Terms of Service — Complete & Transparent Disclosure

MyTPMS Automate Sensors Terms of Service

These Terms of Service govern every order you place, every product you purchase, and your complete relationship with MyTPMS Australia — transparently written in full compliance with Australian Consumer Law, applicable Victorian legislation, and international consumer protection frameworks for customers worldwide.

Springvale, VIC 3171, Australia
Ships Worldwide
ABN 53 807 701 500
ACL Compliant
Shopping Ads Compliant

Last Updated: 09 June 2026
Effective Date: 09 June 2026
Jurisdiction: Victoria, Australia

Registered Company Name
MyTPMS Australia
Trading As
MyTPMS Automate Sensors
Registered Address
Unit 5-6, 44-50 Westall Road, Springvale VIC 3171, Australia
Business Hours
Mon–Fri, 09:00–17:00 AEST (GMT+10)
Phone (International)
+61 1300 818 030
Email Address
sales@mytpms.com.au
Website
mytpms.com.au
Social Media
YouTube
Instagram
Facebook
Australian Business Number (ABN)
53 807 701 500
Registered & Verified

Section 01
About These Terms of Service

These Terms of Service form the complete and legally binding agreement between you — whether you are a private vehicle owner, a professional tyre technician, an automotive workshop, a car dealership, a fleet operator, or any other person accessing, browsing, or purchasing from the MyTPMS Automate Sensors website at mytpms.com.au — and MyTPMS Australia (ABN: 53 807 701 500), a registered Australian business trading as MyTPMS Automate Sensors, with our registered premises at Unit 5-6, 44-50 Westall Road, Springvale VIC 3171, Australia.

By accessing our website, browsing our product catalogue, creating a customer account, adding items to your shopping cart, or completing a purchase, you confirm that you have read, understood, and agreed to be bound by these Terms of Service in their entirety. These Terms apply to every transaction, enquiry, warranty claim, return request, and interaction you have with mytpms.com.au, our products, and our customer support team — regardless of your geographic location, the device you use, or the channel through which you found our products.

These Terms of Service must be read together with our full suite of published legal and policy documents, which collectively govern every aspect of your relationship with MyTPMS Australia. Each document addresses a specific area: our Returns and Refund Policy, Shipping Policy, Privacy Policy, Cookie Policy, Lifetime Warranty, Payment Security Policy, Disclaimer, and Legal Notice are each incorporated by reference into these Terms of Service.

If you do not agree with any part of these Terms of Service, please do not use our website or place an order. We actively encourage you to contact our team before purchasing if you have any questions or require clarification on any term. We are available Monday to Friday, 09:00–17:00 AEST by phone at +61 1300 818 030, by email at sales@mytpms.com.au, via live chat on our website, or via WhatsApp — and we are happy to discuss any aspect of these Terms with you before you commit to a purchase.

These Terms of Service are drafted and maintained in compliance with the Australian Consumer Law (ACL) (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), the Privacy Act 1988 (Cth) and the Australian Privacy Principles, the Electronic Transactions Act 1999 (Cth), the A New Tax System (Goods and Services Tax) Act 1999 (Cth), the Australian Consumer Law and Fair Trading Act 2012 (Vic), the Spam Act 2003 (Cth), and all other applicable Commonwealth and Victorian legislation currently in force.

Section 02
Business Identity & Legal Registration

The website mytpms.com.au is owned and operated by MyTPMS Australia (ABN: 53 807 701 500), trading as MyTPMS Automate Sensors. We are a registered Australian business with our principal place of business and dispatch warehouse at Unit 5-6, 44-50 Westall Road, Springvale VIC 3171, Australia. Our website is built on the WordPress content management system and powered by the WooCommerce e-commerce platform. We specialise in the supply of Tyre Pressure Monitoring System (TPMS) sensors, diagnostic tools, DIY TPMS master kits, and related automotive accessories to customers in Australia and internationally.

Verified Business Details
Legal EntityMyTPMS Australia
Trading NameMyTPMS Automate Sensors
ABN53 807 701 500
Registered StateVictoria, Australia
IndustryAutomotive Parts & Accessories — TPMS Sensors
E-commerce PlatformWordPress / WooCommerce
Support ChannelsPhone, Email, Live Chat, WhatsApp
GST RegisteredYes — Tax Invoices Issued on All Orders
Australian Business Number (ABN)
53 807 701 500
Registered & Verified

You may verify our ABN registration status at any time via the Australian Business Register at abr.business.gov.au. The ABR listing confirms our registration status, main business location, and entity type, providing full assurance that you are transacting with a legitimate, registered Australian business.

Section 03
Website Access & User Eligibility

The MyTPMS Automate Sensors website is accessible for browsing and information purposes by all users worldwide. You do not need to create an account or provide any personal information simply to browse our product catalogue, read our TPMS relearn guides, view our how-to videos, or access our compatibility resources.

To complete a purchase on our website, you must be 18 years of age or older, or, if you are under 18, a parent or legal guardian must make the purchase on your behalf and accept full responsibility for the transaction, including all terms set out in this document. By completing the checkout process, you represent and warrant that you meet this age eligibility requirement or are acting with proper parental or legal guardian authorisation.

A registered customer account is not required to purchase from our store — we offer a convenient guest checkout option. If you choose to create an account, you are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must not share your login details with any other person. If you suspect your account has been accessed without your authorisation, you must notify us immediately at sales@mytpms.com.au so we can take protective action. MyTPMS Australia is not liable for loss arising from unauthorised account access where such access results from your failure to maintain the security of your own credentials.

When creating an account or placing a guest order, you must provide accurate, current, and complete information, including your full legal name, a correct delivery address, a valid email address, and a working contact phone number. Any order placed using false, incomplete, or misleading contact or delivery details may be delayed, cancelled, or refunded without further notice. Any additional costs arising from delivery failures caused by inaccuracies in the information you provide — including redelivery fees or return freight — are your sole responsibility.

Commercial use of this website without prior written permission is strictly prohibited. This includes, without limitation: systematically scraping product data, pricing, or compatibility information using bots or automated tools; extracting and republishing our product listings, relearn procedures, or compatibility charts; using data mining tools; or reproducing our content on any competing platform. Violations may result in account suspension, IP blocking, and legal action under the Copyright Act 1968 (Cth) and other applicable legislation.

Section 04
Our Products — TPMS Sensors, Diagnostic Tools & DIY Kits

MyTPMS Automate Sensors is Australia’s dedicated online specialist in Tyre Pressure Monitoring System (TPMS) products. All items listed on our website are genuine, physical goods held in stock at our Springvale, Victoria warehouse and are available for immediate dispatch to customers in Australia and internationally, unless a product page specifically notes that an item is temporarily out of stock or on backorder.

Product Categories We Supply

• Automate OE-Quality TPMS Sensors: Our own Automate brand sensors are engineered to original-equipment (OE) standards and are designed to replace factory-fitted TPMS sensors across a wide range of vehicle makes and models. Available in 315 MHz and 433 MHz frequencies, Automate sensors are programmable using our Automate A01 and A02 diagnostic tools and compatible third-party TPMS programming equipment.
• Genuine OE Replacement TPMS Sensors: For vehicles where an exact original-equipment sensor is specifically required, we supply genuine OEM replacement TPMS sensors for select vehicle makes and models.
• Autel TPMS Sensors: We stock Autel-brand programmable TPMS sensors, compatible with the Autel MaxiTPMS tool ecosystem and our own Automate tools for selected vehicle applications.
• Hamaton U-Pro TPMS Sensors: The Hamaton U-Pro range provides a multi-application, programmable aftermarket TPMS solution compatible with a broad range of European, Japanese, and Australian-market vehicles.
• TPMS Diagnostic & Service Tools: Our Automate A01 (basic TPMS diagnostic) and Automate A02 (with OBD II connector for direct TPMS relearn) tools allow technicians and DIY users to read, activate, diagnose, programme, and relearn TPMS sensors. Current firmware and updates are available at mytpms.com.au/downloads.
• DIY TPMS Master Kits: Pre-packaged kits include matched sensors and a programming or cloning tool specifically selected for a particular vehicle model. Current kits are available for Toyota/Lexus, Subaru, Nissan and Infiniti, LDV/MAXUS, GreatWall, INEOS Grenadier, Isuzu, BYD, and Chery.
• Sensor Cloning & Programming Tools: Standalone tools for cloning existing TPMS sensor IDs onto new replacement sensors, enabling sensor replacement without a full TPMS relearn on compatible vehicle models.
• Wholesale TPMS Sensors: Bulk sensor quantities are available to approved trade and wholesale account holders. See Section 17 for wholesale account terms.

Product Descriptions, Images & Accuracy

We make every reasonable effort to ensure that all product titles, descriptions, specifications, compatibility charts, images, and technical data published on our website are accurate, complete, and current at the time of publication. Product specifications — including operating frequency, communication protocol, battery life estimates, operating temperature range, and tool compatibility — are derived from manufacturer data sheets and our own field testing. All product photographs represent the actual product supplied, although minor variations in colour tone may occur between manufacturing batches without any effect on function, specification, or performance.

Firmware & Software for Diagnostic Tools

Our Automate A01 and A02 diagnostic tools are supplied as ready-to-use equipment with current firmware installed at the time of dispatch. We regularly publish firmware updates and detailed installation instructions at no cost to existing tool owners at mytpms.com.au/downloads. Tool capabilities described on our product pages reflect the current firmware available at the time of sale. Step-by-step usage videos are available in our How-To Video library.

Safety Notice: TPMS sensors are road-safety critical automotive components. All TPMS products must be installed on a correctly compatible vehicle, either by a qualified tyre technician or by carefully following our specific DIY installation instructions. Fitting an incompatible sensor or performing an incorrect installation may prevent the vehicle’s TPMS warning system from functioning, creating a road safety risk and potentially rendering the vehicle non-roadworthy under applicable state, territory, or national road traffic legislation. Always confirm compatibility before installation.

Section 05
Pricing, Currency & GST Disclosure

All prices displayed on the MyTPMS Automate Sensors website are quoted in Australian Dollars (AUD $) and include Goods and Services Tax (GST) at the current rate of 10%, applied in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth). The price shown on each product page and at checkout is the all-inclusive price for that item inclusive of GST. No additional taxes or hidden charges are applied by MyTPMS Australia to the product price for Australian domestic orders beyond what is displayed at checkout.

Display CurrencyAustralian Dollar (AUD $)
GST Rate10% included in all displayed prices
Domestic ShippingFree Express on qualifying orders
International ShippingCalculated at checkout by destination
Discount CodesOne active code per order; no stacking
Tax InvoiceIssued automatically on order confirmation

International customers: All transactions are charged in AUD. Your bank, credit card provider, or payment platform will convert the AUD charge to your local currency using the prevailing exchange rate at the time the transaction is processed. MyTPMS Australia does not apply any foreign currency conversion fee and is not responsible for any conversion charges, foreign transaction fees, or exchange rate differences applied by your financial institution or payment service provider.

Tax Invoices for Business Customers

As a GST-registered business (ABN: 53 807 701 500), MyTPMS Australia issues a valid Tax Invoice with every order. Your Tax Invoice will be emailed to the address you provide at checkout and will include our full ABN, a complete itemised list of all products purchased, the GST component, and all relevant order details. Business customers requiring a Tax Invoice for input tax credit (ITC) purposes should ensure they provide a valid business email address when ordering. If you require an invoice reissued or amended, please contact us at sales@mytpms.com.au.

Promotions, Discount Codes & Advertising Prices

We periodically offer discount codes and promotional pricing, including our current storewide code 10OFF, which provides a 10% discount on the advertised price of eligible products. Only one discount code may be applied per order. Codes cannot be combined, stacked, applied retroactively to orders already placed, or exchanged for cash. All promotions are time-limited and may be withdrawn or modified by MyTPMS Australia at any time without prior notice. Free express shipping promotions apply to Australian domestic orders only unless specifically stated otherwise.

Pricing Errors

MyTPMS Australia reserves the right to adjust product prices at any time. The price locked at checkout upon completion of your order is the price that applies to your order — you will never be charged more than the price confirmed on your Order Confirmation email. If a product has been listed at an incorrect price due to a typographical or data-entry error, we will contact you promptly and provide you with the option to proceed at the correct price or cancel your order for a full refund.

Section 06
Placing an Order & Contract Formation

The display of products and prices on mytpms.com.au constitutes an invitation to treat, not a binding offer. When you add products to your cart and complete checkout, you are making an offer to purchase those products under the terms and prices displayed at that time. A binding contract of sale between you and MyTPMS Australia is only formed at the point we send you a formal Order Confirmation email. The step-by-step process is as follows:

1. 1Browse our product catalogue at mytpms.com.au, select the TPMS sensors, tools, or kits that match your vehicle application, and add them to your shopping cart.
2. 2Proceed to checkout. Enter your delivery address, contact details, and any additional information relevant to your order (such as vehicle details for compatibility reference). Review your order total including any applicable shipping fees before proceeding.
3. 3Select your preferred payment method, provide your payment details, and complete the transaction. Your payment is processed securely by our certified payment gateway.
4. 4Receive an automated Order Received acknowledgement email confirming that your order and payment have been received and are under review. Note: This acknowledgement is not a binding Order Confirmation.
5. 5Receive a separate Order Confirmation email once your order has been reviewed, approved, and prepared for dispatch. This is the moment at which a legally binding contract of sale is formed between you and MyTPMS Australia.

We reserve the right to refuse, cancel, or modify any order before an Order Confirmation has been issued in the following circumstances:

• A product becomes out of stock or unavailable between order placement and dispatch
• A pricing or product description error has been identified that materially affects the basis of the sale
• Payment cannot be authorised, verified, or cleared by our payment processor
• We are unable to ship to the provided delivery address due to carrier limitations or applicable sanctions or export restrictions
• The order displays characteristics of fraud or is placed in breach of these Terms of Service or applicable law
• We identify a genuine vehicle compatibility concern that we reasonably believe the customer is unaware of, and we are unable to contact the customer to resolve it before dispatch

If we cancel your order after payment has been received, a full refund will be issued within 5–10 business days to your original payment method, and you will be notified by email with the reason for cancellation.

Once your Order Confirmation email is sent, the contract of sale is binding on both parties. If you need to modify or cancel an order, you must contact us immediately — before dispatch — at sales@mytpms.com.au or by phone at +61 1300 818 030 during business hours (Mon–Fri, 09:00–17:00 AEST). Once an order has been dispatched, it cannot be cancelled and must instead be handled as a return in accordance with our Returns and Refund Policy.

Section 07
Payment Methods, Security & Billing

MyTPMS Australia accepts payment through a range of secure payment methods, all processed via PCI DSS-compliant payment infrastructure. Your card and financial details are never stored on our own servers — all payment data is processed and encrypted directly by our certified payment gateway partner using industry-standard 256-bit SSL encryption. The full list of accepted payment methods is displayed at checkout and may be updated from time to time.

Payment Method	Details & Conditions
Visa / Mastercard / AMEX	Major credit and debit cards are accepted and processed securely through our certified payment gateway. Funds are authorised and charged at the time of checkout upon order placement.
PayPal	Pay using your PayPal account balance, linked bank account, or PayPal-linked card. PayPal’s own Buyer Protection policies apply to eligible transactions in addition to your rights under our policy and the ACL.
Afterpay / Zip (Buy Now Pay Later)	BNPL options are available at checkout for eligible customers, subject to each provider’s own eligibility criteria, credit assessment, and their terms and conditions. MyTPMS Australia is not responsible for any interest, fees, or credit arrangements imposed by third-party BNPL providers.
Apple Pay / Google Pay	Available on compatible devices and browsers at checkout where displayed. Payment is processed via the same secure gateway as card payments.
Bank Transfer / EFT	Available for selected wholesale and bulk orders by prior arrangement. Contact us at sales@mytpms.com.au to request this option. Orders paid by EFT will be held for a maximum of 3 business days pending receipt of cleared funds.

No Payment Surcharges

In accordance with the Competition and Consumer Amendment (Payment Surcharges) Act 2016 (Cth), MyTPMS Australia does not apply any surcharge, additional fee, or premium for the use of any accepted payment method. The price displayed and confirmed at checkout is the total amount you will be charged — there are no hidden payment processing fees on top of the stated price.

Payment Security & Fraud Prevention

All card transactions are processed using 256-bit SSL encryption through our PCI DSS-certified payment gateway. We do not store, process, or retain card numbers, card security codes (CVV), or full payment credentials on our own servers at any point. If a payment is declined or flagged by our fraud prevention system, we may contact you to verify your identity before proceeding with the order.

Security Alert: MyTPMS Australia will never contact you by phone, email, or any other channel to request your full card number, CVV code, or online banking credentials. If you receive any communication purportedly from us requesting such information, treat it as fraudulent and do not respond. Report it immediately to us at sales@mytpms.com.au or +61 1300 818 030, and also to the Australian Cyber Security Centre (ACSC) at cyber.gov.au.

Section 08
Shipping, Delivery & International Freight

MyTPMS Australia dispatches all orders from our warehouse at Unit 5-6, 44-50 Westall Road, Springvale VIC 3171, Australia. We dispatch Monday to Friday during business hours. Orders placed on weekends or public holidays will be processed on the next available business day. Complete details of our shipping arrangements, carrier partners, and service levels are published in our Shipping Policy.

Australian Domestic Shipping

• Free Express Shipping Australia-wide is available on qualifying orders. Current free shipping promotions are displayed in the website banner and are applied automatically at checkout for eligible orders meeting the applicable conditions.
• Estimated domestic delivery is 2–5 business days for metropolitan areas and 3–8 business days for regional and remote locations from the date of dispatch. These are estimates only; actual delivery may vary due to carrier workload, public holidays, weather events, and remote area routing.
• All domestic orders are dispatched via tracked express courier services. A dispatch confirmation email containing your tracking number and carrier link will be sent once your order leaves our warehouse.
• Risk of loss and damage passes to you upon delivery to the address provided at checkout. For high-value orders, we strongly recommend ensuring your nominated delivery address is attended or has appropriate safe-drop arrangements in place.

International Shipping

We ship to customers in over 100 countries worldwide. International shipping costs and estimated delivery timeframes vary by destination and are calculated and displayed at checkout before payment is completed. International customers are solely responsible for all import duties, customs fees, local taxes (VAT, GST, or equivalent), brokerage fees, and any other charges levied by the customs authority or border agency of the destination country. These charges are not included in the purchase price or shipping fee collected by MyTPMS Australia at any stage.

• International shipments may be subject to customs inspection, quarantine assessment, and associated delays that are entirely outside our control. MyTPMS Australia is not liable for any delays, storage fees, or losses resulting from customs processing in the destination country.
• If an international shipment is refused at customs, returned due to an incorrect delivery address provided by the recipient, or abandoned due to the recipient’s failure to pay applicable import duties or complete required customs documentation, any return freight costs or disposal fees incurred may be deducted from any refund that may be issued.
• It is the full responsibility of the international customer to confirm that TPMS sensors and related automotive diagnostic equipment are lawfully permitted to be imported and used in their destination country before placing an order.

Export Controls & Restricted Destinations

All products sold by MyTPMS Australia are standard commercial automotive components and accessories. They are not subject to Australian Defence Export Controls or dual-use export restrictions under the Customs (Prohibited Exports) Regulations 1958. However, we do not knowingly ship to countries subject to Australian Government sanctions as administered by the Australian Sanctions Office (ASO) under the Autonomous Sanctions Act 2011 (Cth) or applicable United Nations Security Council resolutions. Any order identified as destined for a sanctioned country will be cancelled and fully refunded.

Section 09
Order Tracking, Fulfilment & Estimated Delivery

Once your order has been dispatched from our Springvale warehouse, you will receive a Dispatch Confirmation email containing your tracking number and a direct link to the carrier’s online tracking portal. Tracking information typically becomes active within 2–4 hours of your parcel being scanned by the carrier at our dispatch point.

Destination	Estimated Delivery from Dispatch	Service
Australia (Domestic)	1–3 business days	Express tracked courier
New Zealand	7–21 business days	International express courier
Asia-Pacific Region	7–21 business days	International express courier
United Kingdom & Europe	7–21 business days	International express courier
United States & Canada	7–21 business days	International express courier
Middle East, Africa & Other Regions	7–21 business days	International express courier

All delivery estimates are calculated from the date of dispatch and are provided as a guide only. International delivery timeframes may be extended during peak trading periods (November–January), due to public holiday schedules in the destination country, or as a result of customs processing delays that are outside our control.

Delayed, Missing or Undeliverable Parcels

If your parcel has not arrived within the upper estimated delivery timeframe and your tracking has not updated for 5 or more consecutive business days, please contact us at sales@mytpms.com.au with your order number and we will investigate with the carrier on your behalf. If your parcel is confirmed as lost in transit, we will either reship the order at no cost or issue a full refund, at your preference.

If a parcel is returned to us as undeliverable — due to an incorrect address, an uncollected parcel following failed delivery attempts, or a refused delivery — we will contact you to arrange reshipment. Where the undeliverability was caused by an error in the information you provided at checkout, a reshipment fee may apply to cover the additional carrier cost.

Section 10
Returns, Exchanges & Refund Process

All returns, exchanges, and refund requests are processed in accordance with our Returns and Refund Policy, which should be read in conjunction with this section and with Section 11 (your statutory ACL consumer guarantees). The following terms apply to all return and refund requests.

How to Initiate a Return

Please do not return any product without first obtaining an RMA (Return Merchandise Authorisation) number from our team. Unauthorised returns sent without prior approval will not be accepted and will be returned to the sender at the sender’s cost. To initiate a return:

1. 1Contact us at sales@mytpms.com.au or call +61 1300 818 030 to advise of the issue and request an RMA number. Please have your order number and a clear description of the issue ready.
2. 2Our team will respond within 2 business days with your RMA number, an assessment of your claim, and specific return shipping instructions including the correct return address.
3. 3Package the item securely in its original or equivalent protective packaging. Write your RMA number clearly on the outside of the return package. Retain your proof of postage and tracking reference for return shipments.
4. 4Once your return is received and inspected at our warehouse, we will process your refund, exchange, or replacement within 5–10 business days and send a confirmation email.

Return Eligibility Conditions

• The item must be in its original, unused, unopened condition with all original packaging, accessories, documentation, and any included programming tools intact and undamaged.
• TPMS sensors must not have been installed, mounted on a wheel, activated via a programming tool, or programmed into a vehicle’s TPMS system. Once a sensor has been installed or programmed, it cannot be returned under our voluntary change-of-mind policy.
• The return must be initiated and the return request submitted within 30 days of the delivery date as recorded by the carrier tracking system.
• Return shipping costs for change-of-mind returns are at the buyer’s sole expense. For returns of confirmed faulty, defective, or incorrectly dispatched items, we will cover all return shipping costs.
• Items showing signs of installation, physical damage caused by the customer, missing packaging components, or items that have been modified in any way are not eligible for our voluntary returns policy, though your statutory ACL rights may still apply in certain circumstances.

Refund Processing

Approved refunds are processed to the original payment method within 5–10 business days of receipt and inspection of the returned goods at our warehouse. Depending on your bank or payment provider, the refunded amount may take a further 2–5 business days to appear in your account. We will send you a confirmation email as soon as the refund has been initiated on our end.

For returns arising from a confirmed product defect, manufacturing failure, or item incorrectly dispatched by us, there is no cost to you at any stage — including return shipping. Your ACL consumer guarantee rights (Section 11) apply in addition to our voluntary returns policy and provide further protections that cannot be excluded by these Terms. If you have any doubt about your entitlements, please contact our team before returning an item.

Section 11
Australian Consumer Law — Statutory Consumer Guarantees

Your ACL rights are absolute and cannot be excluded, restricted, or modified. Our products come with non-excludable statutory consumer guarantees under the Australian Consumer Law (ACL), which is Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in these Terms of Service or any other policy document we publish limits, modifies, or removes those statutory guarantees. Any clause that purports to do so is void to that extent.

When you purchase TPMS sensors, diagnostic tools, or DIY kits from MyTPMS Australia as a consumer (for personal, domestic, or household use, or for a value under $100,000 in a business context), the following non-excludable statutory guarantees apply:

Consumer Guarantee	What It Means For Your TPMS Purchase
Acceptable Quality (ACL s.54)	Our products must be safe, durable, free from defects in materials and workmanship, and acceptable in appearance and finish. A TPMS sensor must reliably monitor tyre pressure and transmit data to your vehicle’s ECU under normal operating conditions for a period that is reasonable given its price and stated specifications.
Fit for Disclosed Purpose (ACL s.55)	If you told us — in writing, by phone, via chat or email — the specific purpose for which you needed a product and we confirmed suitability, the product must fulfil that stated purpose.
Correspondence with Description (ACL s.56)	Every product we supply must precisely match all descriptions, specifications, compatibility charts, images, and other details we provided before or at the time of sale, whether via our website, in correspondence, or verbally through our support team.
Spare Parts & Repair Availability (ACL s.58)	We will take reasonable steps to ensure that spare parts and repair support are available for our TPMS products for a reasonable period consistent with the expected useful life of the product.
Undisturbed Possession (ACL s.52)	We guarantee your right to quiet possession of every product we sell. No third party holds a superior claim to repossess our products from you after you have completed payment and taken delivery.
Clear Title (ACL s.51)	We hold clear and unencumbered legal title to every product we sell. Upon delivery and completion of payment, full ownership transfers to you, free from any encumbrance or undisclosed third-party interest.

Remedies — Major vs Minor Product Failures

• Major Failure: You may choose a full refund, an identical replacement product (or one of similar kind and value if the same product is unavailable), or compensation equal to the reduction in the product’s value. A failure is major if: a reasonable consumer would not have purchased the product knowing about the failure; the product is substantially unfit for its stated purpose and this cannot be remedied within a reasonable time; or the product creates a safety risk to persons or property.
• Minor Failure: We may choose to repair the item, replace it with an equivalent product, or issue a refund. Where we elect to repair, the repair must be completed within a reasonable time without significant inconvenience to you. If we cannot complete a repair within a reasonable time, you become entitled to choose a replacement or refund instead.

To exercise your ACL rights, contact our team at sales@mytpms.com.au, call +61 1300 818 030, or use the contact form at mytpms.com.au/contact-us. For further information on your ACL rights, visit the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or your state consumer protection authority.

Section 12
Lifetime Warranty — Coverage, Conditions & Claims

MyTPMS Australia offers a Lifetime Warranty on eligible Automate-brand TPMS sensors purchased directly from mytpms.com.au. Full conditions, exclusions, and claims procedures are published at mytpms.com.au/lifetime-warranty. The following is an accurate summary of the key warranty terms.

What Our Lifetime Warranty Covers

• Manufacturing defects in materials and workmanship that were present at, or are directly attributable to, the time of original manufacture of the sensor unit
• Electronic or functional failure of the sensor — such as failure to transmit tyre pressure data to the vehicle ECU — that occurs under normal operating conditions in a correctly installed, compatible vehicle
• Internal component failure that is not caused by external physical damage, chemical exposure, improper installation, or user error

What Is Not Covered by Warranty

• Physical or impact damage caused during tyre fitting, removal, tyre rotation, balancing, or other tyre service procedures performed by a third-party technician or by the vehicle owner
• Normal battery depletion over time — TPMS sensor batteries are sealed, non-replaceable units with a finite lifespan of approximately 5–10 years under typical Australian driving conditions. End-of-battery-life is expected product ageing, not a defect
• Damage caused by chemical exposure (including tyre sealants used inside the tyre cavity), water ingress through a seal damaged during improper installation, or physical impact
• Sensors subjected to improper installation, including fitment on a non-compatible vehicle, incorrect valve stem torque application, or use of incompatible installation tools
• Sensors purchased through unauthorised resellers, second-hand marketplaces, auction platforms, or any channel other than directly from mytpms.com.au or our expressly authorised distributors
• Cosmetic surface damage that does not affect the functional performance or signal output of the sensor

How to Make a Warranty Claim

1. 1Email sales@mytpms.com.au with your original order number, the date of purchase, a clear description of the failure, the vehicle make, model, and year in which the sensor is installed, and clear photographs of the affected sensor(s).
2. 2Our warranty team will assess your claim within 2–3 business days and advise whether the reported failure falls within the warranty coverage described above.
3. 3For approved warranty claims, we will dispatch a replacement sensor to you at no cost, including outbound shipping within Australia. Replacement shipping costs for international warranty claims may vary; we will advise you at the time of claim approval.
4. 4You may be asked to return the defective sensor to our warehouse before or after the replacement is shipped, depending on the nature and circumstances of the fault.

Our Lifetime Warranty is a voluntary commercial warranty provided in addition to — and not in replacement of — your non-excludable statutory rights under the Australian Consumer Law. For product failures that fall outside the scope of our Lifetime Warranty, your ACL consumer guarantee rights described in Section 11 remain fully intact and separately enforceable.

Section 13
Faulty, Damaged & Incorrectly Dispatched Goods

We thoroughly inspect and carefully pack every order before dispatch from our Springvale warehouse. If you receive an item that is faulty on arrival, damaged in transit, or does not match what was confirmed on your Order Confirmation email, we will resolve the matter promptly and at no cost to you. Please follow the relevant reporting process below.

Dead on Arrival (DOA) Products

If a TPMS sensor fails to function upon first installation in a correctly compatible vehicle — such as failure to activate via a programming tool, failure to transmit data to the vehicle TPMS receiver, or failure to initialise correctly — it may be considered dead on arrival. Please contact us within 7 days of delivery with your order number, a description of the problem, the vehicle details, the programming or installation steps followed, and photographs of the sensor and any visible anomalies. We will arrange either a replacement sensor or a full refund, including any applicable return shipping.

Items Damaged in Transit

If your parcel arrives with visible damage to the external packaging, or the contents appear damaged as a result of the shipment, please take the following steps immediately:

• Photograph the damaged external packaging and the damaged item(s) before unpacking or opening further — these photographs are essential for any carrier damage claim
• Contact us at sales@mytpms.com.au within 48 hours of delivery with your order number and all photographs of the damage
• We will assess the claim and, if transit damage is confirmed, arrange a replacement shipment or issue a refund as appropriate. Failure to report transit damage within 48 hours may limit our ability to file a carrier claim, though your statutory ACL rights remain unaffected regardless of reporting time

Wrong Item Received

If you receive an item that does not match what was confirmed on your Order Confirmation email, please contact us immediately — ideally within 48 hours of delivery — at sales@mytpms.com.au with your order number and a photograph of the item(s) received and the product label. We will dispatch the correct item to you at no additional cost and arrange collection or return of the incorrectly sent item, also at no cost to you.

Section 14
Product Safety, Installation Compliance & Road Regulations

Tyre Pressure Monitoring System sensors are road-safety critical automotive components. Their function is to continuously monitor the air pressure in each tyre and alert the driver through the vehicle’s instrument cluster when any tyre pressure drops to an unsafe level. A correctly functioning TPMS system reduces the risk of tyre blowouts, loss of vehicle control associated with sudden tyre failure, and the fuel inefficiency and uneven tyre wear caused by chronically under-inflated tyres.

Critical Safety Warning: TPMS sensors must be installed and programmed correctly for the specific vehicle model in which they are fitted. Incorrect installation — including fitting an incompatible sensor, applying incorrect torque to the valve stem nut, or failing to complete the required TPMS relearn procedure after fitting — can prevent the TPMS system from functioning and may result in the driver receiving no warning of dangerously low tyre pressure. MyTPMS Australia expressly disclaims liability for any personal injury, vehicle damage, or property loss arising from the incorrect installation, programming, or use of any TPMS product supplied by us where such incorrect use is not caused by a defect in the product itself.

Australian Road Safety & Vehicle Standards Compliance

Under the Motor Vehicle Standards Act 2018 (Cth) and the applicable Australian Design Rules (ADRs), vehicles that were manufactured with a factory-fitted TPMS as standard equipment are required to maintain a correctly functioning TPMS system in order to meet roadworthiness requirements in all Australian states and territories. Replacing a factory sensor with an incompatible aftermarket sensor that fails to integrate with the vehicle’s TPMS module may result in a persistent TPMS warning light on the dashboard. A persistent TPMS warning light may render the vehicle non-roadworthy under state or territory road traffic legislation. Customers should verify compliance with their applicable state or territory road transport authority before proceeding with a sensor replacement.

DIY Installation — Your Safety Obligations

For customers using our DIY TPMS Master Kits or following our relearn guides to self-install sensors, you are solely responsible for:

• Thoroughly reading and following all instructions provided with the DIY kit and the specific relearn guide for your vehicle before beginning installation
• Verifying that the sensor is fully compatible with your vehicle’s make, model, year, manufacturing region, and original TPMS protocol before beginning installation — contact our team if you have any doubt
• Confirming that the TPMS dashboard warning light has been extinguished and that the vehicle’s TPMS system is operating correctly after the installation and relearn procedure is complete, before driving the vehicle on public roads
• Seeking the assistance of a qualified tyre technician if you are uncertain at any point during the installation or programming process — our free TPMS relearn guides at mytpms.com.au/tpms-relearn-guide cover over 100 vehicle models

Section 15
Vehicle Compatibility Verification & Buyer Responsibility

Every TPMS sensor and kit listed on our website is labelled with supported vehicle applications based on manufacturer compatibility data and our own field testing. However, TPMS compatibility between a specific sensor and your vehicle depends on multiple variables, including: the vehicle’s manufacture year, manufacturing country, production variant or trim level, the TPMS operating frequency (315 MHz or 433 MHz), the sensor communication protocol used by the vehicle ECU, and whether any previous non-factory sensor replacement may have altered the system parameters.

It is your responsibility to verify that the TPMS product you intend to purchase is fully compatible with your specific vehicle before placing your order. The following resources are available to help you confirm compatibility:

• TPMS Relearn Guide: Our vehicle-specific relearn guide at mytpms.com.au/tpms-relearn-guide covers more than 100 vehicle makes and models and confirms whether a TPMS relearn procedure is supported for your vehicle.
• Application Downloads & Operating Manuals: Sensor and tool compatibility reference documents are available at mytpms.com.au/downloads and mytpms.com.au/automate-tpms-master-kit-manual.
• Contact Our Specialists: Our TPMS team is available Monday–Friday, 09:00–17:00 AEST to personally confirm compatibility for your vehicle. Contact us at +61 1300 818 030, sales@mytpms.com.au, live chat, or WhatsApp. Please provide your vehicle make, model, year, and VIN (if available) for the most accurate compatibility assessment.

Responsibility for Incorrectly Selected Products

Where a customer purchases a TPMS sensor or DIY kit without verifying compatibility and the product is found to be incompatible with their vehicle, and where that incompatibility was not caused by a defect in the product and the customer did not seek compatibility advice from us prior to purchase, any return or exchange of the item will be handled under our change-of-mind return terms in Section 10 — with return shipping at the buyer’s expense. We strongly recommend contacting our team for a free compatibility check before purchasing if there is any uncertainty about vehicle fitment.

If you have already purchased a sensor and are experiencing difficulty with the installation or TPMS relearn procedure, please contact our support team before returning the item. In many cases, our TPMS specialists can resolve the issue remotely by walking you through the correct programming or relearn steps — saving you both time and the inconvenience of a return.

Section 16
Promotional Offers, Discount Codes & Advertising

MyTPMS Australia periodically offers promotional pricing, discount codes, and storewide sale events to provide our customers with additional value. All promotions are subject to the terms in this section and any additional conditions stated in the relevant promotion communicated through our website banner, email marketing, or advertising channels.

Current Promotional Code — 10OFF

• The promotional code 10OFF provides a 10% discount on the advertised price of eligible products storewide. Only one discount code may be applied per order at checkout.
• Discount codes cannot be combined, stacked, or used simultaneously with any other discount code, promotional offer, or already-reduced sale price, unless specifically stated in the promotion terms.
• Promotional codes cannot be applied retroactively to orders that have already been placed, confirmed, and processed, nor can they be exchanged for cash or store credit.
• All promotions are time-limited and may be withdrawn, modified, or replaced at any time at our sole discretion and without prior notice. Current promotional availability is confirmed in the website banner or by contacting our team.
• Discount codes apply to the advertised product price only and do not apply to any separately charged shipping fees, unless the promotion terms explicitly state otherwise.

Prices Advertised in External Channels

Product prices and promotional offers may be advertised through external channels including search advertising, price comparison platforms, and social media. Prices shown in external advertising should correspond to the price displayed on the product page at mytpms.com.au at the time the advertisement is served. If you notice a discrepancy between a price advertised externally and the price shown on our website, please contact us at sales@mytpms.com.au and we will investigate and resolve the discrepancy promptly. Prices and promotional conditions advertised externally are subject to the same terms and conditions as prices displayed directly on our website.

Section 17
Wholesale & Trade Account Terms

MyTPMS Australia welcomes enquiries from automotive businesses, tyre workshops, motor dealers, fleet operators, automotive distributors, and TPMS service providers seeking wholesale pricing on our TPMS sensors, diagnostic tools, and accessories. Wholesale trade account access is available to registered business entities with a valid Australian Business Number (ABN) or an equivalent business registration for international wholesale applicants.

Wholesale Registration & Account Eligibility

• Submit a wholesale account application via our online registration form at mytpms.com.au/wholesale-registration-form. Provide your business name, ABN (or equivalent), contact details, and a brief description of your business operations and intended use of the products.
• Applications are reviewed manually by our wholesale team, typically within 2–3 business days. We may request additional business verification documentation before approving an account.
• Approved wholesale accounts receive access to trade pricing, a dedicated account contact, and details of any minimum order quantities and ordering procedures applicable to trade accounts.
• Wholesale pricing is provided for legitimate trade purposes including resale to end customers, professional workshop installation, fleet procurement, and authorised commercial distribution. It is not available for individual consumers purchasing for personal use.

Specific wholesale pricing, minimum order quantities, product availability for trade accounts, and payment terms are detailed in a separate Wholesale Agreement provided to approved applicants upon account activation. For wholesale enquiries, contact our team at sales@mytpms.com.au or call +61 1300 818 030 Monday to Friday, 09:00–17:00 AEST.

Section 18
Intellectual Property & Website Content Rights

All content published on the MyTPMS Automate Sensors website — including but not limited to all text, product descriptions, vehicle compatibility guides, TPMS relearn procedures, technical specifications, installation guides, how-to video content, product images, illustrations, brand identity elements, logo designs, user interface design, software code, and database structures — is the exclusive intellectual property of MyTPMS Australia or is used with the express permission of the relevant intellectual property owner.

Ownership, Permitted Use & Restrictions

• All content on mytpms.com.au is protected by copyright under the Copyright Act 1968 (Cth) and applicable international copyright conventions. Unauthorised reproduction, redistribution, adaptation, or commercial use of any content from our website without our prior written consent is strictly prohibited.
• You must not use any product images, product descriptions, relearn procedures, or compatibility data from mytpms.com.au on any competing product listing, marketplace, or website without prior written authorisation from MyTPMS Australia.
• Limited personal, non-commercial use of website content is permitted — for example, printing a TPMS relearn guide for your own vehicle, or saving a product specification for your personal reference. All other use requires our written permission.
• Third-party brand names (Toyota, Subaru, Nissan, BMW, and others) are referenced on our website solely to indicate sensor and tool compatibility. We are not affiliated with, endorsed by, or in any commercial relationship with these manufacturers, unless specifically stated otherwise.

For permissions or licensing enquiries regarding use of our content, contact sales@mytpms.com.au. Any unauthorised use of our intellectual property may result in formal legal action under the Copyright Act 1968 (Cth) and applicable civil remedies.

Section 19
Privacy, Personal Information & Data Protection

MyTPMS Australia collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). Our complete Privacy Policy is published at mytpms.com.au/privacy-policy and governs in full how we handle your personal information. This section provides a summary of the most relevant privacy matters for customers placing orders.

Information We Collect & Why

• Order & Transaction Data: Your name, delivery address, billing address, email address, phone number, and payment reference information collected at checkout are used solely to process and fulfil your order, issue your Tax Invoice, and communicate order updates and shipping notifications.
• Account Data: If you create a registered customer account, your login credentials, order history, and account preferences are stored securely and are used only to provide account functionality and order history access.
• Technical & Browsing Data: Device information, browser type, IP address, pages visited, and session duration may be collected via cookies and analytics tools to improve website performance and user experience. See our Cookie Policy for full details.
• Vehicle Information: Vehicle make, model, year, or VIN provided voluntarily when requesting compatibility assistance or submitting a warranty claim is used only for the purpose for which it was provided.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share personal data only with trusted service providers necessary to fulfil your order, including: our logistics and courier partners (for delivery), our payment gateway provider (for payment processing), and our email delivery platform (for transactional communications). All third-party service providers are bound by contractual data protection obligations consistent with the APPs.

International Data Transfers

Some of our service providers may be located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure the recipient provides a level of privacy protection that is at least comparable to that required by the Australian Privacy Principles, in accordance with APP 8.

Your Privacy Rights

You have the right to access the personal information we hold about you, to request correction of any inaccurate information, and to make a privacy complaint. To exercise any of these rights, contact our Privacy Officer at sales@mytpms.com.au. If your complaint is not resolved to your satisfaction, you may escalate it to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. For customers located in the European Economic Area, additional rights under the General Data Protection Regulation (GDPR) may apply — see our full Privacy Policy for details.

Section 20
Cookies, Tracking Technologies & Consent

The mytpms.com.au website uses cookies and similar tracking technologies to enable essential site functions, improve your browsing experience, analyse site traffic, and support advertising attribution. Our complete Cookie Policy explains the specific cookies deployed, their purposes, and how to manage or opt out of non-essential cookies.

Cookie Type	Purpose	Required
Essential / Functional	Shopping cart persistence, session management, checkout security tokens, login authentication. Without these cookies, core website functions will not operate correctly.	Yes — cannot be disabled without breaking site functionality
Analytics	Aggregate, anonymised data on page visits, session duration, and user pathways via Google Analytics or equivalent. Helps us improve website content and navigation.	Optional — can be declined via cookie banner
Advertising & Remarketing	Used by advertising platforms (including Google Ads) to attribute conversions, enable remarketing to prior website visitors, and measure advertising effectiveness. No personal shopping data is shared.	Optional — can be declined via cookie banner
Third-Party Embeds	Where third-party video or map content is embedded (including YouTube videos and Google Maps), the relevant platform may set its own cookies when you interact with embedded content.	Optional — activated only on interaction

By continuing to use our website after the cookie consent banner is displayed, you consent to our use of cookies as described in our Cookie Policy. You may update your cookie preferences at any time via the cookie settings link in our website footer.

Section 21
Electronic Communications & Marketing Consent

By placing an order on mytpms.com.au, you consent to receiving transactional electronic communications from MyTPMS Australia. These include: your order confirmation, tax invoice, dispatch notification with tracking details, and any communications necessary to manage your order, warranty claim, or return request. Transactional communications are sent to the email address provided at checkout and are not subject to marketing unsubscribe requests.

Marketing Communications

With your separate express consent (provided by opting in at checkout or via our website sign-up), we may send you promotional emails including product updates, new product launches, exclusive discount codes, and TPMS technical content. All marketing communications are sent in compliance with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth). Every marketing email includes a clearly visible, one-click unsubscribe link. You may withdraw your marketing consent at any time by clicking unsubscribe in any marketing email or by contacting us at sales@mytpms.com.au. Withdrawing marketing consent will not affect your ability to receive transactional order communications.

We do not send unsolicited commercial messages. Any marketing email sent by MyTPMS Australia will always identify our trading name and registered business details, contain a clear and functional unsubscribe mechanism, and accurately represent the nature of the communication in the subject line, in compliance with the Spam Act 2003 (Cth).

Section 22
Prohibited Uses & Acceptable Use of the Website

You agree that you will not use the mytpms.com.au website, its content, or any products purchased from us for any of the following prohibited purposes. Violation of this section may result in immediate account suspension, cancellation of outstanding orders, a ban from future ordering, and legal action where warranted.

• Any unlawful purpose, or in any way that violates any applicable Australian Commonwealth or state/territory law, or any applicable laws of the country from which you are accessing the website
• Using automated bots, scrapers, crawlers, or data-harvesting tools to systematically extract product listings, pricing data, compatibility information, or any other content from our website
• Placing fraudulent orders, using stolen payment credentials, providing false delivery information, or making false warranty or returns claims
• Attempting to gain unauthorised access to any account, system, server, database, or network associated with mytpms.com.au
• Purchasing products for the purpose of resale without an approved wholesale trade account, or for any commercial purpose that involves misrepresenting the source, quality, or specification of our products
• Reproducing, redistributing, or commercially exploiting any content, product descriptions, relearn procedures, compatibility data, or intellectual property from our website without prior written consent
• Transmitting malware, viruses, or malicious code through any communications channel associated with our website or customer support systems
• Harassing, threatening, or abusing our staff or support team in any written, verbal, or electronic communication. MyTPMS Australia reserves the right to refuse service to any person who engages in abusive behaviour directed at our team members

Section 23
Limitation of Liability & Exclusions

Important: The limitations set out in this section apply only to the fullest extent permitted by law. Nothing in this section limits, excludes, or modifies any non-excludable statutory consumer guarantee provided under the Australian Consumer Law (ACL) or any other mandatory statutory protection. Where the ACL or other applicable legislation prevents the exclusion of a guarantee, condition, or warranty, our liability is limited (where permitted) to one of: resupplying the goods or services, paying the cost of having the goods or services resupplied, replacing or repairing the goods, or paying the cost of replacing or repairing the goods.

Exclusions of Liability

To the fullest extent permitted by applicable law, MyTPMS Australia expressly excludes all liability for:

• Indirect, incidental, consequential, special, or punitive loss or damage, including loss of profit, loss of revenue, loss of business opportunity, loss of data, or loss arising from business interruption, arising out of or in connection with your use of our website, products, or services, even if we have been advised of the possibility of such loss
• Vehicle damage, mechanical failure, or personal injury arising from the installation, programming, or use of any TPMS product where that installation was performed incorrectly, on an incompatible vehicle, or in breach of our published installation instructions — except where such damage is directly caused by a manufacturing defect in the product that was present at the time of sale
• Temporary or permanent unavailability of the mytpms.com.au website due to scheduled maintenance, unplanned technical outages, server failures, cyberattack, force majeure events, or circumstances beyond our reasonable control
• Delivery delays caused by carrier services, public holiday disruptions, extreme weather, customs processing delays for international orders, or any other cause beyond our direct control
• Import duties, taxes, customs fees, or border agency charges levied by the destination country’s customs authority on international orders

Cap on Liability

Where liability cannot be fully excluded but can be limited, our total liability to you in connection with any order, product, or service — including all claims arising out of or in connection with that transaction — is limited to the total purchase price paid by you for the specific product(s) to which the claim relates, as confirmed in your Order Confirmation email.

Section 24
Third-Party Links, Platforms & External Services

The MyTPMS Automate Sensors website may contain hyperlinks to third-party websites, including vehicle manufacturer websites, automotive standards bodies, payment providers, carrier tracking portals, and social media platforms. These links are provided for convenience and reference only.

• MyTPMS Australia does not control the content, privacy practices, or terms of service of any third-party website, and is not responsible for any content, product, or service found on or through those websites. Accessing third-party sites via links on our website is entirely at your own risk.
• The inclusion of any link to a third-party website does not constitute an endorsement, recommendation, or affiliation with that website or its operators.
• Third-party payment platforms (including PayPal, Afterpay, and Zip) are governed by their own terms and conditions and privacy policies. MyTPMS Australia has no control over and accepts no liability for the conduct of third-party payment platforms.
• Carrier tracking portals (Australia Post, DHL, FedEx, and others) are operated by independent companies. Tracking information and estimated delivery dates displayed on carrier platforms are provided by the carrier and are not within our control or responsibility.

Section 25
International Customers — Country-Specific Rights & Obligations

MyTPMS Australia ships its products worldwide and welcomes customers from all regions. While these Terms of Service are governed by the laws of Victoria, Australia, we recognise that customers in certain countries may have additional statutory rights under their local consumer protection legislation. We set out below a summary of key considerations for customers in major markets. This is a general guide only and does not constitute legal advice.

🇦🇺AustraliaAustralian Consumer Law (ACL), Competition and Consumer Act 2010 (Cth), Privacy Act 1988 (Cth). Full statutory consumer guarantees apply to all Australian orders.
🇳🇿New ZealandConsumer Guarantees Act 1993 (NZ), Fair Trading Act 1986 (NZ). NZ customers have separate statutory consumer guarantee rights that apply in addition to our voluntary policies.
🇬🇧United KingdomConsumer Rights Act 2015 (UK), Consumer Contracts Regulations 2013. UK customers have 14-day cancellation rights for distance sales under the Consumer Contracts Regulations, applicable to unopened products.
🇪🇺European UnionEU Consumer Rights Directive (2011/83/EU), GDPR (EU) 2016/679. EU customers have a minimum 14-day right of withdrawal for distance contracts. GDPR data subject rights also apply.
🇺🇸United StatesTransactions governed by the laws of Victoria, Australia. US customers are responsible for all applicable federal and state import duties and taxes. Our voluntary return policy applies.
🇨🇦CanadaTransactions governed by Victorian law. Canadian customers are responsible for all GST/HST and provincial taxes applicable to imports. CASL governs any marketing emails sent to Canadian addresses.
🇸🇬SingaporeConsumer Protection (Fair Trading) Act 2003 (Singapore). Singapore customers are responsible for all applicable GST on imports. Our voluntary policies apply in addition to any applicable statutory rights.
🌏Rest of WorldAll transactions governed by Victorian law (Australia). International customers are responsible for all applicable import duties, taxes, and customs compliance in their country of residence.

Regardless of your location, our commitment to product quality, accurate product descriptions, responsive customer service, and fair resolution of genuine product defects applies equally to every customer worldwide. If your country’s consumer protection laws provide you with rights that are more favourable than those set out in these Terms, those local rights continue to apply to the extent required by the law of your jurisdiction.

Section 26
Google Shopping & Advertising Platform Compliance

MyTPMS Australia participates in Google Shopping and other digital advertising platforms. The following disclosures are published in compliance with Google’s Merchant Centre policies, Google Shopping policies, and Google’s requirements for merchant transparency. All product listings, prices, availability, and promotional terms shown in our advertising must accurately reflect the conditions available on mytpms.com.au at the time the advertisement is displayed.

Pricing Accuracy & Consistency

All product prices shown in Google Shopping advertisements are the same prices as displayed on our website at the time of serving. We do not advertise prices that differ from those charged at checkout. Our website prices include GST where displayed for Australian customers. All advertised prices are in Australian Dollars (AUD). We do not engage in the practice of “bait pricing” — advertising a price that is not genuinely available — and we comply with the ACL’s provisions on misleading pricing conduct under ss. 29 and 56 of the ACL.

Product Availability & Stock Accuracy

Products advertised via Google Shopping are only listed as available when they are genuinely in stock at our Springvale warehouse and available for immediate dispatch. We update our product availability in real time. If a product sells out between the time an advertisement is clicked and the time checkout is attempted, the website will display an out-of-stock notification and we will not process payment for an unavailable item. We do not advertise discontinued, withdrawn, or unavailable products as currently in stock.

Shipping Transparency in Advertising

All shipping costs applicable to Australian domestic orders are displayed clearly at checkout before payment is completed. Free express shipping promotions are shown where applicable. We do not misrepresent shipping costs in advertising. Shipping charges shown or implied in any advertisement accurately reflect our current shipping terms. International shipping costs are calculated at checkout and vary by destination. No hidden freight fees are applied after the checkout total has been confirmed.

Returns Policy Disclosure for Advertising

In compliance with Google Shopping’s policy requirements, our returns policy is clearly disclosed on our website at mytpms.com.au/returns-refund-policy and is summarised in Section 10 of these Terms. We offer a 30-day change-of-mind return on unused, unopened products. All returns of genuinely defective, damaged, or incorrectly dispatched products are accepted without time limitation, in accordance with your ACL consumer guarantee rights.

Product Identity, Brand Accuracy & Authenticity

All products advertised by MyTPMS Australia are genuine, physical goods corresponding exactly to the products described in our listings. We do not list counterfeit, misleadingly described, or unverified products. Our Automate-brand products are our own proprietary brand. Where we list products under third-party brand names (such as Autel or Hamaton), those products are genuine items sourced through authorised channels. Our Brand Authenticity Statement at mytpms.com.au/brand-authenticity-statement provides further detail.

Secure Checkout & Payment Compliance

Our checkout process uses industry-standard SSL/TLS encryption. Our payment gateway is PCI DSS-certified. We accept all major credit cards, PayPal, Buy Now Pay Later options, and Apple Pay / Google Pay, all clearly disclosed at checkout. We never apply hidden payment surcharges. Our Payment Security Policy is publicly available at mytpms.com.au/payment-security-policy.

MyTPMS Australia operates its advertising and product data feeds in accordance with Google Merchant Centre policies and Shopping Ads requirements, including policies on price accuracy, product availability, restricted products, and landing page quality. If you notice a discrepancy between any advertised product information and the information displayed on our website, please contact us at sales@mytpms.com.au immediately so we can investigate and correct any error.

Section 27
Environmental Compliance & Battery Disposal

TPMS sensors contain sealed lithium coin-cell batteries (typically CR2032 or equivalent) which, at the end of the sensor’s useful life, are subject to responsible disposal requirements under Australian and international environmental legislation. Our full Environmental Compliance and Battery Disposal Policy is published at mytpms.com.au/environmental-compliance-battery-disposal-policy.

• TPMS sensor batteries are sealed, non-user-replaceable units. At end-of-life, the complete sensor unit (including the battery) must be disposed of through a licensed battery recycling facility or household hazardous waste collection service. TPMS sensors must not be disposed of in general household waste or landfill.
• In Australia, the Product Stewardship Act 2011 (Cth) and the National Television and Computer Recycling Scheme (NTCRS) provide frameworks for responsible end-of-life product disposal. While TPMS sensors are not currently subject to mandatory product stewardship co-regulatory obligations, we encourage all customers to dispose of end-of-life sensors responsibly at approved collection points.
• Our product packaging uses minimal materials and, where possible, recyclable materials. We are committed to progressively reducing the environmental impact of our packaging in alignment with the Australian Government’s National Packaging Targets.
• International customers should comply with the battery disposal and electronics recycling regulations applicable in their own country, including the EU Battery Directive (2006/66/EC) for European customers and equivalent national regulations elsewhere.

Section 28
Complaints, Disputes & Resolution Process

MyTPMS Australia is committed to resolving all customer complaints promptly, fairly, and transparently. Our complete Complaints and Dispute Resolution Policy is published at mytpms.com.au/complaints-dispute-resolution. The following summarises the key steps.

Step-by-Step Complaints Process

1. 1Contact Our Team Directly: Email sales@mytpms.com.au or call +61 1300 818 030 (Mon–Fri 09:00–17:00 AEST) with your order number, a description of the issue, and any relevant evidence (photos, tracking information, or communications). We aim to acknowledge all complaints within 1 business day and provide a full response within 5 business days.
2. 2Escalation Within Our Business: If your initial complaint is not resolved to your satisfaction at the first point of contact, you may request escalation to a senior member of our team by emailing sales@mytpms.com.au and marking your email “FORMAL COMPLAINT — ESCALATION REQUEST”. We will review your case at a senior level and respond within 5 business days.
3. 3External Dispute Resolution: If your complaint remains unresolved after following Steps 1 and 2, you may refer your complaint to the following external bodies, depending on the nature of the dispute and your location.

External Dispute Resolution Bodies

Body	Jurisdiction & Scope	Contact
Consumer Affairs Victoria (CAV)	Victoria, Australia. Product disputes, refund and warranty issues, unfair contract terms.	consumer.vic.gov.au
ACCC — Australian Competition and Consumer Commission	National (Australia). Consumer guarantee complaints, misleading conduct, pricing issues.	accc.gov.au
OAIC — Office of the Australian Information Commissioner	National (Australia). Privacy and personal data complaints.	oaic.gov.au
Consumer NZ / Commerce Commission (NZ)	New Zealand customers only. Consumer rights disputes under NZ law.	comcom.govt.nz
Citizens Advice Bureau / Trading Standards (UK)	UK customers only. Consumer rights disputes under UK law.	citizensadvice.org.uk
European Consumer Centre Network	EU customers only. Cross-border consumer disputes under EU law.	ec.europa.eu/consumers/odr

Referral of a complaint to an external body does not prevent the parties from reaching a mutual resolution at any stage of the process. We welcome the opportunity to resolve any legitimate complaint directly and without the need for external escalation.

Section 29
Governing Law, Jurisdiction & Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the State of Victoria, Australia, and the applicable laws of the Commonwealth of Australia. By agreeing to these Terms, you submit to the non-exclusive jurisdiction of the courts of Victoria, Australia in respect of any dispute arising out of or in connection with these Terms, the purchase of any product from mytpms.com.au, or any interaction with MyTPMS Australia.

Pre-Litigation Resolution

Before commencing any formal legal proceedings, both parties agree to make genuine and good-faith efforts to resolve any dispute directly through the process described in Section 28 of these Terms. We believe that the vast majority of concerns can be resolved quickly and fairly without the need for formal legal action, and we are committed to doing so.

International Customers — Governing Law

For customers located outside Australia, nothing in this clause is intended to deprive you of mandatory consumer protection rights applicable in your country of residence that cannot be contractually excluded. To the extent that your local mandatory consumer protection laws provide you with rights that conflict with, or are more favourable than, the terms of this clause, those local mandatory rights continue to apply.

The non-exclusive jurisdiction clause means that while Victorian courts have jurisdiction to hear disputes arising from these Terms, this does not prevent a consumer from bringing proceedings in the courts of their own jurisdiction where mandatory consumer protection legislation provides the right to do so.

Section 30
Changes to These Terms of Service

MyTPMS Australia reserves the right to amend, update, or replace these Terms of Service at any time. Updated Terms will be published on this page with a revised “Last Updated” date at the top of the document. We will not reduce any rights you are entitled to under the Australian Consumer Law, or under any other mandatory consumer protection legislation, by way of any amendment to these Terms.

• For material changes to these Terms that may significantly affect your rights as a customer, we will provide notice via a prominent banner on our website homepage and, where we hold your email address for marketing communications, by email notification. The change will come into effect at the date specified in the notice.
• Your continued use of our website or placement of an order after any updated Terms have been published constitutes your acceptance of the revised Terms as they apply to transactions completed after the effective date of the update. Updated Terms do not apply retroactively to orders that were placed and confirmed before the effective date of the update.
• If you do not agree with any updated Terms, you should not place new orders on mytpms.com.au following the effective date of the update. Your rights in relation to orders already placed and confirmed before the update date remain governed by the Terms in force at the time of your order.

We recommend bookmarking this page and reviewing our Terms of Service periodically. The current version is always the governing version and supersedes all prior versions. The current version is also available to download in printable format via the link at the bottom of this page.

Section 31
Accessibility Statement

MyTPMS Australia is committed to making mytpms.com.au accessible to all users, including those with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as our accessibility standard and continuously work to improve our website’s accessibility. Our full Accessibility Statement is published at mytpms.com.au/accessibility-statement.

If you experience any difficulty accessing information on our website, using our checkout process, or accessing any of our legal policy documents, please contact our team by phone at +61 1300 818 030, by email at sales@mytpms.com.au, or via our live chat service. We will do our best to provide you with the information or assistance you need through an accessible alternative format.

Section 32
General Provisions — Severability, Waiver & Entire Agreement
Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that specific provision will be deemed severed from these Terms to the minimum extent necessary. The remainder of the Terms will continue in full force and effect and remain legally binding on both parties.

No Waiver

MyTPMS Australia’s failure to enforce any right or provision of these Terms of Service at any time does not constitute a waiver of that right or provision. A waiver of any specific breach of these Terms by us does not constitute a waiver of any subsequent breach of the same or any other provision.

Entire Agreement

These Terms of Service, together with all policies, documents, and agreements incorporated by reference herein (including our Privacy Policy, Returns and Refund Policy, Shipping Policy, Cookie Policy, Lifetime Warranty, Payment Security Policy, Disclaimer, and Legal Notice), constitute the entire agreement between you and MyTPMS Australia with respect to your use of the website and any purchase of products. They supersede all prior agreements, representations, warranties, understandings, negotiations, and discussions between the parties relating to the same subject matter.

Assignment

You may not assign, transfer, or sub-licence any rights or obligations under these Terms of Service to any third party without our prior written consent. MyTPMS Australia may assign these Terms of Service in connection with a merger, acquisition, corporate restructure, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by the same terms and that your rights under the ACL and these Terms are not diminished.

Policy Directory
All MyTPMS Australia Legal & Policy Documents

The following policy documents collectively govern your relationship with MyTPMS Australia and are each incorporated by reference into these Terms of Service. We recommend reading each document that is relevant to your specific situation.

Terms & Conditions
Returns & Refund Policy
Shipping Policy
Privacy Policy
Cookie Policy
Lifetime Warranty
Payment Security
Disclaimer
Legal Notice
Accessibility Statement
Brand Authenticity
Environmental Compliance
Product Safety Disclaimer
Complaints & Disputes
FAQ
Track Your Order

Questions About These Terms?

Our team is available Monday–Friday, 09:00–17:00 AEST (GMT+10) to answer any questions you have about these Terms of Service or any of our policies — before or after your purchase.

+61 1300 818 030
sales@mytpms.com.au
Contact Form & Live Chat

© 2024–2026 MyTPMS Australia (ABN: 53 807 701 500) trading as MyTPMS Automate Sensors •
Unit 5-6, 44-50 Westall Road, Springvale VIC 3171, Australia •
mytpms.com.au

Privacy Policy •
Returns & Refunds •
Shipping Policy •
Lifetime Warranty •
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These Terms of Service were last updated on 09 June 2026. These Terms are drafted in compliance with the Australian Consumer Law, the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth), the Electronic Transactions Act 1999 (Cth), the Australian Consumer Law and Fair Trading Act 2012 (Vic), and all applicable Victorian and Commonwealth legislation. For international customers, these Terms are supplemented by applicable mandatory consumer protection legislation in your country of residence.