Free Express Shipping Australia-Wide | International Shipping Available
Delivery information for TPMS sensors, tools and kits: free Australian express shipping, international services, dispatch, tracking and help when a parcel is delayed.
This Shipping Policy explains delivery arrangements for physical goods ordered from MyTPMS Australia through mytpms.com.au. MyTPMS Australia is the registered business name associated with The Trustee for Automate TPMS Australia Trust, ABN 53 807 701 500. Our workshop and dispatch address is Unit 5–6, 44–50 Westall Road, Springvale VIC 3171, Australia.
The policy covers TPMS sensors, diagnostic and programming tools, DIY kits, accessories and wholesale product orders. Workshop appointments and other services do not themselves involve parcel delivery. A separately agreed freight quotation may set out additional arrangements for a bespoke shipment; it does not add an undisclosed charge to an ordinary online order.
Australian online orders include free express shipping with no minimum spend. International service availability, shipping charges and delivery estimates are separate and depend on the destination and the goods ordered.
Please read this page together with our Terms & Conditions and Returns & Refund Policy. Nothing in this policy removes your rights under the Australian Consumer Law or another mandatory law that applies to your purchase.
For help with delivery timing, collection, an address or an existing shipment, email [email protected] or call 1300 818 030. Customer support is available Monday–Friday, 9 am–5 pm, Melbourne local time.
Back to contentsOur dispatch location for website product orders is our Springvale premises. We prepare orders there for collection by Australia Post or the carrier selected for the shipment.
Dispatch is the point at which the parcel is handed to the carrier. An order confirmation, payment receipt or shipping-label notification is not, by itself, confirmation that this handover has occurred. Stock availability and any preparation needed for the particular product affect when it can leave us.
Collection by arrangement: You may collect an order from our Springvale premises. Contact us to confirm stock and a collection time, and wait for confirmation that the order is ready before travelling. Workshop appointment availability is separate from our usual parcel-dispatch schedule.
Order processing covers checking the order, confirming payment and the delivery address, preparing the products and handing the parcel to the carrier. Carrier transit starts after that handover. Our Australian 1–4-day delivery estimate is an overall estimate covering handling and transport; it is not a further 1–4 days to add after dispatch.
For time-sensitive orders, including sensors needed for a booked tyre service, contact us before purchasing. We can check the actual preparation and carrier options for your deadline; choosing express shipping alone does not confirm a particular arrival date.
Free express shipping applies to all online orders delivered within Australia, with no minimum spend. The standard Australian delivery charge is AUD $0, regardless of the number of items or the order value. Check the delivery line in your order summary before paying and contact us if it does not reflect this offer.
| Destination | Delivery charge | Estimated delivery |
|---|---|---|
| Australia | Free — AUD $0 | 1–4 days (overall estimate) |
The 1–4-day estimate covers order handling and transport under our Australian express service. Arrival dates depend on the order cut-off, dispatch days, carrier delivery schedules and public holidays. It is not a guarantee of delivery within four consecutive calendar days, and it is not an extra transit period that begins when a tracking number is issued.
Regional or remote routes, restricted access and carrier disruptions can require longer. Where we know that a different delivery estimate applies to your order or address, we will explain it before agreeing to the arrangement. If an unexpected delay arises after purchase, we will assist as set out in Section 12. We do not add a compulsory remote-area surcharge to the free Australian online-delivery offer.
Australian orders are sent using Australia Post Express Post or a suitable domestic courier service. The selected service depends on the address, parcel size, weight, contents and available carrier arrangements. We provide the carrier name and tracking details for the dispatched parcel. Express service does not mean every address has a next-day delivery guarantee.
We offer international shipping to destinations for which a suitable, lawful delivery service is available. Availability depends on the country, address, parcel contents and carrier restrictions. The Australian free-shipping offer and Australian 1–4-day estimate do not automatically apply to overseas orders.
Our general international transit estimate is 7–21 business days after dispatch. This is a guide, not a guaranteed timeframe for every country or service. Unlike the overall Australian estimate, this international transit range begins after the parcel is handed to the carrier; any preparation time for the order is separate.
An order-specific estimate may differ for the chosen service, address or current network conditions. Check the estimate supplied with the delivery option or written quotation. Contact us before purchasing if no estimate is shown or you need delivery by a particular date. Weekends, local holidays, customs inspection and limited postal routes can affect arrival.
We select an available international postal or courier service appropriate to the shipment. The carrier is identified with your tracking information. Tracking detail can vary when a parcel passes between carriers or enters the destination postal network; it is not a continuous record of its exact physical location.
The applicable international shipping charge is shown at checkout, or provided in a written quote for an order that needs a separate freight arrangement. Charges may depend on the destination, weight, dimensions and selected service. There is no blanket promise that every international shipment is free. MyTPMS will not add an undisclosed freight charge after you have accepted the order total.
For a large international order, contact [email protected] to discuss available services and receive a freight quote. Import taxes and other destination charges are addressed separately in Section 6.
Back to contentsAn international shipment can be subject to customs clearance and import requirements in the destination country. The treatment depends on the destination, the goods, their value and the way the purchase is supplied. Shipping charges and import charges are different amounts.
The checkout or written quotation will identify any taxes or duties collected by us. Other applicable import duties, VAT/GST, brokerage or clearance charges may be payable by the recipient to the carrier or relevant authority where they have not already been collected. We do not charge the same tax twice or transfer a legal tax-collection obligation to the customer simply by stating it in this policy.
We prepare the commercial invoice and customs information required for the shipment using the actual transaction and product details. Any declaration must follow the applicable valuation and export requirements. Contact us to correct a genuine documentation error; we cannot agree to a false declaration.
If a parcel is returned because it was refused, not collected, incorrectly addressed or unable to clear customs, we will contact you to establish the reason and discuss the available options. A return does not automatically forfeit the product price.
Taxes or duties paid directly to a customs authority or carrier may require a repayment application to that organisation. We can help with relevant order documents. Amounts collected by MyTPMS are addressed through our own refund process, and your legal remedies are not excluded by describing a charge as a third-party cost.
Back to contentsShipped product orders are provided with a tracking reference. Tracking reports the events recorded by the carrier; there can be gaps between scans, especially during international transfers. A collection order does not need a parcel tracking number.
Your order record confirms the purchased items, contact and delivery details, and the status of the order. An acknowledgement is separate from a carrier handover.
We provide tracking information by email and, where used for your order, SMS. A number may be created when we prepare a shipping label, before the parcel is collected.
Use the carrier link to see acceptance, processing and delivery events as they are recorded. A “shipping information received” or label-created status is not by itself proof that the carrier has the parcel.
Visit Track Your Order and follow the on-screen instructions to check order and tracking information. Contact us if the order cannot be located or the carrier link does not work.
If the tracking status has not progressed after you expected dispatch, or it remains unchanged for around 48 hours, contact us so we can confirm whether the parcel has been handed over and check the next step. You can enquire sooner if you are concerned; this is not a waiting period you must complete before seeking help.
Treat unexpected delivery-payment messages carefully. Use the tracking link in your genuine order information or open the carrier’s official website independently. Do not send payment passwords or one-time banking codes to anyone claiming to resolve a parcel issue.
Back to contentsOur normal parcel-dispatch days are Monday–Friday, excluding Victorian public holidays. Orders received on a non-dispatch day are normally considered on the next dispatch day. Carrier delivery days can differ from our warehouse days, and holidays along the route or at the destination can affect delivery.
Dates and substitute-day arrangements vary. Check the Victorian public holiday calendar for the relevant year rather than assuming every weekend holiday moves to Monday.
For a delivery needed near a public holiday, contact us before ordering. We will check the available preparation and carrier arrangements. A workshop appointment or collection arranged outside normal dispatch days does not mean postal collections also operate at that time.
We package orders to protect the supplied products during normal freight handling. The packaging used depends on the item, the number of components and the selected service; it may be manufacturer packaging or other suitable protective packaging.
If a parcel arrives damaged, contact [email protected] as soon as reasonably possible, preferably within 48 hours where practical. Photographs of the parcel, label and affected item can help if it is safe to take them. Keep useful packaging while the issue is investigated, but missing original packaging or reporting later than 48 hours does not automatically remove your statutory rights.
For a visibly damaged, swollen, leaking or overheating battery-powered item, stop using it and contact us for safe handling and return advice. Do not post it back using an ordinary return label without checking the appropriate arrangements. See the Returns & Refund Policy for help with faulty or damaged goods.
Back to contentsWe can supply an order only where the goods, recipient, destination and proposed transport are permitted under the applicable laws and carrier conditions. A country being selectable in a website menu is not a guarantee that every item can be sent there.
Australian sanctions can restrict particular goods, services, persons, entities or transactions, not only whole countries. We will not knowingly fulfil a prohibited supply. Where a restriction or required clearance affects an order, we may need further information or may be unable to proceed. We will explain the position where permitted and return any refundable payment where legally allowed.
The Australian Sanctions Office provides official information about Australian sanctions. Carrier route suspensions and destination import restrictions may also prevent delivery independently of sanctions.
The requirements for an order depend on the actual product, its specifications, destination, end user and intended use. The fact that a product is a commercial automotive part does not establish that it is exempt from every export or import control. We may need to verify the relevant requirements before arranging shipment.
TPMS sensors use different frequencies and communications systems according to their model. A frequency printed on a product is not, by itself, proof that the product is approved for import or use in every country. Please check the exact product specification and destination requirements before ordering, and ask us for relevant product information where needed. This does not remove our own obligations as the seller.
If a restriction prevents the originally agreed shipment, we will discuss any lawful alternative or applicable refund. We will not silently substitute a different product or add a freight charge without agreement.
We supply workshops, tyre retailers, fleet operators and other trade customers. The distinction below is between ordinary website orders and separately quoted freight arrangements; trade-account status alone does not add a shipping charge to an Australian online order.
The free Australian express-shipping offer also applies to ordinary wholesale orders placed through our website. We do not add a standard trade-account freight fee at checkout. A bespoke pallet, special delivery service or other separately negotiated freight arrangement must be set out in an agreed quotation before the order is accepted; it is not a hidden exception applied afterwards.
Large or specially prepared orders can need additional picking, programming or documentation. We will confirm any different lead time when quoting or arranging that order. For trade access, use the Wholesale Registration Form or contact [email protected].
International bulk orders are quoted individually. The quote sets out the available service, charge, preparation requirements and delivery estimate. Duties, taxes and clearance responsibilities must follow the applicable law and agreed supply terms, as explained in Section 6; the buyer is not automatically responsible for a tax the seller is required to collect.
Contact the team member handling your trade account for freight and timing enquiries. Confirm a required delivery date before accepting a quote so the available service can be checked.
Delivery estimates are made in good faith using the information available for the order. Unexpected disruption can affect arrival, but sending an order with a carrier does not end our responsibility to help you with a delayed or missing purchase.
If we become aware of a significant delay, we will contact you with the information available, an updated estimate where possible and the next steps. These may include checking carrier records, correcting an address, arranging a suitable alternative or providing a replacement or refund where appropriate or required by law.
Please contact us if the expected delivery date has passed, tracking stops unexpectedly, or the parcel is marked delivered but cannot be found. Include the order number, delivery address and tracking reference. We will investigate the circumstances with the carrier where needed; a tracking label alone is not proof of delivery.
You do not have to wait a fixed five-day or fourteen-day period before contacting us. A carrier claim or insurance process is separate from any remedy we owe you. Nothing in this section excludes consumer guarantees or other legal rights in relation to non-delivery or an unreasonable delay.
Our Complaints & Dispute Resolution Policy explains how to raise an unresolved concern. You can also seek independent advice from a consumer-protection body.
Back to contentsDelivery responsibility and ownership are different matters. Paying for an order, receiving a tracking number and the carrier collecting a parcel do not all mean the same thing.
For a delivery arranged by us, we remain responsible for supplying the goods to the nominated delivery address or collection point in accordance with the agreed arrangements. We do not transfer all transit risk to you merely when we hand the parcel to Australia Post or a courier. Contact us about a lost, damaged or incorrectly delivered order so we can investigate and provide the applicable remedy.
Delivery may be to you, a person reasonably authorised to receive the parcel, or an authorised Safe Drop location where the service permits. If a parcel is missing after a recorded delivery, we will consider the delivery evidence, instructions and circumstances. An authority-to-leave choice is not a blanket waiver of rights where delivery was not carried out as agreed.
Under our ordinary sale terms, ownership transfers once the agreed purchase price and any applicable shipping charge have been paid in full. This does not shift our delivery responsibilities to you while the goods are still being supplied. Payment disputes, cancellations and refunds are handled under the agreed terms and applicable law; a payment reversal is not automatic permission to enter premises or recover goods without lawful authority.
For valuable or time-sensitive parcels, choose an address where the shipment can be received securely. Ask us before ordering about signature requirements or collection arrangements and any optional service charge.
Mandatory consumer protections may apply to an international purchase depending on the buyer, seller, transaction and applicable law. Selecting Victorian law in our terms does not remove protections that cannot lawfully be excluded. The following are examples of frameworks that may be relevant, rather than a promise that every provision applies to every order.
Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
National consumer laws implementing the Consumer Rights and Sale of Goods Directives.
Applicable federal and state consumer laws, including order and warranty rules where relevant.
Applicable provincial consumer-protection laws and federal rules.
Consumer Protection (Fair Trading) Act and other applicable consumer laws.
Rights relating to delivery, non-delivery, withdrawal and faulty products can differ. Refer to your local consumer-protection authority for guidance on the law that applies. Contact [email protected] about the particular order so we can consider the issue and the appropriate response.
Our Terms & Conditions and Complaints & Dispute Resolution Policy explain the general dispute process. This page does not require you to give up an available external complaint, payment dispute or legal remedy.
Back to contentsSome TPMS sensors contain installed lithium cells, and some diagnostic or programming tools contain rechargeable batteries. Transport conditions depend on the battery type, rating or lithium content, quantity, packaging, equipment configuration, carrier and destination.
Current carrier requirements are available in Australia Post’s prohibited and restricted items guidance. Restrictions can differ between carriers and services.
Battery-powered returns: Contact us before sending back an item with a damaged, swollen, leaking or recalled battery. Do not remove a sealed sensor battery or place a potentially unsafe battery in ordinary post. We will discuss an appropriate assessment or return arrangement; this does not remove your faulty-product rights.
See our Environmental Compliance & Battery Disposal Policy for further information about end-of-life products.
Back to contentsOrders may be cancelled free of charge before dispatch. Contact us as soon as possible at [email protected] or 1300 818 030 with your order number so we can stop preparation and confirm the status. For this purpose, dispatch means handover to the carrier, not merely creation of a shipping label.
The Australian change-of-mind return window is 30 days from delivery, subject to the eligibility conditions in the Returns & Refund Policy. Customers arrange and pay return postage for an eligible change-of-mind return. Different responsibilities apply to a confirmed fault, incorrect supply or other matter for which we are responsible.
Approved refunds are normally initiated to the original payment method, with a suitable agreed alternative where necessary and lawful. Our Returns & Refund Policy and Payment Security Policy explain the process. Bank or payment-provider settlement can take additional time after we issue the refund instruction; cancellation confirmation and cleared funds are separate steps.
We may update this Shipping Policy when our services, delivery arrangements or applicable requirements change. The current version date is shown on the page. Material changes affecting new orders will be explained through the relevant page, checkout information or other appropriate notice.
For an order already placed, we will respect the shipping offer and commitments that applied when you purchased, subject to any change lawfully agreed with you. Updating this page does not retrospectively remove a free-shipping promise, an agreed cancellation right or a statutory remedy.
If an external restriction or unexpected disruption affects an existing order, we will contact you about the available options rather than treat a later website update as your agreement to a different service.
Back to contentsRead the following policies for related purchase, payment, returns, warranty and support information. They should be considered together with this Shipping Policy and your applicable consumer rights.
Our team is available Monday–Friday, 9 am–5 pm, Melbourne local time. Contact us about a delivery estimate, tracking, collection or a delayed order.
© 2026 MyTPMS Australia · ABN 53 807 701 500
ABN holder: The Trustee for Automate TPMS Australia Trust
Workshop & dispatch: Unit 5–6, 44–50 Westall Road, Springvale VIC 3171, Australia
[email protected] · 1300 818 030
Shipping Policy updated 14 September 2026. Existing purchase commitments and applicable consumer rights are preserved.
