MyTPMS Automate Sensors Accessibility Statement

MyTPMS Australia (ABN: 53 807 701 500), trading as MyTPMS Automate Sensors, is firmly committed to making our website — mytpms.com.au — accessible to every person who visits it, regardless of their ability or the assistive technology they use to browse the web. Tyre Pressure Monitoring Systems are safety-critical automotive components, and we believe that every vehicle owner, every mechanic, every automotive professional, and every DIY enthusiast deserves equal, barrier-free access to the product information, compatibility tools, and purchasing functionality available on our website.

Our customer base spans everyday drivers managing tyre safety at home, professional automotive technicians, fleet managers, vehicle dealerships, wholesale buyers, and international purchasers across dozens of countries. Many of our customers rely on screen readers, keyboard navigation, voice control software, magnification tools, or other assistive technologies. We take our responsibility to those customers seriously and are continuously investing in improvements to make our digital storefront as accessible as possible.

This Accessibility Statement documents our current conformance position, the specific features and tools we have implemented, the areas where we are still working towards full conformance, and the ways in which any customer can contact us to request accessible alternatives, report a barrier, or seek personal assistance with any aspect of our website or purchasing process.

This Accessibility Statement applies to the entire publicly accessible domain located at https://mytpms.com.au/ and all pages, subpages, and functional areas published under that domain that are operated directly by MyTPMS Australia. This includes, but is not limited to, the following areas of our website:

• Home Page: Our main landing page featuring featured products, promotional banners, trust indicators, and navigation menus.
• Product Shop & Category Pages: All product listing pages covering our TPMS sensor ranges, including Automate OE-quality sensors, OE replacement sensors, Autel TPMS sensors, Hamaton U-Pro sensors, wholesale sensors, and DIY TPMS kits for specific vehicle makes.
• Individual Product Pages: Each product detail page containing product descriptions, technical specifications, pricing, vehicle compatibility data, installation notes, and the add-to-cart functionality.
• Diagnostic Tools Pages: Pages covering our TPMS diagnostic and programming tools, including the Automate A01 and A02 TPMS service tools, and sensor cloning/programming tools.
• TPMS Relearn Guides: Vehicle-specific relearn procedure pages covering European, Japanese, North American, Korean, Australian, and Chinese vehicle makes.
• How-To Video Library: Our library of instructional videos demonstrating TPMS sensor replacement, programming, and relearn procedures.
• Sensor Comparison Tool: Our product comparison page enabling customers to compare TPMS sensor specifications side by side.
• Shopping Cart & Checkout: The full WooCommerce checkout process, including cart review, customer details entry, shipping method selection, coupon/discount code application, and payment.
• My Account Area: The customer account portal for managing orders, saved addresses, and account details.
• Wholesale Registration Form: The trade and wholesale application form available at https://mytpms.com.au/wholesale-registration-form/.
• Policy & Legal Pages: All policy pages including Terms and Conditions, Privacy Policy, Returns and Refund Policy, Shipping Policy, Cookie Policy, Payment Security Policy, Disclaimer, Lifetime Warranty, and this Accessibility Statement.
• About Us & Contact Us Pages: Our company information pages, contact form, Google Maps embed, and direct contact channel listings.

Our accessibility work is guided by a combination of internationally recognised technical standards and specific legal obligations applicable to our business as a registered Australian company that sells and ships products to customers worldwide. Below is a clear explanation of the standards and laws that inform our accessibility commitments.

The Web Content Accessibility Guidelines (WCAG) 2.1, published by the World Wide Web Consortium (W3C) under its Web Accessibility Initiative (WAI), is the internationally adopted technical benchmark for web accessibility. WCAG 2.1 is organised into three conformance levels: Level A (minimum), Level AA (standard), and Level AAA (enhanced). Our target is WCAG 2.1 Level AA, which is the level referenced in Australian Government digital accessibility requirements, the European Union's EN 301 549 standard, and most international accessibility legislation. WCAG 2.1 Level AA requires that our website content is Perceivable, Operable, Understandable, and Robust — these are the four foundational principles of the guidelines, commonly referred to as POUR.

• Disability Discrimination Act 1992 (Cth) — DDA: The primary Australian Commonwealth law that makes it unlawful to discriminate against a person on the grounds of disability. The Australian Human Rights Commission (AHRC) has published advisory guidance confirming that the DDA applies to websites, online services, and digital content. Failure to make a website reasonably accessible to people with disabilities may constitute unlawful discrimination under the DDA.
• Australian Human Rights Commission Act 1986 (Cth): Establishes the AHRC, which handles accessibility-related discrimination complaints. The AHRC may accept a complaint against an organisation whose website creates access barriers for people with disability without reasonable justification.
• Web Accessibility National Transition Strategy (NTS): Published by the Australian Government, the NTS references WCAG 2.0 and its successor WCAG 2.1 as the benchmark for government and industry digital accessibility. While the NTS is directed primarily at government agencies, it reflects the expected standard of conformance across Australian digital services and is referenced in AHRC guidance.
• Digital Transformation Agency (DTA) Digital Service Standard: The Australian Government's Digital Service Standard requires compliance with WCAG 2.1 AA for government digital services. As a significant national e-commerce business, we adopt this standard as our voluntary commercial benchmark.

We believe in complete transparency regarding our current accessibility position. mytpms.com.au is built on WordPress with the WooCommerce e-commerce plugin. Our website partially conforms to WCAG 2.1 Level AA. This means that some parts of our website fully meet Level AA requirements, while other parts — particularly areas controlled by third-party plugins and integrations — do not yet fully conform. We are actively addressing non-conforming areas in priority order and have a documented improvement programme in place.

The following accessibility features have been deliberately implemented across mytpms.com.au. We document these features so that customers using assistive technologies can understand what support is built into our website today.

Our website uses semantic HTML5 elements throughout its page templates, including <header>, <nav>, <main>, <article>, <section>, <aside>, and <footer>. Proper use of heading hierarchy (H1–H6) is maintained across all page types so that screen reader users can navigate quickly through heading levels to locate information. Product pages include H1 headings for product names, with H2 and H3 subheadings for specifications, compatibility data, and related content.

ARIA (Accessible Rich Internet Applications) landmark roles have been applied to all major page regions. Navigation menus are marked with role="navigation" and descriptive aria-label attributes to distinguish between the primary product navigation, breadcrumb navigation, and footer navigation. The main content area is identified with role="main", enabling screen reader users to skip directly to the page content. Promotional banners and sidebars are identified with appropriate ARIA roles to allow screen reader users to understand and skip non-essential content regions.

Our primary brand colour (#2563EB on white) meets WCAG 2.1 AA contrast requirements of 4.5:1 for normal text and 3:1 for large text. Body text is rendered in dark near-black tones against white or light-grey backgrounds, achieving contrast ratios of 7:1 or higher on core content pages. We do not rely on colour alone to convey important information — status indicators, product category labels, and alerts include icons and text descriptions in addition to any colour coding used.

We are committed to ensuring that every function available through a mouse or touch screen on mytpms.com.au is also accessible via a standard keyboard. This is fundamental for customers who cannot use a pointing device due to motor impairments, and for users of switch-access devices and other alternative input methods.

• Logical Tab Order: All interactive elements on our pages — navigation links, product buttons, form fields, dropdown filters, search bar, cart, and checkout fields — are reachable via the Tab key in a logical, left-to-right, top-to-bottom reading order. No hidden keyboard traps exist on our core pages that prevent a keyboard user from navigating away from a component.
• Visible Focus Indicators: Focus outlines are visible on all interactive elements when navigated by keyboard. Customers using keyboard navigation will see a clearly visible focus ring or highlight on buttons, links, and form fields as they Tab through a page. We have ensured that CSS overrides do not suppress the browser's default focus indicator.
• Skip Navigation Link: A "Skip to main content" link is present at the top of each page, allowing keyboard and screen reader users to bypass the main navigation menu and jump directly to the page content. This link is visually hidden by default but becomes visible and focusable when accessed by a keyboard.
• Dropdown Menu Keyboard Access: Our primary product navigation menu — covering TPMS Sensors, DIY Kits, Diagnostic Tools, and Wholesale — supports keyboard access using the Enter key to open submenus and the Escape key to close them. Arrow key navigation within dropdown menus is being progressively implemented.
• Modal Dialogs: Where popup or modal dialogs appear (such as the quick-view product panel), focus is moved into the dialog on opening and returned to the triggering element on closing. Focus is constrained within open dialogs to prevent the underlying page from being reachable. This feature is in active improvement for third-party-controlled popups.

Our website has been designed and tested to work with the most widely used screen reader and assistive technology combinations available on desktop, laptop, and mobile devices. The following table describes the assistive technology environments we actively target for compatibility. Where known issues exist, they are documented in Section 16 of this statement.

mytpms.com.au has been tested and is designed to function correctly in the following browser and operating system combinations: Google Chrome (latest, Windows and macOS), Mozilla Firefox (latest, Windows and macOS), Apple Safari (latest, macOS and iOS), and Microsoft Edge (latest, Windows). We recommend using the most recent version of your browser for the best accessibility experience, as modern browsers implement the latest ARIA support and accessibility APIs.

The visual design of mytpms.com.au has been developed with readability and visual accessibility as primary considerations. Our design does not depend on colour alone to communicate important information, and the colour palette used across the website has been selected with colour contrast requirements as a foundational constraint.

• 200% Text Resizing: All text content on our website can be resized up to 200% using the browser's built-in text zoom function without loss of content or functionality. Our responsive layout ensures that text reflows correctly at increased sizes rather than overflowing into adjacent elements or being cut off.
• Relative Font Units: Font sizes are defined using relative CSS units (rem and em) rather than fixed pixel values, meaning that browser-level font size preferences set by the user are respected throughout the site.
• Text Spacing: Our layouts accommodate increased text spacing — including increased letter spacing, line height, and word spacing — without loss of content or functionality, in accordance with WCAG 2.1 Success Criterion 1.4.12 (Text Spacing).
• No Text in Images: All essential text on our website, including product names, prices, specifications, and navigation labels, is rendered as actual HTML text rather than being embedded within images. This ensures full compatibility with screen readers, translation tools, and browser zoom functions.

Our website uses subtle scroll-triggered animations and hover transitions on interactive elements. These animations are designed to be smooth and non-disruptive. We respect the operating system-level "Reduce Motion" preference: customers who have enabled reduced-motion settings in their operating system's accessibility controls will experience reduced or eliminated animation effects on our website, in accordance with the CSS prefers-reduced-motion media query.

Our website contains a large quantity of product images, installation diagrams, vehicle compatibility charts, and technical illustrations relevant to TPMS sensors and automotive diagnostic tools. Providing meaningful text alternatives for this visual content is a significant and ongoing part of our accessibility work.

Every product listed on mytpms.com.au — from individual TPMS sensors such as our Automate OE-quality sensors and Autel TPMS products, through to diagnostic tools including the A01 and A02 TPMS service tools and DIY kits — should have a descriptive alt attribute on all associated product images. This alt text describes the product shown in the image, including the sensor type, brand, and relevant distinguishing features. We are in the process of auditing all product images to ensure every alt attribute is present, accurate, and meaningful (not generic "product image" placeholders).

Our product pages include installation diagrams, valve stem illustrations, and sensor housing images that are used to guide customers through the TPMS sensor replacement and programming process. For complex diagrams where the visual content contains information essential to understanding the product or procedure, we provide extended alt text descriptions and, where appropriate, a text-based explanation in the accompanying page content. Where a diagram or technical illustration is purely decorative (for example, a background design element), it is marked with an empty alt="" attribute so screen readers can correctly identify it as decorative and skip it.

Our website uses the Tabler Icons icon font library for all interface icons — including navigation icons, trust badge icons, button icons, and section header icons. All meaningful icons include aria-label attributes or accompanying visible text to ensure they convey their intended meaning to screen reader users. Decorative icons are marked with aria-hidden="true" to prevent screen readers from announcing them as extraneous content.

A significant proportion of the content on mytpms.com.au is highly technical in nature. Vehicle compatibility tables, sensor programming frequency specifications, OBD protocol compatibility data, and diagnostic tool feature matrices all present specific accessibility challenges. This section explains how we handle that content to ensure it is accessible to all users.

Our vehicle compatibility data — covering makes such as Toyota, Subaru, Nissan, BMW, Mercedes-Benz, LDV, BYD, Isuzu, Hyundai, Kia, and many others — is presented in structured HTML data tables wherever possible. Accessibility features of our compatibility tables include:

• Table Headers: All data tables use proper <th> elements with scope="col" and scope="row" attributes to identify column headers (Vehicle Make/Model, Year Range, Sensor Part Number, Protocol) and row headers, ensuring screen readers can announce the correct header context for each data cell.
• Table Captions: Where compatibility tables contain data for multiple vehicle categories, a <caption> element is used to provide a brief description of the table's purpose so screen reader users understand the context before entering the table.
• Mobile Responsiveness: Our product tables are designed to be responsive, with horizontal scrolling available on narrow viewports and reduced-column displays for mobile devices, ensuring that customers on smartphones — including those using mobile screen readers such as VoiceOver on iOS or TalkBack on Android — can navigate compatibility data effectively.

All product descriptions are written as structured, plain-language text content. Technical specifications — including sensor operating frequency (typically 315MHz or 433MHz), battery life, temperature range, and communication protocol — are presented in clean, readable format. We do not rely exclusively on spec sheets embedded as images; all essential specifications are available as HTML text content that can be read by screen readers and copied by users who require the information in another format.

Our product search bar and category filter functions are designed to be operable by keyboard. Search results are announced to screen readers using ARIA live regions, so assistive technology users receive feedback when results are updated without needing to navigate away from the current focus position. Customers who experience difficulty using the product search can alternatively contact our team for personal product recommendations and compatibility advice.

The ability to complete a purchase independently — without requiring assistance from another person — is a fundamental accessibility right for customers with disabilities. Our WooCommerce checkout process is designed to be fully usable by customers with a wide range of disabilities, and we are actively working to address any remaining barriers in the purchasing flow.

All form fields across our website — including the checkout form (first name, last name, email, phone, address, suburb, state, postcode, country), the contact form, the wholesale registration form, the account registration form, and the login form — use explicit, programmatic <label> elements associated with their corresponding <input> fields via matching for and id attributes. This ensures that screen readers announce the correct label when a user focuses on each field, preventing confusion about which information is required.

• Clear Error Messages: When a required field is left empty or incorrectly completed during checkout or form submission, our error messages identify the specific field that contains the error and describe the nature of the problem in plain language (for example, "Please enter a valid Australian postcode" rather than a generic "Input error"). Errors are displayed adjacent to the relevant field in addition to being announced via ARIA alert roles.
• Error Prevention: For irreversible actions — specifically, the submission of an order and payment — customers are presented with an order review page that displays all order details, including product names, quantities, shipping address, and total cost, before final submission. This supports customers who may need additional time to review or who are using assistive technology to navigate complex forms.
• Autocomplete Attributes: Our checkout form fields use the HTML autocomplete attribute with appropriate values (such as given-name, family-name, email, tel, street-address, postal-code, and country-name), allowing customers who use browser-based autofill or assistive technology autofill features to populate their details quickly and accurately.

Payment processing on mytpms.com.au is handled by our integrated payment gateway partners. While we have no direct control over the accessibility of payment provider iframes and hosted payment fields, we have selected payment partners who commit to WCAG 2.1 Level AA compliance within their payment components. If you experience accessibility barriers at the payment stage of checkout, please contact us on +61 1300 818 030 and we can discuss alternative payment arrangements, including direct bank transfer or over-the-phone order placement.

Our How-To Video Library at mytpms.com.au/how_to_videos/ and our TPMS Relearn Guide pages contain instructional video content demonstrating TPMS sensor replacement, sensor programming using our diagnostic tools, sensor cloning procedures, and vehicle-specific relearn processes. These videos are an important resource for our customers, and we recognise the accessibility challenges they currently present.

Our video content is published on the MyTPMS Australia YouTube channel (youtube.com/@mytpms7938) and embedded on our website via YouTube's embed player. YouTube automatically generates closed captions for all videos. We acknowledge that auto-generated captions do not always accurately capture technical automotive terminology such as specific TPMS protocols, vehicle model names, and sensor part numbers. We are in the process of reviewing and manually correcting captions for our highest-traffic instructional videos as a priority accessibility task. Customers who require an accurate text transcript of any video can contact us and we will provide a written step-by-step version of the procedure.

Each of our vehicle-specific TPMS relearn guide pages provides the full step-by-step relearn procedure as written text content alongside any embedded video. This means that customers who cannot access video content — whether due to a hearing impairment, a visual impairment, a slow internet connection, or personal preference — can access the complete procedural information through the text-based guide. Written relearn procedures are available for all covered vehicle makes including European, Japanese, North American, Korean, and Chinese manufacturers listed on our website.

Videos embedded via the YouTube player on our website are controlled using YouTube's built-in keyboard-accessible player controls. Users can play, pause, adjust volume, enable captions, and enter full-screen mode using standard keyboard shortcuts and screen reader-compatible controls. The YouTube embed player complies with YouTube's own accessibility commitment to WCAG 2.1 Level AA.

A significant portion of our customers browse and shop on mobile devices, including smartphone users who rely on mobile screen readers such as Apple VoiceOver on iOS and Google TalkBack on Android. Our website is built with a fully responsive design that adapts to all screen sizes, from large desktop monitors to small-screen smartphones, ensuring that product browsing, vehicle compatibility checking, and checkout are accessible across all devices.

All interactive elements — buttons, navigation links, product add-to-cart controls, filter checkboxes, and form fields — are designed to meet minimum touch target size requirements. Primary action buttons such as "Add to Cart", "Proceed to Checkout", and "Buy Now" have touch targets of at least 44 x 44 CSS pixels, meeting the WCAG 2.1 Success Criterion 2.5.5 (Target Size) for pointer accessibility. Adequate spacing between interactive elements prevents accidental activation of adjacent controls on touchscreen devices.

• No Horizontal Scroll at Standard Size: At the standard 320px minimum viewport width referenced in WCAG 2.1, our content reflows and remains usable without requiring horizontal scrolling, with the exception of large data tables which include a scrollable container with appropriate visual indication.
• Orientation Support: Our website does not restrict display to a single orientation (portrait or landscape). Customers who have locked their device to a specific orientation — as some motor-impaired users do to support assistive mounting — can access and use our website effectively in both portrait and landscape modes.
• No Fixed Viewport Scaling Prevention: Our website does not use user-scalable=no or maximum-scale=1 in the viewport meta tag. Customers who rely on pinch-to-zoom or browser zoom on their mobile device to increase text and element size can do so freely on our website.

MyTPMS Automate Sensors provides customers with access to product operating manuals, programming guides, software download files, and technical documentation. These materials support our customers in correctly installing, programming, and using our TPMS sensors and diagnostic tools. The accessibility of downloadable documents is an area we are actively improving.

Our Automate TPMS Master Kit Operating Manual, accessible via mytpms.com.au/automate-tpms-master-kit-manual/, contains step-by-step instructions for programming and installing TPMS sensors. Where manuals are provided as PDF documents, we are working to ensure that new PDF documents are created as accessible, tagged PDFs with proper reading order, image descriptions, and selectable text. Older PDFs in our library are being progressively updated to meet accessibility standards.

Software and application downloads available on our Downloads page (mytpms.com.au/downloads/) include firmware update files and companion applications for our diagnostic tools. All downloadable files are clearly labelled with descriptive file names, file type indicators, and version information. Download buttons and links use descriptive link text that clearly conveys the purpose and destination of the download rather than generic labels such as "click here."

Any product manual, installation guide, compatibility list, or technical document available on our website can be provided in an alternative accessible format upon request. We can provide document content as plain text, as a formatted Microsoft Word document, or as a large-print version. If you require product documentation in an alternative format, please contact us at sales@mytpms.com.au with details of the document you require and your preferred format.

mytpms.com.au integrates a number of third-party tools and services that enhance the shopping experience for our customers. These integrations are operated by independent companies and their accessibility is governed by those companies' own accessibility standards and policies. We are transparent about which third-party tools are in use and their current accessibility standing.

Our online store is powered by WooCommerce, the WordPress-native e-commerce plugin developed by Automattic. WooCommerce is actively maintained with accessibility improvements across each release. The core WooCommerce checkout, cart, account, and product functionality is designed to meet WCAG 2.1 AA, though specific themes and custom code can affect accessibility. We have taken steps to ensure that our WooCommerce implementation does not introduce unnecessary accessibility barriers in core purchasing flows.

Payment processing integrations on our website embed third-party payment fields within the checkout page. These payment field components are controlled entirely by our payment provider and hosted within their infrastructure. We have selected payment providers that publicly commit to WCAG 2.1 AA compliance within their payment interfaces. If you experience barriers within the payment component specifically, please call us on +61 1300 818 030 for alternative payment arrangements.

Our website features a live chat support widget. We acknowledge that live chat widgets can present accessibility barriers for screen reader users, including focus management issues when the chat window opens and difficulty navigating chat message threads. We are reviewing our live chat provider's accessibility features and have raised the matter directly with the provider. Until full accessibility of the live chat widget is confirmed, customers who require real-time support are encouraged to use our phone line (+61 1300 818 030) or email (sales@mytpms.com.au), both of which are fully accessible communication channels.

We offer WhatsApp chat support as an additional contact channel. The WhatsApp chat link on our website opens the WhatsApp application or web interface, which has its own accessibility features managed by Meta (WhatsApp's parent company). The WhatsApp mobile app includes screen reader support on both iOS and Android. The WhatsApp web interface is designed to work with desktop screen readers. Customers who prefer to initiate support via WhatsApp can access the chat link directly from our website or from the URL https://mytpms.com.au/contact-us/.

Our Contact Us and About Us pages include an embedded Google Maps frame showing the location of our business premises at Factory 5–6, 44–50 Westall Rd, Springvale, Victoria 3171. The Google Maps embed is provided as supplementary information. Customers who cannot access the embedded map can find our address as plain HTML text on the same page and can use any accessible mapping application of their choice (Google Maps, Apple Maps, or others) to locate our premises.

In the interest of full transparency, the following table documents the specific accessibility limitations we have identified on mytpms.com.au as of the date of this statement. We believe it is better to disclose known limitations openly alongside our remediation plans than to claim conformance we have not yet achieved. Each item lists the affected area, the nature of the barrier, the WCAG success criterion it relates to, and our planned resolution timeline.

We understand that no website — regardless of how thoroughly it is built for accessibility — will be perfectly accessible for every single visitor using every possible assistive technology and browser combination. For this reason, we have a committed and trained team available to provide personalised assistance to any customer who encounters a barrier on our website or who simply prefers human assistance when making their TPMS sensor purchase.

• Vehicle Compatibility Advice: Our team can verbally check and confirm whether a specific TPMS sensor from our range is compatible with your vehicle's make, model, year, and regional specification — without you needing to navigate our compatibility tables on the website.
• Product Information: We can read out, email, or provide in an accessible document format all product specifications, pricing, warranty terms, and installation instructions for any TPMS sensor, diagnostic tool, or DIY kit in our range.
• Order Placement Assistance: We can take your complete order over the phone or by email, process payment via a secure payment link or invoice, and arrange delivery to your nominated address — without you needing to use the website checkout.
• Alternative Format Documents: We can provide any product manual, installation guide, relearn procedure, or technical specification document in plain text, large-print, or formatted Word document format on request.
• Order Tracking Assistance: We can provide order status updates, tracking information, and delivery confirmations verbally or via email for customers who are unable to access the My Account section of our website.
• Returns & Refunds Assistance: We can manage the entire returns and refund process — including initiating a return, arranging collection, and processing a refund — without requiring the customer to navigate the website.

Accessibility is not a one-time task — it is an ongoing commitment that requires regular testing, systematic monitoring, and a structured programme of improvement. This section documents how we test our website for accessibility and our planned roadmap for improvement.

• Automated Scanning: We use automated accessibility scanning tools to run regular checks across our most frequently visited pages. Automated tools can efficiently identify a broad range of WCAG violations including missing alt text, low contrast, missing form labels, invalid ARIA attributes, and improper heading structure. We run automated scans following any significant website update or new product category launch.
• Manual Screen Reader Testing: Automated tools alone cannot detect all accessibility issues. We supplement automated testing with manual review using NVDA with Firefox on Windows and VoiceOver with Safari on macOS. Manual testing focuses specifically on task-based flows: searching for a sensor by vehicle, reading a compatibility table, completing the checkout, and navigating between product pages.
• Keyboard-Only Navigation Testing: We conduct regular keyboard-only navigation tests on all primary page templates and task flows to verify that no keyboard traps exist, that focus indicators remain visible throughout, and that all interactive elements are reachable and operable via keyboard alone.
• Mobile Accessibility Testing: We test on iOS with VoiceOver and on Android with TalkBack, focusing on the product browsing and checkout flows, which are the most-used mobile tasks on our website.

As a registered Australian business (ABN: 53 807 701 500), MyTPMS Australia operates under the specific legal framework governing web accessibility and disability discrimination in Australia. This section provides a detailed explanation of the Australian laws, government standards, and regulatory bodies that directly inform our accessibility obligations.

The Disability Discrimination Act 1992 (Cth) — commonly referred to as the DDA — is the primary Commonwealth legislation that makes it unlawful to discriminate against a person on the basis of disability in a range of areas, including the provision of goods and services. The Australian Human Rights Commission has issued advisory notes confirming that the DDA applies to the provision of information and services via the internet and, by extension, to commercial websites and e-commerce platforms. Failure by an online business to make its website reasonably accessible to people with disability — where doing so would not impose unjustifiable hardship — may constitute disability discrimination under the DDA.

The DDA applies to MyTPMS Australia's website because we supply goods (TPMS sensors, diagnostic tools, and accessories) and services (online ordering, technical advice, and customer support) to the Australian public. We take our DDA obligations seriously and treat WCAG 2.1 Level AA conformance as the appropriate technical standard for meeting those obligations.

The Australian Human Rights Commission (AHRC) is the independent statutory body responsible for administering and enforcing the DDA. Any person who believes they have been discriminated against by an Australian business on the basis of disability — including through inaccessible digital services — may lodge a complaint directly with the AHRC. The AHRC can investigate complaints and, where appropriate, conciliate between the parties. If conciliation is unsuccessful, matters may be referred to the Federal Court or Federal Circuit and Family Court of Australia.

MyTPMS Australia is committed to resolving any accessibility barrier or complaint raised by a customer directly and swiftly. We believe direct resolution is faster and more effective for all parties than formal AHRC complaint procedures. However, we fully support and will cooperate with any customer who chooses to raise an AHRC complaint, and we will not take any adverse action against a customer for doing so.

• Web Accessibility National Transition Strategy (NTS): Developed by the Australian Government in 2010, the NTS established WCAG 2.0 (and by extension its successor WCAG 2.1) as the accepted standard for web accessibility conformance in Australia. While the NTS applies directly to government websites, it sets the benchmark that the AHRC references when assessing the adequacy of an organisation's accessibility measures under the DDA.
• Digital Transformation Agency (DTA) Digital Service Standard: The Australian Government's Digital Service Standard (Criterion 9: Make it accessible) requires that services are accessible to all users including those with disability, explicitly referencing WCAG 2.1 Level AA. As a commercial entity we adopt this as a voluntary but meaningful standard benchmark.
• Australian Privacy Act 1988 (Cth): While not a direct accessibility law, the Privacy Act governs how personal information is collected and handled on our website, including through any accessibility feedback or contact channels. Personal information collected through accessibility contact forms or emails is handled in accordance with our Privacy Policy and the 13 Australian Privacy Principles.

MyTPMS Australia ships TPMS sensors and diagnostic tools to customers worldwide. Customers in different countries may have specific legal rights relating to accessible digital services under their own national or regional legislation. The following provides a country-by-country overview of relevant international accessibility laws and how they interact with our website obligations.

As the primary legal framework governing our business and our website is Australian law, our core accessibility obligations arise under the Disability Discrimination Act 1992 (Cth). However, as we actively sell to and ship products to customers in the United States, United Kingdom, European Union, Canada, New Zealand, Singapore, and other jurisdictions, we are aware that our website may also need to meet accessibility requirements under those countries' laws for transactions with their residents.

Our WCAG 2.1 Level AA target is the appropriate conformance level to satisfy the accessibility requirements of all the jurisdictions listed above, as WCAG 2.1 AA is explicitly referenced or adopted in each of these countries' primary digital accessibility standards and legislation. We therefore treat WCAG 2.1 AA compliance not only as an Australian legal obligation but also as the correct benchmark for our obligations to international customers.

We actively welcome feedback about the accessibility of mytpms.com.au. Your direct experience using our website — particularly if you encounter a barrier that prevents you from accessing product information or completing a purchase — is one of the most valuable inputs to our accessibility improvement programme. We take every accessibility report seriously, investigate each one, and use them directly to prioritise our remediation work.

If you encounter an accessibility barrier on our website — whether a specific page that is unreadable by your screen reader, a form you cannot navigate by keyboard, a product image with no alt text, a video with inaccurate captions, or any other issue — please contact us using any of the following channels:

• Email (preferred for detailed reports): sales@mytpms.com.au — please include: the URL of the page where the issue occurs, a description of the barrier you encountered, the assistive technology and browser you were using, and what you were trying to do when the barrier arose.
• Phone: +61 1300 818 030 — Monday to Friday, 09:00–17:00 AEST. You can describe the accessibility issue verbally and our team will log it and initiate immediate assistance.
• Contact Form: mytpms.com.au/contact-us/ — note that if the contact form itself is inaccessible to you, please use the phone or email channels instead.

If you require any content available on our website to be provided in an alternative accessible format — including product specifications as plain text, operating manuals as accessible Word documents, compatibility tables as structured CSV data, or installation instructions in large-print format — please contact us at sales@mytpms.com.au and specify: the content you need, the format you require, and any deadline. We will provide the requested content within two business days for standard requests and will confirm directly if a longer timeframe is needed for complex document reformatting.

In the event that you raise an accessibility concern with us and are not satisfied with the response or resolution we provide, you have the right to escalate your complaint through formal external channels. We are completely transparent about this process and will always provide you with information about your options if a complaint cannot be resolved to your satisfaction through direct contact with us.

In the first instance, please raise your accessibility concern directly with our team at sales@mytpms.com.au. Please use the subject line "Accessibility Complaint" so that your email is prioritised and directed to the appropriate team member. Include a clear description of the accessibility barrier, the impact it had on your ability to use our website, and the resolution you are seeking. We will acknowledge your complaint within one business day and provide a substantive response or resolution within five business days. If a full resolution requires a software change that cannot be implemented within five business days, we will provide an interim accessible alternative and a clear timeline for the permanent fix.

If your accessibility complaint is not resolved to your satisfaction through direct contact with us, you have the right to lodge a formal complaint with the Australian Human Rights Commission (AHRC) under the Disability Discrimination Act 1992 (Cth). The AHRC provides a free, independent conciliation service. Complaints can be lodged online at humanrights.gov.au or by calling the AHRC on 1300 656 419. We will cooperate fully with any AHRC complaint process and will not take any adverse action against a customer who exercises this right.

This Accessibility Statement forms part of a comprehensive suite of policies published by MyTPMS Australia that collectively govern your rights and obligations when using our website and purchasing our products. All of the following documents should be read alongside this Accessibility Statement and are available in full at the links below: