MyTPMS Australia 30-Day Return Policy

This Returns and Refund Policy is issued by The Trustee for Automate TPMS Australia Trust, ABN 53 807 701 500, trading as MyTPMS Australia.

Our customer service and returns facility is located at Unit 5-6, 44-50 Westall Road, Springvale VIC 3171, Australia. Contact us at sales@mytpms.com.au or 1300 818 030.

This policy applies to retail products purchased from mytpms.com.au, including TPMS sensors, diagnostic and programming tools, OBD tools and DIY TPMS kits. Wholesale, trade-account and specially negotiated orders may be subject to written trade terms agreed before purchase. Mandatory consumer rights are not excluded.

MyTPMS Australia voluntarily accepts eligible retail change-of-mind returns when the customer contacts us within 30 calendar days from the delivery date. A change of mind includes ordering the wrong item without first receiving a fitment recommendation from us, no longer needing the item, or deciding not to proceed with it.

Conditions for approval

• The return request is submitted within 30 calendar days after delivery.
• The item is unused, uninstalled, undamaged and in resalable condition.
• TPMS sensors have not been programmed, cloned, activated, fitted to a wheel, pressurised or installed in a vehicle.
• Tools have not been registered, paired to a permanent account, damaged or altered.
• All supplied components, accessories, manuals and packaging are returned.
• Proof of purchase or the MyTPMS order number is provided.

Change-of-mind return costs

• The customer is responsible for arranging and paying tracked return postage.
• No restocking fee applies to an approved retail change-of-mind return.
• Any separately paid original delivery charge is not refunded because the original delivery service has been completed.
• Where the original order included free delivery, no outbound delivery amount will be deducted from the approved product refund.

If a product is faulty, damaged in transit, materially different from its description, or incorrectly supplied, contact us with your order number and a clear description of the problem. Photographs, diagnostic screenshots, sensor IDs or vehicle details may help us assess the matter promptly.

• We may assess or test the item before confirming the remedy.
• Original packaging is not required to seek a remedy for a faulty product.
• If the item is confirmed faulty or incorrectly supplied, we will provide a prepaid return method or reimburse reasonable tracked return postage.
• For a major product failure, the consumer may choose a refund or replacement in accordance with the Australian Consumer Law.
• For a minor product failure, we may first provide a repair or another appropriate remedy within a reasonable time.
• Refunds for confirmed faults include the product price and any original delivery charge paid for the affected item.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

A business may request proof of purchase and may assess a product before providing a remedy. For faulty products that can easily be posted, customers may initially return the item; once a fault is confirmed, reasonable return costs will be reimbursed.

The following items are not accepted for a voluntary change-of-mind return:

• TPMS sensors that have been programmed, cloned, activated, fitted, pressurised or installed.
• Products damaged by incorrect installation, incorrect torque, misuse, impact, chemicals or unauthorised modification.
• Tools that have been registered, permanently account-linked, materially used or damaged.
• Missing, incomplete or altered products that cannot reasonably be resold as new.
• Digital licence keys or downloadable content after the key or content has been accessed or redeemed.
• Custom-programmed, custom-cloned or specially ordered products where the customisation was requested by the customer.

• Refunds are issued to the original payment method unless the customer agrees to another method.
• Store credit is offered only when the customer chooses to accept it.
• An eligible unused item may be exchanged for a suitable alternative within the 30-day window.
• If the replacement item costs more, the customer pays the difference. If it costs less, the difference is refunded.
• A replacement for a confirmed faulty item is dispatched without additional standard delivery charges.

Please notify us as soon as possible if an order arrives damaged, contains the wrong item, or is missing a listed component. Reporting visible transit damage within 48 hours helps us make a timely carrier claim, but this requested reporting period does not limit rights that may apply under the Australian Consumer Law.

• Keep the outer packaging and shipping label until the matter is resolved.
• Photograph the parcel, damaged packaging, affected product and any missing-component evidence.
• Send the photographs with your order number to sales@mytpms.com.au.
• For a confirmed shipping error or transit-damaged item, MyTPMS will cover the reasonable cost of return and replacement delivery.

International customers must contact us before returning an item so we can provide the correct Australian return address and customs instructions.

• For an international change-of-mind return, the customer pays tracked return postage.
• For a confirmed faulty or incorrectly supplied item, we will provide a reasonable remedy and cover or reimburse reasonable return costs where required.
• Import duties, customs fees and taxes paid directly to a foreign authority are not held by MyTPMS and generally cannot be refunded by us.
• Mandatory consumer protections in the customer’s country may apply in addition to this policy.

Eligible Automate-branded TPMS sensors are also covered by our separate Lifetime Warranty against qualifying defects in materials or workmanship. Warranty coverage is additional to Australian Consumer Law rights and is not a substitute for them.

Review the complete warranty terms at mytpms.com.au/lifetime-warranty/. Normal battery depletion, installation damage, misuse and external physical damage are not automatically manufacturing defects.

We may update this policy to reflect operational, legal or service changes. The current version and its update date will be displayed on this page. A change will not remove rights that have already arisen under the Australian Consumer Law.

Questions about a return, compatibility concern, refund or warranty claim should be sent to sales@mytpms.com.au.