MyTPMS Automate Sensors Returns & Refunds

This Returns and Refund Policy is published by MyTPMS Automate Sensors, located at Unit 5-6, 44-50 Westall Road, Springvale VIC 3171, Australia. It applies to every purchase made through our website at mytpms.com.au, regardless of whether the buyer is located in Australia or any other country worldwide.

This policy covers all products sold through our online store, including Tyre Pressure Monitoring System (TPMS) sensors (Automate OE-quality, Autel, and Hamaton brands), TPMS diagnostic tools, sensor cloning and programming tools, vehicle-specific DIY TPMS master kits, and wholesale sensor packages. It applies to both individual consumers and business buyers, with some differences in applicable remedies as outlined below.

We have written this policy to be as clear and specific as possible. If you are unsure how any part of it applies to your situation, please contact our customer support team before initiating a return. We are available Monday to Friday, 09:00–17:00 AEST at sales@mytpms.com.au or by calling +61 1300 818 030.

Australian Consumer Law (ACL) automatically attaches a set of non-excludable consumer guarantees to every product we sell to consumers. These guarantees exist independently of this policy and cannot be waived, modified, or removed by any term in our commercial policies or contractual documents. The following guarantees apply to all TPMS sensors, diagnostic tools, and related products sold by MyTPMS Automate Sensors:

The ACL remedy you are entitled to depends on whether the failure is classified as a major failure or a minor failure:

• Major Failure: A failure is major if the product would not have been purchased had the buyer known about the problem; if the product is significantly different from what was described; if it is substantially unfit for its purpose and cannot easily be made fit; or if it creates an unsafe situation. For a major failure, you may choose to reject the goods and receive a full refund, or accept a replacement product of the same type, or keep the product and seek compensation for the reduction in value.
• Minor Failure: For a minor failure — such as a cosmetic defect, a loose fitting, or a calibration issue that can be corrected — we may choose to repair the product within a reasonable timeframe, replace the product with an identical one, or offer a partial or full refund at our discretion. If we cannot repair a product within a reasonable time, you may then request a replacement or refund.

MyTPMS Automate Sensors voluntarily offers a 30-day change-of-mind return window commencing from the date your order is delivered. This is a voluntary policy that extends beyond your minimum statutory rights and is provided as part of our commitment to customer satisfaction. If you change your mind, ordered the wrong sensor for your vehicle, or simply decide the product is not right for you, you may return it under the following terms.

• The return request must be submitted within 3 calendar days from the date the order was delivered to the address provided at checkout.
• The product must be in its original, unused, and uninstalled condition. Sensors, tools, or kits that have been installed in a vehicle, mounted on a wheel, or activated via programming cannot be accepted as change-of-mind returns.
• All original packaging must be intact, undamaged, and include all accessories, manuals, quick-start guides, and any included software or application download codes.
• The product seal must be unbroken where applicable — products with broken security seals on sensor housings or diagnostic tool packages will not be accepted unless the item is faulty.
• You are responsible for the return postage cost for change-of-mind returns. We strongly recommend using a tracked and insured postage service, as we cannot accept liability for parcels lost in transit during a customer-initiated return.
• A completed Return Merchandise Authorisation (RMA) number must be obtained from our customer service team before returning any item. Returns sent without a valid RMA number may be refused at our warehouse.

Once the returned item is received at our Springvale warehouse and inspected, we will process a refund to your original payment method for the purchase price of the product. Original shipping charges paid at the time of your order are non-refundable for change-of-mind returns. If your order qualified for free shipping and the return causes the remaining order value to fall below the free shipping threshold, the standard shipping cost applicable at the time of your order may be deducted from your refund.

If you receive a product that is faulty, defective, damaged in transit, or does not match the description provided on our website or in our written communications, you are entitled to a remedy under the Australian Consumer Law. MyTPMS Automate Sensors takes all reports of faulty or not-as-described products very seriously, and our process for handling these returns is separate from our voluntary change-of-mind window.

