MyTPMS Automate Sensors Shipping & Delivery

This Shipping Policy is published by MyTPMS Australia (ABN: 53 807 701 500), trading as MyTPMS Automate Sensors, located at Factory 5–6, 44–50 Westall Rd, Springvale, Victoria 3171, Australia. It governs all orders placed through our website at mytpms.com.au, whether you are an Australian domestic customer or an international buyer located anywhere in the world.

This policy applies to all products we sell, including Automate OE-quality TPMS sensors, Autel TPMS sensors, Hamaton U-Pro sensors, TPMS diagnostic and programming tools, vehicle-specific DIY TPMS master kits, and wholesale sensor packages. All orders placed on our website are physical goods dispatched from our warehouse in Springvale, Victoria, Australia.

All orders placed on mytpms.com.au are picked, packed, and dispatched exclusively from our physical warehouse located at:

We do not operate multiple fulfilment locations. Every order — regardless of where it is destined — leaves from this single address in Springvale, Victoria. This ensures consistent quality control, accurate stock management, and proper customs documentation for international shipments.

Processing time is the period between a confirmed order being placed on our website and the order being handed over to our carrier for dispatch. It is separate from the delivery transit time. Understanding both periods helps you accurately estimate when your TPMS sensors, diagnostic tools, or DIY kits will arrive.

• Processing Time: Orders are processed and prepared for dispatch within 1–2 business days from the time of order confirmation. Business days are Monday to Friday, excluding Victorian public holidays.
• Same-Day Dispatch: Orders placed and paid before 1:00 PM AEST (Monday to Friday) are eligible for same-day dispatch, subject to stock availability and payment verification being completed in time. Orders where payment verification takes additional time may be processed the following business day.
• Orders After Cut-Off: Orders placed after 1:00 PM AEST, or placed on weekends or Victorian public holidays, will begin processing on the next available business day. The 1–2 business day processing clock starts from the next business day morning.
• Order Confirmation Email: You will receive an automated Order Confirmation email immediately after placing your order, followed by a separate Dispatch Confirmation email containing your tracking number once the parcel has been handed to our carrier. If you do not receive an Order Confirmation within 30 minutes, please check your spam folder or contact us.

• Payment authorisation delays from your bank or payment provider, particularly for international cards or Buy Now Pay Later services.
• Unusually high order volumes during promotional periods or following a new product release.
• Address verification queries where the shipping address provided at checkout is incomplete, ambiguous, or cannot be validated by our carrier.
• Wholesale or large-volume orders that require additional picking, packing, and documentation time.

MyTPMS Australia offers free express shipping on all orders delivered to addresses within Australia. There is no minimum order value required to qualify for free express shipping — it applies automatically to every domestic order at checkout, regardless of the number of items or the total order value. You will see this confirmed on your order summary before completing your payment.

We use a combination of Australia Post Express Post and reputable domestic courier services to deliver Australian orders. The specific carrier assigned to your order will depend on your delivery address, parcel dimensions and weight, and the carrier's availability at the time of dispatch. Your Dispatch Confirmation email will clearly state which carrier is handling your delivery and will include your tracking number.

• Please ensure your delivery address is complete and accurate at the time of checkout. Include your unit number, floor number, or any access instructions if you are in an apartment or commercial building. We cannot be held responsible for non-delivery or delays resulting from an incorrect or incomplete address.
• If no one is present at the delivery address when the carrier attempts delivery, the parcel may be left in a safe location at the carrier's discretion (safe drop), or a card may be left with instructions for collection from the nearest post office or depot.
• If you require a signature on delivery, please contact us before ordering and we will arrange this with the carrier. Additional carrier charges for signature-on-delivery may apply.
• We ship to PO Boxes and Parcel Lockers via Australia Post where the product dimensions permit. Please note that very large orders or multi-kit shipments may not be suitable for PO Box delivery — contact us to confirm before ordering.

MyTPMS Australia ships to customers worldwide. We understand that TPMS sensors and diagnostic tools are needed by vehicle owners, automotive workshops, tyre retailers, and fleet managers globally, and we are committed to making our products accessible to international buyers with a reliable, tracked international shipping service.

International shipping costs are calculated at checkout based on the destination country, the weight and dimensions of the order, and the current carrier rate at the time of purchase. All international shipping charges are displayed clearly in your cart and on the checkout page before you complete payment — there are no hidden charges added after the fact by MyTPMS Australia.

For wholesale or bulk international orders, shipping costs are quoted directly and may be eligible for a reduced freight rate. Please contact our sales team at sales@mytpms.com.au before placing a large international order to discuss shipping options.

When goods are shipped from Australia to an overseas destination, they are subject to the customs laws and import regulations of the destination country. MyTPMS Australia is transparent about the responsibilities that apply to international buyers in this regard, and we outline them clearly below.

International customers are solely responsible for all import duties, customs fees, local taxes (including VAT, GST, sales tax, or equivalent consumption taxes), brokerage fees, and any other charges levied by their country's customs authority or border control agency upon the arrival of goods. These charges are determined entirely by the laws of the destination country and are not collected, estimated, or administered by MyTPMS Australia at any stage of the transaction.

• Import duty rates vary widely by country and are applied to the declared customs value of the goods (usually the purchase price). We encourage you to contact your country's customs authority or use your government's official customs duty estimator tool before ordering to understand what charges may apply.
• In the European Union, the UK, and many other jurisdictions, online purchases from overseas sellers above a certain value threshold are subject to import VAT at the point of entry. This is your responsibility as the importer of record.
• Some countries apply import duties to automotive electronic components or radio-frequency transmitting devices such as TPMS sensors. It is your responsibility to verify that our products are legal to import into your country before placing an order.
• MyTPMS Australia will not under-declare the value of goods on customs documentation, mark shipments as gifts, or misrepresent the contents of parcels on export or import declarations. We comply fully with the Customs Act 1901 (Cth) and all applicable Australian export laws.

All international shipments from MyTPMS Australia are accompanied by accurate commercial invoices and customs declarations completed in accordance with Australian export requirements. The declared value on all customs documents will reflect the actual purchase price of the goods as paid by the customer. We will not alter or reduce the declared value at a customer's request.

If an international shipment is refused by the recipient, cannot be delivered due to an incorrect address, is held by customs because the recipient failed to pay applicable import duties or complete required documentation, or is otherwise returned to us as undeliverable, the following applies:

• The original outward shipping cost is non-refundable as the shipping service was performed by the carrier.
• Any return freight costs incurred in bringing the shipment back to Australia will be deducted from the refund of the product price.
• Any storage, handling, or disposal fees charged by the destination country's customs or postal authority will also be deducted from any refund, where applicable.
• Once the goods are returned to our Springvale warehouse and inspected, we will refund the remaining product value to your original payment method within 3–7 business days.

Every order dispatched by MyTPMS Australia is sent with full shipment tracking. We believe you should always be able to see exactly where your TPMS sensors or diagnostic tools are in transit, from the moment they leave our warehouse to the moment they arrive at your door.

Our warehouse operates Monday to Friday, excluding Victorian and Australian national public holidays. Orders placed on or around public holidays will experience a delay in processing as our warehouse team will not be operating. The following public holidays are observed and will result in a non-dispatch day:

• New Year's Day — 1 January
• Australia Day — 26 January (or nearest Monday)
• Good Friday, Easter Saturday, Easter Monday — dates vary annually
• ANZAC Day — 25 April
• Christmas Day — 25 December
• Boxing Day — 26 December

• AFL Grand Final Eve — date varies annually (Friday before the AFL Grand Final)
• Melbourne Cup Day — first Tuesday of November (Melbourne metropolitan area)

MyTPMS Australia takes the packaging of your order very seriously. TPMS sensors are precision electronic components, and diagnostic tools contain sensitive circuit boards and display screens. Every order is packed to a standard designed to protect the product through the rigours of express freight and international transit.

• Individual sensors are retained in their original manufacturer packaging with protective plastic housing or foam inserts to prevent physical impact during transit.
• DIY TPMS master kits containing multiple sensors and a programming tool are packed in reinforced outer cartons with internal dividers to prevent components from shifting against one another during transit.
• Diagnostic and programming tools with screens or connectors are wrapped in anti-static protective material and cushioned within the outer shipping box.
• Large or wholesale orders are palletised or packed in double-walled cartons appropriate to the total weight and fragility of the shipment.
• All outgoing parcels are sealed and labelled clearly with a return address of Factory 5–6, 44–50 Westall Rd, Springvale VIC 3171, Australia, and the recipient's address as entered at checkout.

If your order arrives with visible damage to the outer packaging that suggests the contents may have been affected, please photograph the parcel before opening it and report the issue to us within 48 hours of delivery at sales@mytpms.com.au. Full details of how transit damage claims are handled are available in our Returns and Refund Policy.

MyTPMS Australia is committed to full compliance with Australian export laws and international trade controls. The following information outlines the destinations and circumstances in which we are unable to ship our products.

We do not ship to destinations subject to Australian Government sanctions, as administered by the Australian Sanctions Office (ASO) under the Autonomous Sanctions Act 2011 (Cth), or to destinations subject to applicable United Nations Security Council sanctions resolutions. Orders placed to sanctioned destinations will be identified during order processing, refused, and fully refunded. You will be notified by email of the reason for the refusal.

All products sold by MyTPMS Australia — including TPMS sensors, diagnostic tools, programming tools, and automotive accessory kits — are standard commercial automotive aftermarket parts. They are not subject to Australian Defence Export Controls or dual-use technology controls under the Customs (Prohibited Exports) Regulations 1958 (Cth). They are not classified as weapons, strategic goods, or controlled technology under any applicable Australian or international export control framework.

TPMS sensors are radio-frequency (RF) transmitting devices that operate at specific frequencies — typically 315 MHz or 433.92 MHz depending on the sensor model. It is the responsibility of the international buyer to verify that the specific RF frequency of the ordered sensor is legal to use and import in their country before placing an order. While these frequencies are approved for use in Australia, the USA, Europe, and most Asia-Pacific markets, regulations vary by country. Contact us before ordering if you are unsure about your country's RF regulations.

MyTPMS Australia supplies TPMS sensors in wholesale quantities to automotive workshops, tyre retailers, fleet operators, and trade customers through our wholesale programme. Wholesale shipping arrangements differ from standard retail orders and are outlined below.

For Australian wholesale customers, shipping rates are negotiated based on order volume, frequency, and delivery location. Regular wholesale accounts are eligible for preferred freight rates through our carrier arrangements. Processing time for wholesale orders is typically 2–3 business days due to the additional picking, packing, and invoicing requirements. Please contact our wholesale team at sales@mytpms.com.au or visit mytpms.com.au/wholesale-registration-form/ to register for a wholesale account.

International wholesale orders are handled on a case-by-case basis. We provide custom freight quotes for large international orders and can arrange air freight (DHL Express, FedEx) or economy tracked international freight depending on your budget and timeline. Wholesale international orders require additional customs and export documentation, which our team will prepare and provide. The importer of record for all international wholesale orders is the buyer, and all applicable customs duties, taxes, and brokerage fees in the destination country remain the buyer's responsibility.

While we make every effort to dispatch orders promptly and provide accurate delivery estimates, there are circumstances beyond our control that can cause delays to the delivery of your order. MyTPMS Australia is not liable for delivery delays caused by any of the following events or circumstances.

• Carrier disruptions and industrial action: Strikes, work stoppages, or network disruptions affecting Australia Post or any domestic or international courier partner used to deliver your order.
• Extreme weather events: Floods, bushfires, cyclones, snowstorms, or other severe weather conditions affecting transit routes or carrier depots in Australia or internationally.
• Customs delays: Delays arising from customs inspection, secondary examination, or administrative processing at the port of entry in the destination country. These are entirely outside our control and are particularly common during peak periods or in markets with high-volume customs queues.
• Public health emergencies: Events such as a declared pandemic or health emergency that cause widespread disruption to postal, freight, or logistics services domestically or internationally.
• Incorrect delivery address: Where a delay occurs because the delivery address provided at checkout is incomplete, incorrect, or inaccessible to the carrier's delivery driver.

If we become aware of a significant delay affecting your order, we will proactively contact you by email to advise you of the situation, provide an updated estimated delivery window, and discuss your options — which may include waiting for the delayed shipment, redirecting the parcel to an alternative address, or, where the delay is extreme and unreasonable, arranging a replacement dispatch or refund.

Understanding when legal ownership and risk of loss transfer from MyTPMS Australia to you as the buyer is important, particularly for high-value orders and international shipments. We follow standard commercial terms as consistent with the Australian Consumer Law and our carrier arrangements.

Under our standard terms, the risk of loss, damage, or theft of goods passes from MyTPMS Australia to the buyer upon delivery of the goods to the carrier — that is, when we hand the parcel to Australia Post or our nominated courier at our Springvale warehouse. However, your statutory rights under the Australian Consumer Law are not affected by this risk transfer. If goods arrive damaged due to transit mishandling, you still have the right to seek a remedy from us as the seller, and we will pursue any applicable carrier insurance claims on your behalf.

Legal title to and ownership of the goods ordered from us transfers to the buyer upon full payment of the purchase price and any applicable shipping charges. Until payment is fully received and confirmed, MyTPMS Australia retains legal title to all goods. In the event that a payment fails or is subsequently reversed, any goods that have already been dispatched remain legally the property of MyTPMS Australia until payment is resolved.

MyTPMS Australia respects the consumer protection rights of international buyers and acknowledges that purchasing from an overseas seller does not diminish your rights under the consumer protection laws of your own country. The following is a summary of the key statutory frameworks relevant to international customers purchasing from us.

If you are located in any of the above countries and have questions about how your local consumer rights apply to your purchase — including rights relating to delivery timeframes, non-delivery, or product quality — please contact us at sales@mytpms.com.au before or after your purchase and we will engage with you openly.

TPMS sensors contain small lithium button-cell or coin batteries to power the internal pressure transducer and RF transmitter. Some of our diagnostic tools may also contain rechargeable lithium battery packs. Lithium batteries are classified as Dangerous Goods (Class 9) under the International Air Transport Association (IATA) Dangerous Goods Regulations and are subject to specific shipping requirements both domestically and internationally.

• All TPMS sensors and diagnostic tools containing lithium batteries are packed and shipped in full compliance with IATA Dangerous Goods Regulations, ICAO Technical Instructions, Australia Post's Dangerous Goods Policy, and applicable international shipping regulations for lithium cells and batteries.
• Lithium cells within TPMS sensors are installed equipment (batteries installed inside the device) and are classified and declared accurately on all carrier manifests and customs documentation.
• The lithium battery content within individual TPMS sensors is well below the threshold limits that trigger enhanced regulatory requirements for small-equipment battery shipments.
• In rare cases, carrier restrictions on lithium battery shipments to certain international destinations may require us to contact you with alternative shipping arrangements. If this applies to your order, we will notify you before dispatch and discuss your options.

For further information on our battery disposal and environmental compliance obligations, please see our Environmental Compliance & Battery Disposal Policy.

If you need to cancel an order after it has been placed but before it has been dispatched from our warehouse, please contact us as soon as possible. Our warehouse team processes orders quickly, and the window for cancellation is limited.

Orders can be cancelled free of charge at any time before they are dispatched from our Springvale warehouse. To request a cancellation, contact us immediately at sales@mytpms.com.au or call +61 1300 818 030 with your order number. If your order has already been dispatched and is in transit with the carrier, you will need to wait for delivery and then initiate a return under our Returns and Refund Policy.

MyTPMS Australia reserves the right to update this Shipping Policy at any time to reflect changes in our carrier arrangements, international shipping regulations, product range, business operations, or applicable laws. Any amendments will take effect from the date they are published on this page, with the "Last Updated" date revised accordingly.

If a change to this policy materially affects your rights as a buyer — for example, a change to free shipping eligibility, processing time commitments, or international shipping availability — we will notify registered customers by email and/or via a notice on our website before the change takes effect where reasonably practicable. For orders already placed at the time of a policy change, the shipping terms in effect at the time of your original order will continue to apply.

This Shipping Policy forms part of a comprehensive set of policies governing your relationship with MyTPMS Australia. Please review the following related documents, which work together with this policy to provide full transparency on all aspects of your purchase experience: