MyTPMS Australia Brand Authenticity Statement

This statement is published by MyTPMS Australia , the registered business name operated by The Trustee for Automate TPMS Australia Trust, ABN 53 807 701 500 . It explains how we describe our own-brand products, third-party brands, genuine original-equipment products and aftermarket replacements at mytpms.com.au .

Customers should be able to identify the seller, understand which brand they are purchasing, check the stated vehicle application and find the applicable warranty and returns information before placing an order. This statement provides general information; the individual product listing identifies the actual item, quantity, condition, availability and included accessories.

This page is not a certificate of manufacturer authorisation, a blanket product-compliance certificate or a replacement for the Warranty Policy and Returns & Refund Policy . It does not remove rights or product promises that apply to an existing purchase.

MyTPMS Australia is our registered business name and customer-facing store name. The ABN holder is The Trustee for Automate TPMS Australia Trust ; the Australian Business Register records its entity type as a Discretionary Trading Trust . A registered business name is not the same as a company name, and this statement does not describe the trust as an incorporated company.

Our workshop and dispatch address is Unit 5–6, 44–50 Westall Road, Springvale VIC 3171, Australia . This is the address customers should use for business enquiries and agreed workshop arrangements. Please follow the return instructions supplied by our team before sending an item back.

Check our ABN Lookup record for the registered entity and business name. The public register’s main-business-location postcode is not a verification of this workshop’s street address. For current opening hours and contact arrangements, use our Contact page .

Availability and dispatch estimates are shown with the relevant offer and in our Shipping Policy . The presence of a product in our catalogue does not mean that every variation is always in stock or available for immediate dispatch.

Our range includes own-brand products, third-party branded products, genuine original-equipment items and aftermarket replacements, plus kits combining sensors and tools. These descriptions identify different product types; they do not establish a manufacturer endorsement or guarantee that every product has the same origin, warranty or vehicle coverage.

AUTOMATE is our own-brand range supplied by MyTPMS Australia. The range includes TPMS sensors, programming and diagnostic tools, and vehicle-specific DIY kits. Own-brand supply does not mean that a product was manufactured in Australia, made by a vehicle manufacturer or developed entirely in-house.

• Seller support: Contact MyTPMS Australia for product information, order enquiries and assessment of a problem with an AUTOMATE item purchased from us.
• Sensor warranty: Eligible AUTOMATE TPMS sensors are offered with a lifetime warranty against manufacturing defects under our published Warranty Policy . This is not an unconditional replacement promise. Check that policy for the meaning of lifetime, eligibility, coverage, exclusions and claim arrangements.
• Separate kit components: A lifetime sensor warranty does not, by itself, give a programming tool or other kit accessory lifetime cover. Read the applicable kit listing and warranty information for each component.
• Model-specific specifications: Frequency, protocol coverage, programming method, battery information and compatibility relate to the particular model. “OE-compatible” describes a replacement application, not manufacture or approval by the vehicle brand.
• Companion software: Use the app or software specified for your tool through our Application Downloads page. Publisher, licensing, device support and update terms belong to the relevant application. This statement does not claim ownership of third-party software.

Autel-branded TPMS sensors and diagnostic tools listed on mytpms.com.au are offered as genuine Autel products sourced through our trade suppliers. We describe Autel products separately from our AUTOMATE range and do not represent an AUTOMATE product as an Autel-branded item.

• Retail relationship: MyTPMS Australia supplies these products as an independent retailer. Our use of the Autel name identifies the products offered; this statement does not claim that Autel has appointed us as an authorised distributor, exclusive agent or official partner.
• Product details: Check the listed model, region, condition, included accessories and any activation or software requirements. Packaging and identifiers should be assessed for the particular model, rather than assumed to be identical across every Autel product.
• Warranty and remedies: MyTPMS Australia is your seller contact for a problem with an Autel item purchased from us. Any additional manufacturer warranty depends on the applicable product, region and warranty terms. Manufacturer coverage is not implied solely by our supply of the product, and it does not replace your rights against us under applicable consumer law.
• Brand ownership: Autel names, logos and product marks belong to their respective rights holders. MyTPMS Australia does not claim ownership of the Autel brand.

Hamaton U-Pro sensors listed on our website are offered as genuine Hamaton products sourced through our trade suppliers. They are described under the Hamaton brand, separately from AUTOMATE-branded sensors or other compatible replacement products.

• Retail relationship: MyTPMS Australia supplies these products as an independent retailer. This statement does not claim an appointment as Hamaton’s authorised distributor, exclusive representative or official partner.
• Model and application: Check the product model, listed frequency, vehicle application, valve type and programming requirements. A brand name alone is not a confirmation of fitment for every vehicle.
• After-sales support: Contact MyTPMS Australia about a Hamaton product purchased from us. Any additional manufacturer warranty is subject to its applicable terms and eligibility. We remain responsible for handling consumer-law remedies that apply to us as the seller.
• Brand ownership: The Hamaton and U-Pro names, logos and product marks belong to their respective rights holders. We use them to identify the products offered, not to claim ownership or endorsement.

Send any questions about the specific supply arrangement, product identification or warranty to [email protected] before ordering where those details are important to your purchase.

Our catalogue includes different types of replacement TPMS sensors. A genuine branded part, an original-equipment supplier’s part and an aftermarket compatible replacement must not be treated as interchangeable descriptions of origin. The product listing should identify the brand and what is actually supplied.

• Genuine branded product: Identifies a product supplied under the stated brand. A claim that a product is a genuine vehicle-manufacturer part should be supported for that particular item.
• OE-compatible or aftermarket replacement: Identifies an alternative intended for a stated application. It does not mean the vehicle manufacturer made, supplied, endorsed or approved the product.
• OE part-number reference: May be a cross-reference to the part being replaced. It must not be presented as the aftermarket product’s own manufacturer identifier where it is only a compatibility reference.
• Programming and fitment: Use the vehicle details and instructions stated in the listing. Matching an OE reference or frequency alone is not a promise that every installation will use the same programming or relearn procedure.

Check the product brand, quantity, vehicle year and market, valve type, application notes and whether programming or registration is required. If the page is unclear about genuine versus aftermarket supply, contact us before purchase so the specific offer can be clarified.

Product identity should be assessed using information relevant to the particular item and purchase. General statements about a range are not a substitute for a model number, supplier record, correct product description or applicable documentation.

Where a particular record is unavailable or requires confirmation from a supplier, we will explain that rather than treat this page as proof that the record exists. Contact [email protected] with the product and information you need.

The following checks can help identify an incorrect or unexpected item. No single feature, including packaging, a compliance mark or successful communication with a tool, independently proves that a product is genuine.

We do not knowingly sell counterfeit products or describe an item under a brand it does not belong to. Product condition, source descriptions and compatibility information must reflect the item offered.

• Counterfeit branding: We do not represent a product bearing false brand identification as a genuine item from that brand.
• Misleading condition: A used, refurbished or remanufactured item must not be described as new. A product’s packaging alone is not a complete description of its condition.
• False genuine/OE claims: We do not describe an aftermarket replacement as a genuine vehicle-manufacturer part merely because it fits the same application or carries an OE cross-reference.
• Unsupported claims: We do not knowingly publish false information about fitment, performance, approval, product origin or manufacturer relationships.
• Unsafe or recalled products: We do not knowingly supply products subject to an applicable safety recall or supply prohibition. A confirmed issue will be handled in accordance with the relevant safety and consumer requirements.

A genuine product imported outside a manufacturer’s authorised distribution network is not automatically a counterfeit. Such supply can involve different regional features or manufacturer-warranty arrangements. Any relevant differences need to be explained for the particular offer; this statement does not assert that every third-party product comes through an authorised Australian distributor. See the ACCC’s information about parallel imports .

Product prices on our website are displayed in Australian dollars (AUD) . Prices presented to Australian retail customers include applicable GST. Check the selected product or kit variation, quantity and included items when comparing prices.

• Product price: The price must relate to the actual item or selected variation offered. A single-sensor price must not be presented as the price of a four-sensor kit.
• Delivery costs: See the Shipping Policy and checkout for the applicable destination and delivery method. This statement does not introduce a separate shipping charge, free-shipping threshold or delivery-time promise.
• Availability: Check the live stock status and dispatch information for the selected item. A catalogue listing is not an assurance that every item is held in stock at all times.
• Promotions: A discount or comparison price should reflect a genuine offer and explain its conditions. A discount code is valid only where its current promotion says so; no code is activated by this statement.
• Price or stock discrepancies: Please report differences between an advertisement, product page and checkout. We will review confirmed errors and contact affected customers where necessary rather than add an unexpected charge without agreement.

MyTPMS Australia uses its own store identity and the AUTOMATE name for its own-brand range. Third-party product and vehicle names are used to identify the products offered or their intended applications. These uses do not, by themselves, indicate sponsorship, approval or an official commercial relationship.

• AUTOMATE branding: Identifies our own-brand range. This statement does not make a claim about worldwide trademark registration or exclusive ownership of every use of the word “Automate”.
• Website material: Original material and third-party material are subject to their respective ownership and licence arrangements. Contact us before reusing our original product photographs, guides or other content; no ownership of another party’s materials is claimed.
• Applications and firmware: Ownership, licensing and support depend on the identified software publisher and the relevant terms. Providing a download link or supplying a compatible tool does not establish that MyTPMS Australia owns the application source code.

Our aim is to present the same product accurately in its listing, advertisements and customer communications. A general brand statement cannot replace correct information about the individual offer.

• Brand and product type: Whether the item is AUTOMATE-branded, a genuine third-party product or another aftermarket replacement. Vehicle names should not obscure the actual supplied brand.
• Contents and condition: The number of sensors, included valves, tools and accessories, and whether the product is new or otherwise described. Images should not suggest extra items that are not included.
• Vehicle application: Relevant model, year, market and installation information. Ask for help where the application is uncertain; a broad compatibility phrase is not a guarantee for every vehicle or configuration.
• Performance and origin: Claims about specifications, country of manufacture, components, certifications or OE-equivalent performance should have a basis for the actual model supplied. Australian retail supply alone does not mean Australian manufacture.
• Price and availability: The advertised offer should correspond to a purchasable item at the stated price and stock status, including any clearly disclosed order conditions.
• Warranty: A warranty headline must be read with its clearly available terms and must not imply that every product or kit component has the same cover. Consumer rights are additional to voluntary warranty terms.

Where the Australian Consumer Law applies, its consumer guarantees are separate from a manufacturer’s warranty or a voluntary warranty offered by MyTPMS Australia. This statement and our other policies do not exclude, restrict or replace rights that cannot lawfully be excluded.

For independent guidance, see the ACCC’s information on warranties and repairs, replacements and refunds . You may also seek assistance from Consumer Affairs Victoria or the relevant consumer agency. A report to the ACCC is not a substitute for an individual dispute-resolution process.

International delivery options depend on the product and destination shown at checkout or confirmed by our team. Shipping a product to a country is not, by itself, proof that every model is suitable, approved or supported for use in that country.

Before ordering for use outside Australia, check the exact vehicle application, product version and any regional software or manufacturer-warranty restrictions. Relevant import, safety and radio requirements may differ. This page does not certify the entire catalogue for every market.

These destination notes are not a guarantee of delivery to every address or a declaration of legal approval in each country. Contact us with the intended product and destination when clarification is needed. Nothing here transfers to customers a legal responsibility that belongs to us as the seller or removes mandatory consumer protections.

An unexpected label, packaging difference, low price or operational problem is a reason to investigate; it is not conclusive evidence of counterfeiting. Please provide the specific product information so the concern can be assessed fairly.

• Purchase details: Your order number, invoice, product link and date of purchase.
• Photographs: The item, packaging, label, part number and any available serial or batch identifier.
• The discrepancy: Which description, model, marking or supplied item differs from what you expected.
• Technical context: Relevant vehicle details, tool used and the observed issue. An installation problem does not by itself establish product origin.

We may request further information or seek confirmation from a supplier or brand owner. If the supplied product is confirmed to be faulty or misdescribed, the available remedy will be assessed under the applicable purchase terms and consumer law.

Compliance information must relate to the exact product model and intended market . This statement does not certify every AUTOMATE, Autel, Hamaton or other product to the same standards, and it does not claim that all products carry every international compliance mark.

Contact [email protected] with the product name, model, destination and type of information required. We can review the documentation available for that item and seek clarification where needed. A general badge or a report for a different model is not a substitute for relevant evidence.

For products regulated by ACMA, the applicable Australian rules, evidence and labelling requirements must be met. An overseas marking such as CE does not, by itself, establish compliance with Australian requirements. For independent information, see ACMA’s supplier guidance .

Where documentation is not available or does not establish the claim requested, that limitation should be made clear rather than inferred away. This page makes no blanket claim of CE, FCC, ISED, RoHS, ISO or UNECE approval for the entire range.

This statement may be revised to clarify product descriptions, contact information, supply relationships or the range offered. The revision date appears at the top of the page. Related product listings and policy pages should be kept consistent when relevant information changes.

An update to this statement does not retrospectively remove a warranty, representation or statutory right that applied when a customer purchased a product. Warranty questions about an existing order should be assessed using the applicable purchase information and law, not by treating the newest version of this page as a reduction of earlier rights.

Contact [email protected] about any inconsistency between a product listing, order document and policy page. Include the relevant links or copies so we can review the specific issue.

Read this statement alongside the applicable product listing and the policies below. Each page addresses a different topic; this brand statement does not introduce separate delivery estimates, return windows or warranty periods.