• The product arrived physically damaged — including cracked sensor housings, bent valve stems, damaged screen or casing on a diagnostic tool, or visibly compromised packaging indicating impact damage during transit.
• The TPMS sensor fails to communicate with the vehicle ECU when installed in a confirmed-compatible vehicle by a qualified tyre technician, following the correct relearn procedure for that vehicle.
• A diagnostic tool, sensor programming tool, or cloning tool fails to power on, freezes during operation, produces incorrect readings, or otherwise fails to perform its stated function within normal operating parameters.
• The item supplied is a different part number, brand, or specification from what was ordered and described on the product page at the time of purchase.
• A DIY TPMS kit is missing components listed in the product description, such that the kit cannot be used as intended without the missing parts.
• A manufacturing defect exists within the expected operational lifespan of the product that causes it to fail to perform its primary function of accurate tyre pressure monitoring.

To process your faulty return or warranty claim promptly, we ask that you provide the following when contacting us:

• Clear photographs of the defective item, showing the fault, damage, or discrepancy clearly — including any visible damage to the outer packaging if the item arrived damaged in transit.
• Your order number, as shown in your Order Confirmation email from us, so we can immediately locate your purchase record and product details.
• Your vehicle details (make, model, year, and badge) if the fault relates to a TPMS sensor compatibility or communication issue, along with a description of the installation method and relearn procedure followed.
• A written description of the fault — what the product does or does not do, when the fault first appeared, and any steps you have already taken to troubleshoot the issue.

To protect the safety and integrity of our products for all customers, and because TPMS sensors and diagnostic tools are precision automotive components, there are specific conditions that determine whether a product is eligible for return. Please review the following carefully before initiating a return request.

We have made our returns process as simple as possible. Please follow the steps below to initiate any return — whether for a change of mind, a faulty product, or an ACL remedy claim. Do not send any product back to us without first contacting us and obtaining a Return Merchandise Authorisation (RMA) number, as unauthorised returns may be refused at our warehouse.

MyTPMS Automate Sensors processes all approved refunds in a transparent and timely manner. We do not delay refunds or impose unreasonable administrative conditions on the refund process. Below is a full breakdown of how refunds are handled, how long they take, and what you should expect at each stage.

• Full purchase price refund: All approved refunds include the full product price paid. For faulty products and ACL remedy claims, this is issued in full without any deductions.
• Original shipping charges — change of mind: For voluntary change-of-mind returns, the original shipping fee paid at checkout is not refunded, as the delivery service was rendered. If the order received free shipping and the residual order value falls below the free shipping threshold after the return, a standard shipping fee may be deducted from the refund.
• Original shipping charges — faulty or ACL return: Where a product is confirmed faulty or not as described, we will refund both the product price and any original shipping fee paid. We will also cover the cost of return postage where applicable.
• International orders — duties and taxes: MyTPMS Automate Sensors is only able to refund the amount received by us, which is the product price plus any shipping fee we collected. We are unable to refund import duties, customs taxes, VAT, or GST paid by the customer to their own country's customs authority, as these are collected by a third party and not held or received by us.

In many cases, an exchange or replacement is the fastest and most practical solution — particularly where a customer has purchased the wrong sensor for their vehicle, or where a product has failed due to a manufacturing defect and a direct replacement is available. MyTPMS Automate Sensors supports product exchanges and replacements in the following circumstances.

If you purchased a TPMS sensor or DIY kit that is compatible with a different vehicle than the one you own, and the product is in its original, unused, and unopened condition, we will facilitate an exchange for the correct product within 3 days of delivery. You will be responsible for return postage of the original item. If the replacement product is priced higher than the original, you will be invoiced for the difference. If it is lower in price, we will refund the difference to your original payment method.

