MyTPMS Australia Payment Policy

This Payment Policy explains payment methods, charges, invoices, refunds and payment disputes for purchases from MyTPMS Australia at mytpms.com.au. It covers online orders and in-person product purchases, including orders from international customers where the chosen payment and delivery services are available.

MyTPMS Australia is the registered business name associated with The Trustee for Automate TPMS Australia Trust, ABN 53 807 701 500. Our workshop and dispatch address is Unit 5–6, 44–50 Westall Road, Springvale VIC 3171, Australia. Please read this policy with our Terms & Conditions, Returns & Refund Policy and Privacy Policy.

Review the products, quantity, delivery address, payment method and full order total before approving payment. Charges applied by MyTPMS are shown before you pay; we do not add an undisclosed payment-processing fee afterwards. Your bank or a payment provider may separately charge currency-conversion, finance or account fees under its agreement with you.

Workshop services or an agreed trade arrangement may have a separate payment schedule stated in your booking, quotation or invoice. This page does not change an agreed pay-on-completion arrangement into an upfront online charge.

Choose from the payment methods presented for your order at checkout. The options below explain the methods described in our payment arrangements; online availability depends on the active payment service, billing country, order value and provider eligibility. In-person payment and bank transfer can also require prior arrangement.

Payment options and how they work

Use the payment interface reached from our website or verified order instructions. Payment security depends on the checkout integration, the selected provider, your bank and the device you use. No online transaction or storage system can be promised to be completely risk-free.

Payment processing and records

Payment providers handle the credentials needed to authorise the selected method. Our order and accounting records can include the payment method, transaction reference, amount, status, refund details and limited account information returned by the provider. Saved-payment features, where offered, may use provider-generated references or tokens. Refer to the selected provider’s privacy notice and our Privacy Policy for the relevant handling of personal information.

An encrypted connection protects information in transit; it does not prove that the seller has a particular security certification. Outsourcing card processing does not remove a merchant’s responsibilities for the security of its own checkout. Provider-specific verification and safeguards vary with the method used.

Suspicious or unauthorised payment activity

We may ask for an order reference, payment date, amount and a suitably redacted record to investigate a discrepancy. Share only what is necessary and hide unrelated transactions and credentials. Information used for transaction administration, security checks, disputes or legal record-keeping is handled as explained in our Privacy Policy.

ePayments Code and provider protections

ASIC’s ePayments Code is a voluntary code applying to subscribing payment-service organisations. Check your bank or payment provider’s terms and subscription status to understand the protections that apply to your account. The outcome of an unauthorised-payment claim depends on the applicable rules and circumstances; no outcome is guaranteed by this page.

For suspected cybercrime, you can also use the Australian Cyber Security Centre’s reporting service. Contacting us does not replace urgent notification to the institution that controls your account.

Our order currency is Australian dollars (AUD). Australian consumer-facing prices include GST where applicable; the GST rate on taxable supplies is 10%. Your checkout total and invoice should identify the actual tax treatment of the transaction. An overseas delivery is not automatically subject to the same Australian GST treatment as a domestic sale.

No MyTPMS payment surcharge

We do not add a payment-method surcharge for the methods we offer. This is our stated pricing policy, distinct from any fee your bank or finance provider charges under its own terms. The total charged by MyTPMS is the amount you approve for the order; we do not silently add a processing charge afterwards.

Shipping shown with the order

Our Australian domestic offer is free express delivery with no minimum spend. The confirmed Australian service has an estimated delivery range of 1–4 days, subject to the applicable processing and carrier schedule. This is not an additional four-day period after dispatch. International costs and delivery estimates are separate and must be checked for the destination before payment. See our Shipping Policy for details.

International currency conversion

Your bank or payment service may convert the AUD amount into another currency and may apply an exchange-rate margin or international transaction fee. Review the provider’s conversion offer before approving it. An indicative conversion elsewhere on a website is not a fixed exchange-rate promise from MyTPMS. Section 11 explains overseas taxes and fees separately from conversion charges.

Promotions and price corrections

Any promotional code applies only under its advertised eligibility, exclusions and validity period. Only one code can be used per order unless the promotion states otherwise. Check that the expected discount appears before paying; this policy does not announce a currently active storewide code. A later change to a promotion does not retrospectively remove a discount agreed for an accepted order.

If a displayed price, discount or tax amount appears incorrect, contact us. We will explain a correction affecting your order rather than increase an accepted charge without your agreement. The Terms & Conditions and your applicable consumer rights govern the available response to a pricing error.

Invoices for business purchases

Keep the invoice for your transaction. Supply the correct buyer name and business details where required, and ask us to correct an invoice that does not identify the transaction accurately. An ABN or a business-specific email address is not a universal condition for receiving a tax invoice. GST-credit eligibility is separate from the fact that an invoice has been issued. Section 12 explains how to request a copy or correction.

Afterpay is a separate payment and credit provider. Where it is offered for an order, the payment arrangement is between you and the Afterpay entity identified in its terms. MyTPMS supplies the products and remains responsible for the underlying sale. We do not approve your Afterpay credit, set its spending limit or decide its fees.

Eligibility and credit decisions

Approval and any identity or credit assessment are performed under Afterpay’s processes. A previously approved transaction does not guarantee approval of a new order. Use another available method or contact the provider if a payment cannot be approved; our team cannot bypass provider restrictions.

Refer to Afterpay’s current Australian terms for the relevant product, schedule, charges and provider disclosures. Provider approval does not itself guarantee product availability or dispatch, and merchant settlement timing is separate from your repayment schedule.

Returns, cancellations and repayment adjustments

• Product or delivery issue: Contact MyTPMS so we can assess the order and any remedy under the Returns & Refund Policy and applicable consumer law.
• Approved refund: We submit the refund through the original Afterpay transaction. Afterpay then applies its rules to reduce an outstanding balance, adjust repayments or return an amount already paid.
• Payments while a return is assessed: Contact Afterpay about any option to pause or adjust payments. A return request to MyTPMS does not itself change a provider’s repayment schedule.
• Partial return: The approved amount may reduce the remaining balance rather than immediately generate a cash payment. Review the provider’s updated statement.
• Account, hardship or repayment query: Contact Afterpay through its official support channels. We can assist with order evidence but do not administer the credit account.

For an ordinary online order, payment is normally requested when you confirm checkout rather than when the parcel is dispatched. The exact authorisation, capture and settlement steps depend on the method selected. A pending bank entry can reserve available funds before the merchant receives them; it should not be treated as proof of completed payment or delivery.

Payment is not a dispatch confirmation

An order acknowledgement, payment notification and dispatch update serve different purposes. Read the actual status of the message you receive. A paid order may still require stock checks, vehicle details or programming before dispatch. A label or tracking number can be generated before the carrier has accepted the parcel.

A separately agreed workshop or trade payment schedule remains applicable to that service or account. If an order screen and your written arrangement appear inconsistent, contact us before making a second payment.

Use bank transfer only when it is offered for your order or arranged with our team. Payment instructions are supplied with the relevant order or invoice. Please arrange payment within 3 business days unless a different deadline has been agreed in writing, and tell us if a bank delay or international transfer may affect arrival.

Matching your transfer

A missing or incorrect reference can delay matching. Email [email protected] with the order number, payment date, amount and transfer reference if you need help. A suitably redacted remittance advice can assist, but we verify receipt of funds rather than relying on an image alone.

Transfer times and international fees

Transfer times depend on the banks, payment network, cut-off time and security checks. Some domestic transfers are fast; others require business-day processing. International transfers can also involve intermediary banks and separate fees. Obtain written payment instructions before sending an international transfer and check with your bank how much will reach the destination account.

We do not automatically treat an order as unpaid simply because your browser or email has not updated. If funds have already been sent, contact us before paying again. We will notify you before cancelling a genuinely unpaid order and releasing stock, and consider any evidence that funds are in transit.

If a late payment reaches us after an unpaid order was cancelled, we will contact you to arrange the appropriate refund or a new order by agreement. Receipt of a late transfer does not authorise an undisclosed change of product, price or delivery terms.

A payment may be declined by the issuer, interrupted during authentication or left with an uncertain status after a connection problem. A checkout error does not always prove that no authorisation or payment occurred. Check your order messages and bank or provider account before repeatedly submitting the same payment.

Common reasons a payment may not complete

• Available funds or limits: The available balance, daily limit or provider spending capacity may be insufficient.
• Security checks: The issuer or provider may request verification or decline a transaction it considers unusual.
• Card or address details: Expiry, billing information or other entered details may not match the provider’s records.
• Country or transaction restrictions: The method may not support your billing country, currency or transaction type.
• Authentication: A banking-app approval or other challenge may have expired or not completed.
• Connection or provider interruption: Checkout may not receive the final response even when part of the payment process has taken place.

Pending authorisations and duplicate payments

A pending card authorisation reserves funds and can reduce the amount available to spend. It is different from a completed charge. Release or expiry depends on the issuer, provider and transaction; this policy does not promise the same release period for every bank. Your bank can explain the entry on your account.

1. 1
   Check the existing attempt

   Look for an order number and distinguish pending from completed transactions in the provider account. Do not place repeated orders just because a confirmation screen did not load.

2. 2
   Ask us to verify the order

   Contact [email protected] or 1300 818 030 with the order number, date, amount and payment reference. Do not send full card or banking credentials.

3. 3
   Resolve or retry once the status is known

   We can explain whether the order needs another payment attempt. Where we confirm a duplicate captured payment, we will arrange the appropriate reversal or refund and provide confirmation.

For an unfamiliar or unauthorised transaction, contact your bank immediately as well as notifying us. Do not wait for our investigation before taking steps to protect your payment account.

Refund eligibility is assessed under our Returns & Refund Policy, any applicable Warranty Policy and your consumer rights. Our Australian voluntary change-of-mind offer is 30 days from delivery, subject to the disclosed eligibility conditions. The customer arranges and pays return postage for an eligible change-of-mind return. Those conditions are separate from faulty, misdescribed or incorrectly supplied goods.

Refunds are normally returned through the original payment method. Where that method is unavailable or another lawful approach is needed, we will work with you and the payment provider to agree a suitable alternative after verifying the recipient. We do not require you to accept store credit instead of a monetary refund to which you are entitled.

Our processing and your bank’s processing

We initiate an approved refund using the processing commitment in our Returns & Refund Policy or the timeframe expressly agreed for your case. We confirm when the instruction is submitted and provide the available reference. Submission and receipt in your account are separate stages; the provider or bank determines its own settlement timing.

Contact us when a confirmed refund does not appear within the timeframe advised. We will help trace the transaction or investigate a rejected refund rather than asking you to wait a new, arbitrary period. You can also ask the provider to locate the refund using its reference.

Partial refunds and return costs

A partial refund may apply when only part of an order is returned or a price adjustment is agreed. We explain the amount and calculation before processing. This page does not introduce a restocking fee, an administrative fee or a new deduction from a statutory refund. Any voluntary-return cost must have been properly disclosed and must be lawful.

For a confirmed fault, reasonable return costs you have paid are reimbursed as required by consumer law; retain postage receipts. Contact us for appropriate instructions, especially if removal or return is difficult. A missing return-authorisation number or original package is not, by itself, a reason to deny a statutory remedy.

A card chargeback is a dispute handled through the card issuer under the relevant scheme rules. PayPal and other platforms also have their own dispute processes. These routes can have different eligibility rules and deadlines and are separate from our direct complaints process.

Contacting us and protecting your deadlines

We encourage you to contact [email protected] or 1300 818 030 with your order number and the problem so we can investigate a payment, product or delivery issue. You do not have to complete our internal complaints steps before seeking advice from your bank, payment provider or a consumer authority. Do not let an external dispute deadline expire while awaiting our response.

For an unauthorised transaction, notify the institution controlling the payment account immediately. Consumer Affairs Victoria’s chargeback guidance explains that time limits apply; ask your own provider for the deadline relevant to the transaction.

Evidence and fair investigation

We may provide relevant order details, payment records, product descriptions, correspondence and delivery evidence to the organisation handling the dispute. Tracking marked “delivered” is one piece of evidence; it does not by itself establish fraud or answer every question about receipt, damage or the description of the goods.

A genuine complaint or good-faith payment dispute is not treated as misconduct merely because we disagree. Deliberately false claims may be challenged through the appropriate process, and suspected actual fraud may be reported where justified. The issuer or platform determines the dispute under its rules; this page does not guarantee an outcome for either party.

Refunds while a dispute is open

Tell us if a chargeback or provider dispute has already been opened so that any refund is coordinated with that process and does not create a duplicate credit. We do not require withdrawal of a legitimate claim as a blanket condition of investigating the order. Provisional credits can be adjusted by the provider when it decides the case.

Our Complaints & Dispute Resolution Policy explains internal escalation and external help. A dispute with a financial provider can have its own complaints and external-resolution route, including AFCA where that provider and complaint are eligible. This is separate from a product complaint against MyTPMS.

International orders depend on the countries and methods currently supported at checkout or in a written quotation. Australian domestic shipping and payment arrangements do not automatically apply overseas. Before paying, check the currency, destination, delivery service and any tax or fee information for your order.

Currency and international refund amounts

The MyTPMS transaction is in AUD. A provider may convert that amount into your account currency using its exchange rate and fees. A later AUD refund may convert to a different local-currency amount because the rate has changed. Ask your bank or provider about its treatment of conversion charges; this does not limit any separate legal entitlement you have against us.

Australian GST and exports

Eligible exports can be GST-free. We do not treat Australian GST as an unavoidable charge embedded in every international order. The correct treatment depends on the actual supply and applicable export requirements. The checkout and invoice should identify the tax applied. Contact us if an overseas order appears to have been taxed incorrectly so that we can investigate and correct any error.

An overseas billing address alone does not establish a GST-free export—for example, goods collected or delivered in Australia may need different treatment. The ATO provides further information in Exports and GST.

Destination duties, taxes and other charges

Where lawful destination charges are not collected by us and are payable by the recipient, they remain the recipient’s responsibility as disclosed for the order. This does not transfer to you a tax-collection or disclosure obligation that legally belongs to MyTPMS or a platform, or justify charging the same tax twice.

Customs problems or a returned shipment

Contact us promptly if a payment, customs assessment or delivery problem occurs. We will investigate the reason before determining the refund or other remedy. Any proposed deduction for a voluntary return must be explained, reasonably evidenced and lawful; it is not automatically imposed because a parcel was refused, returned or held.

We do not guarantee worldwide acceptance of a card, wallet, instalment product or wire transfer. Use the options available for your order and obtain verified instructions before sending funds by a different route.

Keep the order acknowledgement, payment confirmation, invoice and dispatch information associated with your purchase. They may be delivered in separate messages or documents, and each serves a different purpose. The payment status shown in the order should be checked independently of whether a confirmation email has arrived.

1. 1
   Order acknowledgement and status

   Your order details identify the order number, items, delivery details and amount. An acknowledgement of an order awaiting bank transfer is not confirmation of cleared payment.

2. 2
   Payment record and invoice

   Keep the provider reference and the transaction invoice. For taxable purchases, the tax invoice identifies the seller and ABN, issue date, goods and relevant GST information. An email is not automatically a valid tax invoice merely because it acknowledges an order.

3. 3
   Dispatch and tracking

   A dispatch update or the Track Your Order page provides the available shipment reference. Tracking can first show label creation; carrier acceptance and later delivery scans may appear separately.

Invoice copies and corrections

Contact [email protected] with your order number if the invoice is missing or requires correction. Supply accurate buyer details relevant to the invoice, but do not send financial passwords or complete card information. A tax invoice does not itself confirm eligibility for a GST credit; consult the ATO or your adviser about that question.

For taxable sales where a tax invoice must be provided on request, the statutory requirements apply. We can supply or correct the appropriate documentation without requiring every retail customer to have an ABN or business email. The ATO’s tax-invoice guidance explains the required particulars.

Request a cancellation as soon as possible using 1300 818 030 during support hours or [email protected] at any time. Include your order number and say which items you need cancelled. A request made early is easier to action, but sending a request does not itself confirm cancellation.

Before dispatch or custom work

We will check the order’s status, including any programming or work already undertaken, and confirm whether it can be stopped. Where we approve a full cancellation before dispatch, we return the approved amount through the original payment route, or another agreed lawful method. We do not add a cancellation fee that was not properly disclosed or use this process to remove a statutory remedy.

Approved cancellation refunds are initiated under the processing commitment in our Returns & Refund Policy or the timeframe expressly agreed for the cancellation. Provider clearing follows separately. We confirm the cancellation and refund submission; a bank authorisation may instead be released if payment was never captured.

After dispatch

If the shipment cannot be stopped, we will explain the available return arrangements. Eligible Australian change-of-mind requests fall under the 30-day return policy and its disclosed conditions. Fault, misdescription, non-delivery and any applicable statutory cancellation rights are assessed separately; the fact that a parcel has been dispatched does not end those rights.

Afterpay and other payment plans

We send an approved Afterpay refund through the original transaction. The provider manages the repayment adjustment and any amount returned to you. Check your account and contact the provider about payments falling due while the request is being processed; do not assume that a cancellation email alone has changed its schedule.

An agreed credit-account or workshop cancellation arrangement must be read with the relevant quotation or booking. This online-product policy does not silently replace those terms.

You are welcome to arrange an in-person purchase or collection at our Springvale premises. Contact us before visiting so that we can confirm stock, product suitability and a collection time. A collection arrangement is separate from any fitting or programming appointment.

Where an order was paid online, we check its payment and collection status before handing it over. Do not pay again at the counter unless the existing payment has been checked. We can provide the appropriate purchase receipt or invoice.

Open the workshop location in Google Maps. The embedded map is provided by Google; see our Privacy Policy and Cookie Policy for third-party content information.

For goods that do not meet a consumer guarantee, the remedy depends on the problem. A major failure generally gives the consumer a choice of refund or replacement, or the option to keep the goods and seek compensation for their reduction in value. A refund entitlement is not replaced with store credit without agreement.

For a minor problem, we must provide an appropriate remedy within a reasonable time. If it cannot or will not be remedied within that time, further rights may arise, including repair elsewhere at reasonable cost, a refund or replacement. Reasonably foreseeable loss caused by a consumer-guarantee failure can also be compensable.

• Refund form: A monetary refund is ordinarily made in the same form as the original payment unless another method is agreed. An unavailable card or account needs a suitable resolution, not an automatic refusal.
• Return-period distinction: The 30-day voluntary change-of-mind window is not a blanket expiry date for fault claims. Consumer-guarantee remedies depend on the circumstances, not a single store-policy deadline.
• Return costs: Reasonable return costs for a confirmed problem are reimbursed as required. Keep relevant receipts.
• Evidence: We can ask for reasonable proof of purchase and assess a claimed problem. Original packaging or a particular return number is not a universal condition for a statutory remedy.
• Provider versus seller: We remain responsible for the goods and services supplied by MyTPMS. You do not have to rely solely on PayPal, Afterpay or a card scheme to pursue a remedy against us.

Contact us at [email protected] or 1300 818 030 for help. The ACCC provides consumer-rights guidance and accepts reports, but does not resolve individual disputes. Consumer Affairs Victoria may provide assistance within its remit. Our Complaints & Dispute Resolution Policy explains other relevant routes.

International customers may have mandatory rights under laws applicable to their transaction. Nothing in this policy requires a customer to waive those rights or miss a bank, tribunal or legal deadline while we investigate.

We may update this Payment Policy when payment options, provider processes, business arrangements or applicable requirements change. The latest revision date appears on this page. We will take reasonable steps to explain material changes affecting customers, including a website notice where appropriate.

A revised page does not retrospectively remove an agreed payment term, discount, refund commitment, warranty promise or statutory right associated with an existing purchase. The terms agreed for that transaction continue to apply alongside applicable law.

For a new order, review the checkout information and the policy available before payment. Browsing the website is not authority to make a new charge, accept a credit product for you, or change a completed transaction. Material changes to an existing order need an appropriate agreement or other lawful basis.

Read this Payment Policy with the documents relevant to your order and enquiry. Detailed shipping, returns, privacy and warranty terms are linked below. Mandatory consumer rights are not displaced by a conflicting statement elsewhere on the site.