MyTPMS Australia Legal Notice

This Legal Notice identifies the business behind MyTPMS Australia and explains key information about our website, products, purchasing arrangements and customer rights. It applies to mytpms.com.au and should be read alongside the product information and terms presented for your particular order.

Our Terms & Conditions, Returns & Refund Policy, Shipping Policy and Lifetime Warranty pages contain more detailed purchasing information. Our Privacy Policy and Cookie Policy explain personal-information and website-technology practices. These documents have different purposes: simply reading a page does not amount to consent to every form of data use or acceptance of undisclosed purchasing conditions.

Before paying, please check the selected product, vehicle application, quantity, total price, delivery arrangements and any clearly disclosed product-specific conditions. Contact us about anything that is unclear. We will not treat an unclear or contradictory statement as permission to remove a statutory right or a specific promise made for your purchase.

For assistance, email [email protected] or call 1300 818 030 within Australia. Customer-support hours are Monday to Friday, 9 am–5 pm, Melbourne local time. Contact us to confirm arrangements for a workshop visit or collection.

MyTPMS Australia is the registered business name used for this website. The Australian Business Register records the holder of ABN 53 807 701 500 as The Trustee for Automate TPMS Australia Trust, with entity type Discretionary Trading Trust. References to “we”, “us” or “our” in this notice refer to the operator of this business under that ABN.

Our workshop and dispatch address is Unit 5–6, 44–50 Westall Road, Springvale VIC 3171, Australia. This is the address supplied for our operations and customer contact; it is not described here as an independently verified registered office. AUTOMATE identifies our own-brand product range, rather than a separate incorporated company in this notice.

We supply TPMS sensors, programming and diagnostic tools, vehicle-specific DIY kits and related automotive accessories. Product listings should distinguish AUTOMATE aftermarket products, other branded products and genuine original-equipment parts. Vehicle names and OE cross-references describe fitment where relevant; they do not change the identity of the product manufacturer.

Business and contact details

You can inspect the public record through ABN Lookup. It records the entity, business name, GST status and main business locality. It does not certify our products, verify this workshop street address or represent endorsement by Google or any manufacturer.

We aim to provide accurate and current product descriptions, images, prices and availability. Please use the stock status and supply information shown for the specific product and selected variation. A catalogue listing is not a promise that every item is physically on the shelf at all times. Any backorder, special-order or other material supply restriction must be made clear before an order is accepted.

Product information and availability

• Vehicle compatibility: Fitment can depend on build date, original market, trim, TPMS protocol and sensor part number, not just the model name. Give us the available vehicle details, VIN or original-sensor information so we can assist with the correct application. This checking process does not remove our responsibility for a description or suitability recommendation you reasonably rely on.
• Brand and origin: An AUTOMATE compatible replacement is not a vehicle-manufacturer-branded genuine part. A listing described as genuine must identify the actual brand and product. An OE reference used for comparison is not automatically the manufacturer part number or barcode of an aftermarket sensor.
• Images and supplied components: Images and the component list should represent what you are buying. Illustrative fitment photographs and optional accessories should be identified as such. Minor packaging or appearance changes must not conceal a material difference in the product supplied; we will seek agreement before substituting a materially different item.
• Technical specifications: Frequency, protocol, supported functions and battery information are product-specific. Ask us for clarification or available manufacturer information when a specification is important to your choice. We do not use this notice to guarantee a single battery life or level of performance across the entire range.
• Software and updates: App, operating-system, firmware and vehicle support depend on the particular tool or sensor. Available resources are linked from Application Downloads. A reference to updates does not promise unlimited future updates, every vehicle application or ownership of a third-party app.
• Errors: If a material listing, price or availability error affects an order, we will explain it and discuss the lawful options with you. We will not charge an additional amount or supply a materially different product without your agreement. Rights associated with an accepted order remain subject to the purchase terms and applicable law.

Installation and vehicle registration

Physical installation and electronic programming are different tasks. Internal wheel-mounted sensors require appropriate tyre-service equipment and a suitably trained technician for removal and fitting. A DIY programming kit does not remove that requirement. Customer programming, ID cloning or vehicle relearning must follow the instructions for the supported product and vehicle; some vehicles require a compatible OBD procedure or workshop assistance.

• Check the product application and the vehicle-specific instructions before arranging fitting. Contact [email protected] or 1300 818 030 when information is missing or contradictory.
• Use the relevant operating manual and How-To Videos for supported programming tasks. Tool names alone do not establish that a model includes OBD functions or supports a particular vehicle.
• After installation, have the required relearn or registration completed and the system checked. Do not assume that a cleared dashboard warning proves every sensor is operating correctly.

Diagnostic tools and programming equipment

For AUTOMATE A01, A02 and other tools, check the individual listing for included hardware, required apps, account or subscription conditions and supported vehicle functions. Contact us before purchase when a specific function is essential. Manuals, downloads and support should be used together with the actual equipment instructions.

Our store prices and checkout charges are in Australian dollars (AUD). Australian retail prices for taxable goods include GST. Where GST applies, its current standard rate is 10%; the applicable tax treatment and order total should be visible at checkout and on the invoice.

International orders may receive different GST treatment where export rules apply. We do not state that every overseas sale either includes Australian GST or is automatically GST-free. Destination-country duties and taxes are separate from Australian GST; see Section 06 and your checkout or quotation for the applicable arrangement.

Promotions and discount codes

Use a promotional code only while the offer is advertised as current and your order meets its stated conditions. A code such as 10OFF is not confirmed as active by this Legal Notice. Product exclusions, expiry, whether codes can be combined and any other limits should be disclosed with the offer. Unless an offer says otherwise, a code cannot be retrospectively added to an order already placed.

Changes to future promotions will not remove a discount already accepted for your order. Free Australian express shipping is not conditional on using a discount code or meeting a minimum spend. International delivery is a separate arrangement, described before purchase.

Invoices for retail and business customers

We provide an invoice for completed purchases and a tax invoice where applicable. It should identify the business and ABN, the goods supplied, total paid and GST where charged. Contact [email protected] with your order reference to request a copy or correction. A business customer’s entitlement to a GST credit depends on the tax rules and their own circumstances; an invoice alone does not establish eligibility.

Your order is handled under the product information and Terms & Conditions presented at checkout. Please check the order details before submitting it and retain the confirmation and payment records. An automated payment receipt, order acknowledgement and dispatch notice can serve different purposes; please contact us when the acceptance or fulfilment status of your order is unclear.

We will contact you if an issue prevents us from supplying the order as placed. Examples include:

• A stock or supply problem affecting the selected item or variation.
• A material price, product-description or compatibility error.
• A payment that is declined, not received or requires verification.
• An address we cannot serve under the available carrier arrangements, or a legal restriction on supply.
• A reasonable concern about an unauthorised or fraudulent transaction.

This list is not an unrestricted right to cancel an accepted contract, increase its price or substitute different goods. Any proposed change must be explained and dealt with consistently with your agreement and applicable law. We will seek your agreement before a material substitution or additional charge.

If we cannot supply an order and payment has been taken, we will explain the cancellation and arrange the appropriate full refund rather than requiring you to accept store credit. The refund process is described in our Returns & Refund Policy. We will confirm when the refund is initiated; your bank or payment provider’s clearing time is separate. A shorter refund commitment already made for your purchase is not withdrawn by this summary.

Orders are dispatched through our Springvale operation at Unit 5–6, 44–50 Westall Road, Springvale VIC 3171, Australia. Our Shipping Policy explains the delivery arrangements. Please confirm that your address and contact information are correct before placing an order.

Australian domestic delivery

Free express shipping applies to Australian domestic orders with no minimum spend. The 1–4-day figure is an estimated delivery range, not a promise of four calendar days in every circumstance and not an additional four days after dispatch. The delivery estimate for an order depends on its placement time, processing, dispatch, carrier schedules and destination. Refer to the estimate shown for your address and any supply limitation disclosed for the item before purchase.

• Delivery schedules: Carrier service availability, weekends, public holidays, regional routing and disruptions can affect arrival. We will not add an undisclosed remote-area delivery surcharge to an order advertised and accepted with free Australian delivery.
• Tracking and assistance: Use the tracking information provided when available. Contact us about a missed estimate, damaged parcel or unsuccessful delivery so we can investigate with the carrier. A carrier investigation does not replace our obligations to you.
• Delivery instructions: Please provide a suitable address and clear instructions. A safe-drop request does not automatically excuse a failure to follow those instructions or exclude remedies where the goods were not properly delivered.

International orders

International delivery is available to supported destinations, subject to the goods, carrier service and applicable restrictions. The Australian free-delivery offer and 1–4-day estimate do not establish international charges or timing. International service availability, charges and estimates must be confirmed at checkout or in an agreed quotation before you pay. Contact us if those details are missing.

• Import charges: Destination customs duties, local taxes or carrier-clearance charges may apply. Your checkout or quotation should identify amounts collected by us and explain any charges payable separately by the recipient. We do not state that no destination tax is ever collected by us or that every overseas charge is always the customer’s responsibility.
• Customs delays: Inspection or clearance can affect an estimate. We will assist with shipment information and investigate problems. This notice does not impose a blanket exclusion of refunds or other remedies for an undelivered order.
• Failed delivery or refusal: Contact us so we can assess the reason and available options. Any proposed deduction for return freight or another charge must have a lawful basis and be explained; it will not be an automatic penalty or a way to pass on costs caused by our own error.
• Local use and import rules: Check destination requirements relevant to the specific product, including radio equipment and batteries where applicable. We remain responsible for obligations that apply to us as the seller or exporter.

Export controls and restricted supply

Supply depends on applicable Australian export and sanctions rules and destination import requirements. Restrictions may concern a product, transaction, recipient, end use or location; we do not declare every product automatically exempt. Where a restriction prevents lawful supply, we will explain the next steps and deal with any payment in accordance with the law. Carrier service availability must also be checked.

The ACL is contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Whether a particular transaction is covered depends on the statutory rules. A business or trade purchaser is not automatically outside those rules simply because the order is labelled wholesale.

Product guarantees

Remedies for product failures

We may assess the product and the circumstances before determining the remedy. A major product failure can entitle you to reject the goods and choose a refund or replacement, or keep them and seek compensation for reduced value. For a minor problem that can be fixed, we can usually remedy it without charge within a reasonable time. Further remedies may apply if we do not do so.

You may also be entitled to compensation for reasonably foreseeable loss caused by a failure. We do not use the price of the sensor as an automatic limit on all such claims. Please explain the problem and retain reasonable supporting evidence, including purchase and expense records.

Contact [email protected], 1300 818 030 or our Contact Us page. We will address our responsibilities as the seller, rather than require you to deal only with a manufacturer. Return arrangements are summarised in Section 08 and in the Returns & Refund Policy.

Services and international purchases

Where we provide a service covered by the ACL, relevant service guarantees also apply, including due care and skill. For overseas purchases, other mandatory consumer laws may apply as well. The country summaries in Section 16 are a starting point for obtaining guidance, not a restriction on any applicable right.

The Returns & Refund Policy sets out the detailed process. Australian change-of-mind returns and faulty-product remedies are different. The 30-day period below is not the lifetime of a consumer guarantee or a deadline for reporting every defect.

Australian change-of-mind returns

• Return window: Contact us within 30 days of receiving the goods to request an eligible change-of-mind return and obtain the return instructions.
• Condition: The standard voluntary offer applies to unused, unopened products in their original, undamaged packaging. Check the Returns & Refund Policy and any clearly disclosed product-specific conditions before purchase. These conditions do not apply as automatic barriers to statutory faulty-product remedies.
• Return postage: The customer arranges and pays for return delivery for an eligible change-of-mind return. Please package the goods appropriately and retain evidence of postage.
• Customised and trade orders: Any different voluntary conditions for programming, custom work, special orders or wholesale supply must be clearly disclosed and applicable to the purchase. These descriptions alone do not remove consumer guarantees or another mandatory right.

Faulty, incorrect or misdescribed goods

Contact us about the problem so we can assess it and arrange the appropriate remedy. Where a fault is confirmed, we reimburse reasonable return costs already paid; this is not limited to major failures. An original box is not a requirement for a statutory remedy. A missing RMA number alone will not cause us to reject an otherwise valid consumer claim.

Damage caused by misuse or incorrect installation can affect a claim concerning that damage, but does not automatically remove rights concerning an unrelated defect or incorrect advice supplied by us. We will explain the assessment rather than apply a blanket “no returns” rule.

Approved refunds are handled under the Returns & Refund Policy and the commitment given for your purchase, normally using the original payment method unless another lawful arrangement is agreed. We will confirm processing and help trace a missing refund. Payment-provider clearing time is separate. For overseas change-of-mind requests, check the destination-specific offer and any mandatory local cancellation rights; the Australian return offer does not define every overseas return arrangement.

Eligible AUTOMATE TPMS sensors are offered with lifetime manufacturing-defect cover on the terms applicable to the product and purchase. The full Lifetime Warranty explains eligibility, the meaning and extent of that cover, exclusions and the claim process. This summary does not automatically give every diagnostic tool, third-party product or kit component the same warranty.

Manufacturing-defect cover

• Confirmed defects in materials or workmanship within the applicable warranty coverage.
• An electronic or functional failure attributable to a covered defect, rather than simply assuming that any warning light proves a sensor fault.
• A covered communication defect after the sensor application, programming, installation and required vehicle registration have been checked.

Circumstances considered in an assessment

• Physical damage caused during tyre work or another external event is different from an underlying product defect.
• Ordinary wear and expected battery depletion are different from premature failure or inadequate durability. Product-specific battery information applies; no single battery service life is promised for every product by this notice.
• We consider whether an incorrect installation, incompatible use, operating condition, modification or attempted repair caused the problem. Use of a third-party tool or installer alone is not an automatic reason to refuse an unrelated statutory claim.
• Chemical exposure, corrosion or other environmental damage is assessed against the product’s specifications and the circumstances. Normal use does not by itself remove rights.

For DIY kits, check the coverage applicable to each component. We will not use a later revision of this page to reduce a lifetime sensor promise or another warranty made when you purchased. Please contact us when a kit listing and the warranty page appear inconsistent so we can clarify the applicable promise.

Payment options and relevant conditions are shown at checkout. Please also read our Payment Security Policy. Available methods can depend on the order, location and payment provider; a logo or list elsewhere on the site should not be treated as confirmation that every method is available for every transaction.

• Payment entry: Enter payment details only through the checkout or a payment method confirmed for your order. Do not send full card details, security codes, passwords or banking authentication codes to us by ordinary email, contact form or chat.
• Third-party providers: Card and other electronic payments may involve external processors. Their own security controls and terms apply to their services. This page is not a PCI DSS certification or a technical audit of every payment integration.
• Secure connection: Check that you are using the correct mytpms.com.au address and an HTTPS connection before entering personal information. Encryption does not, by itself, prove that an unexpected payment request is genuine.
• Bank transfer or an invoice: Use only details shown through a verified checkout or invoice arrangement. Independently contact us on the number published here if someone asks you to use changed payment details or an unfamiliar link.

Report an unexpected charge or suspected impersonation promptly to your bank or payment provider and to [email protected]. Include an order or transaction reference where available, but not full payment credentials. We will investigate our records and assist with the relevant dispute process; contacting us does not require you to delay a bank fraud report or miss a payment-dispute deadline.

Original website text, images, guides, videos and design elements created for MyTPMS Australia may be protected by copyright. Manufacturer documentation, applications, third-party images and other licensed materials remain subject to their respective owners’ rights and licence terms. We do not claim ownership of every item linked from our downloads pages or of third-party software source code.

Using our information

• You may read and link to our public product and support pages. Links should identify the correct source and should not imply an endorsement or partnership.
• You may download or print our own published operating information for its intended customer or workshop use, subject to any product-specific or third-party licence terms attached to it.
• Uses permitted by copyright law, including applicable exceptions, remain available. Attribution does not by itself authorise every reproduction, and we cannot grant rights in material owned by another party.

Uses requiring permission or a separate licence

• Republishing or commercially redistributing protected original material where permission is required.
• Using our branding in a way that misleads others about the origin of goods, sponsorship or business affiliation.
• Bypassing access controls or undertaking unauthorised bulk extraction that infringes protected rights or interferes with the website.
• Commercial reuse, derivative works or training-dataset inclusion of protected content where a licence or permission is required by law.

This notice does not prohibit ordinary search-engine indexing of our public pages or authorised product-feed processing. It does not change any technical crawling permissions. Contact [email protected] for a specific content-use request; no registration status for a trade mark is asserted merely by calling a name our brand.

Third-party brands and product descriptions

Vehicle names such as Toyota, Subaru, Nissan, LDV/MAXUS, BYD, Isuzu, Chery, Great Wall, INEOS, Audi, BMW and Mercedes-Benz identify vehicles or fitment where relevant. Autel, Hamaton and other product brands identify the actual branded products being described. Rights in third-party names and marks remain with their owners.

References to another brand do not, by themselves, claim that MyTPMS Australia is its appointed distributor, authorised dealer or partner. A claimed manufacturer appointment requires supporting evidence. An aftermarket compatible part must not be presented as a genuine vehicle-manufacturer part merely because an OE reference appears in the listing.

To report a possible rights infringement, send the relevant page link, the material concerned and a description of your rights to [email protected]. We will review the report and respond appropriately.

We handle personal information for the purposes described in our Privacy Policy, including responding to enquiries, assessing vehicle requirements, processing orders, arranging delivery, providing support and meeting applicable obligations. Relevant information may include contact and delivery details, order and payment references, and vehicle details you provide. Please do not send information that is unnecessary for the enquiry.

We take reasonable steps to protect personal information. The Privacy Act 1988 (Cth), Australian Privacy Principles and overseas privacy requirements apply where the relevant legal tests are met. This notice does not claim that registration of an ABN alone establishes coverage by every privacy law, or that a published policy proves every technical control has been audited.

• Marketing: We do not sell, rent or trade your personal information for another business’s own marketing. Promotional messages are handled under the permissions and rules applicable to them, and you may use the unsubscribe mechanism or contact us about your preference.
• Service providers: Information may be shared with providers needed for orders, payments, shipping, communications and website services, as described in the Privacy Policy. Such sharing must be appropriately limited and safeguarded. Ask us about a provider or overseas disclosure when you need more information.
• Requests: You can contact [email protected] to request access, correction or deletion, or to raise a privacy concern. We may need proportionate identity verification. Deletion is subject to applicable rights, lawful record-keeping duties and legitimate retention needs; it is not an unconditional promise to erase every record immediately.
• Overseas rights: Rights under GDPR, UK GDPR or another regime are assessed where that law applies to the activity. The fact that a person lives overseas does not establish every obligation without considering the relevant circumstances.

Cookies and consent

Our Cookie Policy explains cookies and similar technologies. Continued browsing is not treated as blanket consent to all tracking or personal-information uses. Where consent is legally required, an appropriate choice must be obtained before the relevant technology or processing is used. You may use the controls provided, browser settings or contact us about your preferences. This notice does not itself install a consent mechanism or change existing tracking behaviour.

Liability is assessed under the applicable law, the purchase arrangements and the facts of the claim. We do not impose an automatic cap equal to the purchase price on every claim, or exclude every loss merely by calling it indirect or consequential. Where a failure gives rise to a right to compensation for reasonably foreseeable loss, we will assess that claim on its merits.

Assessing a reported loss or problem

• Information supporting the claim: Explain what happened, the product and vehicle involved, the remedy sought and any associated expense. Retain records reasonably available to support the claim.
• Installation and use: Damage actually caused by misuse, an unrelated third-party installation error or operation outside the product’s specifications may affect responsibility for that damage. It does not automatically remove rights for a separate defect or our own incorrect advice.
• Published information: General guides cannot address every vehicle configuration, but that does not excuse inaccurate advertising or a suitability recommendation that forms part of the sale.
• Delivery and external events: A carrier disruption or customs issue may affect the practical resolution and timing. We will investigate our responsibilities rather than assume that every event outside our immediate control removes your remedy.

Use of technical guidance

Use the guide and equipment instructions that apply to your vehicle and product. Seek suitably qualified assistance when the task requires specialist skills or equipment. TPMS guides are not a substitute for tyre-pressure checks, correct installation or investigation of a vehicle fault. Please report inaccurate instructions to [email protected] so we can investigate and correct them.

Any separately agreed business-to-business allocation of risk remains subject to applicable consumer guarantees and unfair-contract-term protections. This summary is not a statement that wholesale buyers have no legal remedies.

Our public channels include YouTube, Instagram and Facebook. We also link to product documentation, regulatory information and other resources relevant to our customers.

External websites and social platforms have their own operating, privacy and accessibility arrangements. We do not control every feature, advertisement or third-party statement on them. Review the destination and its terms before supplying personal information or making a payment.

A reference link does not, by itself, establish a commercial partnership, endorsement or authorised-distributor relationship. However, linking to a platform does not excuse misleading statements we publish on our own business channels or remove our responsibilities for a sale. Contact us about a broken link, suspected impersonation or inaccurate information connected with our business.

We encourage you to contact us directly so we can investigate a complaint and discuss a fair resolution. Include your order reference, a clear explanation, relevant supporting information and the outcome you seek. You do not have to give up a statutory remedy, independent advice or a payment-provider deadline to use our complaints process.

Raising and escalating a concern

• Contact our team: Email [email protected] or call 1300 818 030 during customer-support hours. We will acknowledge the complaint, identify any information needed and explain the next steps. The detailed complaints process provides response and update timeframes; this summary does not create a separate conflicting timetable.
• Management review: You may ask for a management review when an outcome has not resolved the concern. We will consider the reasons, explain the review outcome and advise when additional investigation is needed.
• Independent assistance: You may approach a suitable consumer agency, adviser, payment provider, tribunal or court. Completion of every internal stage is not a mandatory precondition in this notice. The receiving body’s eligibility, time limits and procedures still apply.

Australian external bodies

Consumer Affairs Victoria offers consumer information and may assist with eligible disputes. VCAT can determine matters within its jurisdiction; check its current case requirements and fees. The ACCC accepts reports to inform enforcement but does not resolve individual refund disputes or act as a private mediator.

Governing law and overseas rights

The intended governing law for our purchasing arrangements is that of Victoria and the Commonwealth of Australia, subject to applicable mandatory law. Victorian courts are not described as the only possible forum. Nothing here prevents a customer using a court, tribunal or other avenue available under a mandatory law, including an applicable overseas consumer law.

For overseas customers, we can correspond by email about the claim and practical arrangements. We do not claim membership of an unspecified international dispute-resolution scheme or guarantee that every agency can accept a cross-border case. Seek local independent advice where needed and preserve any filing or payment-dispute deadline. Earlier specific response commitments for your matter are not withdrawn by this summary.

International customers may have mandatory rights in addition to our voluntary Australian policies. Which rules and remedies apply depends on the transaction and relevant law. These six reference cards are examples and routes to official guidance, not a claim that every listed law automatically applies to every order or that we have been certified by these organisations.

Customers in other destinations may also have rights. Please contact [email protected] about your purchase and consult an appropriate local consumer authority or adviser for advice about legal entitlements. The ability of a particular body to accept or enforce a cross-border complaint must be checked; a link is not a promise of jurisdiction or a particular outcome.

We aim to make our website and product information usable by customers with different access needs. Our stated technical target is WCAG 2.1 Level AA; newer WCAG 2.2 guidance can inform improvements. This is an accessibility target, not a declaration that every page, plugin, payment step or third-party service has passed a complete audit.

Contact [email protected] or 1300 818 030 when you encounter a barrier or need an alternative format for product information. Tell us which page or task is affected and the form of assistance that works for you. We will discuss a practical way to help and address reported barriers. Accessibility guidance does not replace obligations under applicable disability-discrimination law.

We may revise this notice to keep business information and explanatory material current. The revision date identifies this version; a revised website notice applies prospectively from publication, subject to the terms of an existing agreement and applicable law.

Changes do not retrospectively remove a product promise, agreed discount, warranty or remedy associated with an earlier purchase. We will not rely on continued browsing alone as consent to a material change to an existing contract or to a new use of personal information. Where a change requires notice or agreement, the appropriate process must be followed.

Where a material update concerns existing customers, we will take reasonable steps to bring it to their attention through an appropriate notice or direct communication. Please retain the purchase records and terms provided with your order, and contact us if this page differs from a promise you previously received.

Read the relevant policy for the complete arrangements applying to your purchase or enquiry. This Legal Notice summarises those arrangements without making every information page a separate contract. Any inconsistency should be raised with us; applicable mandatory rights and promises already made for an order remain protected.