Where a product is confirmed defective under an ACL consumer guarantee or our Lifetime Warranty, and you opt for a replacement rather than a refund, we will dispatch the replacement product from our Springvale warehouse using the same shipping method as your original order. We will provide you with new tracking information once the replacement has been dispatched. If the exact product is out of stock, we will offer you the choice of a functionally equivalent substitute product, a store credit, or a full refund — you choose.

MyTPMS Automate Sensors offers a Lifetime Warranty on Automate OE-quality TPMS sensors sold through our website. This warranty is in addition to your statutory rights under the Australian Consumer Law and represents our confidence in the quality and durability of the Automate sensor range. Full warranty terms and conditions are published separately at mytpms.com.au/lifetime-warranty/. The following is a summary of coverage relevant to your returns and refund entitlements under this warranty.

• Manufacturing defects in materials or workmanship that cause the sensor to fail to perform its stated function of detecting and transmitting tyre pressure data to the vehicle ECU.
• Internal battery failure occurring before the expected service life stated in the product specification — provided the sensor was installed in the correct vehicle and has not been subjected to conditions outside the stated operating parameters.
• Failure of the sensor's RF transmitter or pressure transducer due to a manufacturing defect, provided the sensor has been correctly installed and has not been subjected to physical damage, chemical exposure, or improper tyre mounting procedures.

• Physical damage caused during installation, including damage from incorrect torque application, use of incompatible valve stem tools, or damage caused during tyre mounting and demounting by a tyre service provider.
• Corrosion of the valve stem or sensor body resulting from road salt, chemical exposure, or environments outside the stated operating conditions for the product.
• Normal wear and tear, including battery depletion at the end of the battery's specified service life, gradual signal degradation, or cosmetic deterioration of the sensor body.
• Damage caused by aftermarket wheel weights, incorrect tyre pressures, or accidental impact.

To make a warranty claim, contact us at sales@mytpms.com.au with your original order number, a description of the failure, photographs of the defective sensor, and your vehicle details. Our technical team will assess the claim and may request the faulty sensor be returned for laboratory inspection before a replacement or refund is approved. Warranty assessment is typically completed within 3–7 business days of receiving the returned item.

Despite our best efforts in secure packaging, transit damage can occasionally occur. If your order arrives with visible damage to the outer packaging, or if you open your parcel and find that the product inside is damaged or that items are missing from your order, please follow the steps below immediately.

Transit damage or missing item claims must be reported to us within 48 hours of delivery. This timeframe is necessary because transit claims with our carrier partners require timely notification. Reports received after 48 hours may be more difficult to process through our carrier's claims process, although your statutory rights under ACL remain unaffected regardless of when the damage is reported.

• Photograph the outer packaging before opening it, ensuring the address label, any visible damage, and the condition of the box or satchel are clearly visible in the images.
• Photograph the contents as you unpack the parcel, showing the damaged product(s) in their packaging or in the position they were found. If the inner product packaging is also damaged, photograph that too.
• Email us at sales@mytpms.com.au with your order number, a description of the damage or missing items, and all photographs taken. We will acknowledge your claim and provide instructions within 1 business day.
• Retain all original packaging — do not dispose of any outer or inner packaging until the claim is fully resolved, as our carrier may require the packaging as evidence for the transit damage investigation.

MyTPMS Automate Sensors ships to customers worldwide and is committed to treating international buyers with the same fairness and transparency as our domestic customers. The following additional terms apply to orders placed from outside Australia.

International customers who wish to return a product must contact us first at sales@mytpms.com.au to obtain an RMA number and confirmed return shipping address before sending anything back. For change-of-mind international returns, the customer is responsible for all return postage costs, including any export documentation required by their home country's postal or customs authority. We recommend using an internationally tracked postal service such as DHL, FedEx, or your national postal operator's tracked international service.

If you are returning a product from outside Australia, please declare the item as a return of Australian-origin goods on your customs declaration. This helps avoid re-importation duties or taxes being applied to the parcel when it re-enters Australia. We are unable to refund or compensate for any import duties, customs fees, VAT, GST, or similar charges that were applied by your country's customs authority when you originally received the order, as these are levied by your national government and are entirely outside our control.

In addition to our voluntary returns policy, international customers retain all consumer rights provided under their own national legislation. The following is a summary of the primary consumer protection frameworks applicable to international customers purchasing from MyTPMS Automate Sensors:

If you need to cancel an order after placing it, please contact us as quickly as possible. Our warehouse processes and dispatches orders efficiently, and the window for cancellation before dispatch is limited. The following terms govern order cancellations.

If your order has not yet been dispatched from our Springvale warehouse, we will cancel it in full and issue a complete refund to your original payment method within 3–7 business days. To request a pre-dispatch cancellation, contact us immediately at sales@mytpms.com.au or call +61 1300 818 030 with your order number. The sooner you contact us, the better the chance of cancelling before the item leaves our warehouse.

Once an order has been dispatched and is in transit with our carrier, it cannot be recalled or cancelled via our standard process. In this situation, you will need to wait for delivery and then initiate a return under our standard change-of-mind returns policy (Section 03). Please note that if you refuse delivery of a dispatched parcel without contacting us first, return freight costs may be deducted from your refund at our carrier's standard rates.

Wholesale and bulk order cancellations are subject to separate terms agreed at the time of wholesale purchase. If you have a wholesale account with us and need to discuss a cancellation, please contact our sales team directly at sales@mytpms.com.au.

From time to time, we run promotions, discount codes, and bundled product offerings. The following explains how promotional orders are handled in the context of returns and refunds.

If you purchased a product using a promotional discount code (such as the storewide discount codes advertised on our website), the refund amount for an approved change-of-mind return will be calculated based on the discounted price you actually paid — not the full retail price. Discount codes and promotional prices are non-transferable and cannot be reapplied to a subsequent exchange or new order unless the promotion is still active at the time of the new order.

Our DIY TPMS Master Kits (available for Toyota, Subaru, Nissan, LDV/MAXUS, BYD, Isuzu, Chery, Great Wall, INEOS, and other brands) are sold as complete kits comprising sensors and a programming tool. If you wish to return a DIY kit under our change-of-mind policy, all components of the kit — including all sensors and the programming tool — must be returned together in their original, unused condition. We do not accept partial returns of individual components from a bundled kit for a change-of-mind return.

If one component of a kit is faulty and a replacement under warranty is required, only the defective component needs to be returned — you are not required to return the entire kit for a warranty claim on a single component.

If your order qualified for free shipping under a promotional offer and you return part of a multi-item order, causing the retained order value to fall below the free shipping threshold applicable at the time of your order, we reserve the right to deduct the standard shipping cost from your change-of-mind refund. This deduction does not apply to faulty product returns or ACL remedy claims, for which all shipping costs are our responsibility.

MyTPMS Automate Sensors sells TPMS sensors in bulk wholesale quantities to automotive workshops, tyre retailers, fleet managers, and trade customers through our wholesale programme. Wholesale customers should note that different return and refund conditions apply, as detailed below.

• All wholesale return requests must be made in writing to sales@mytpms.com.au and are subject to prior written approval from our sales team.
• Wholesale returns for change-of-mind purposes are accepted only where agreed in writing before or at the time of the wholesale order, and may attract a restocking fee of up to 15% of the invoice value.
• Faulty wholesale product claims follow the same process as retail claims — contact us with evidence of the defect, your wholesale order number, and a description of the failure. We will assess the claim and arrange a replacement or credit note.
• Wholesale sensors must be returned in complete, undamaged original packaging. Sensors that have been individually repackaged or labelled by the wholesale customer cannot be accepted for return.

MyTPMS Automate Sensors reserves the right to refuse a return or decline a refund where the return does not meet the conditions set out in this policy, or where there is evidence of misuse, fraud, or deliberate damage. We will always communicate clearly and specifically why a return has been refused, and will never refuse a return that is being made under a valid ACL consumer guarantee.

• The product was returned without a valid RMA number and cannot be matched to an order in our system.
• The product shows evidence of having been installed in a vehicle, mounted on a wheel, or used, and is being returned as a change-of-mind return under Section 03.
• The product has been physically damaged in a way consistent with misuse, improper installation, or deliberate damage, and is not covered under warranty.
• The product is returned after the 30-day change-of-mind window has closed and there is no fault or ACL ground for the return.
• The return request relates to software, digital download codes, or application licences that have already been accessed, redeemed, or used.
• There is evidence that the product has been tampered with, has had its serial number or identification markings removed or altered, or has been opened and resealed in a way that suggests it is not in its original condition.

If you believe a return has been unfairly refused, please see Section 18 (Complaints and Dispute Resolution) for information on how to escalate the matter.

The question of who bears the cost and risk of return postage depends on the nature of the return. We have set out the rules clearly below so that there is no ambiguity.

• Sensors must be placed in their original plastic casing or a protective padded sleeve before being packed into the outer box. Sensors packed without protection that arrive damaged during transit will be assessed under the condition they were in prior to return packing, not the condition on arrival.
• Diagnostic tools and programming tools must be wrapped in anti-static padding where applicable and packed snugly to prevent movement within the outer carton during transit.
• Write the RMA number clearly on the outside of the parcel in permanent marker. Do not write the RMA number on the original product packaging — write it on the outer shipping box or satchel only.

As an alternative to a cash refund for approved change-of-mind returns, we offer the option of store credit to your MyTPMS Automate Sensors customer account. Store credit may be an attractive option if you plan to purchase a different sensor or product from us, as it allows you to apply the credit immediately to a new order without waiting for a bank refund to clear.

• Store credit is issued in Australian dollars (AUD) and is applied to your registered customer account at mytpms.com.au/my-account/.
• Store credit does not expire and can be used against any future order placed on our website, for any product currently listed for sale.
• Store credit is not transferable to another account, cannot be exchanged for cash, and is not redeemable as a cash payment.
• If your new order exceeds your store credit balance, you may pay the difference using any payment method accepted at checkout. If the new order is less than the store credit balance, the remaining credit stays in your account for future use.

MyTPMS Automate Sensors is committed to resolving all return, refund, and warranty complaints fairly and promptly. If you are unhappy with the outcome of a return request or refund decision, we encourage you to follow the escalation process below before seeking external assistance.

This policy and all transactions are governed by the laws of the State of Victoria, Australia, and the Commonwealth of Australia. For international customers, this does not limit any mandatory consumer rights you hold under the compulsory consumer protection legislation of your own country.

Our full Complaints and Dispute Resolution Policy is available at mytpms.com.au/complaints-dispute-resolution/.

MyTPMS Automate Sensors reserves the right to update, amend, or replace this Returns and Refund Policy at any time to reflect changes in our business operations, product range, applicable Australian and international law, or industry best practice. Any changes will take effect from the date they are published on this page, with the "Last Updated" date at the top of the page revised accordingly.

Where a change to this policy is material — meaning it significantly affects your return or refund rights — we will take reasonable steps to notify registered customers via email or a prominent notice on our website before the change takes effect. Your continued use of our website or placement of a new order after a policy update constitutes acceptance of the revised terms.

We encourage you to review this policy periodically to ensure you are aware of the current terms that apply to your purchases. If you have a return or refund in progress at the time a policy update is published, the policy in effect at the time of your original purchase will continue to apply to that transaction.

This Returns and Refund Policy forms part of a comprehensive set of policies governing your relationship with MyTPMS Automate Sensors. The following documents should be read in conjunction with this policy. Click any link below to view the full document on our website: