Returns & Refund Policy

Policy Summary

• Australian Consumer Law notice
• Change-of-mind returns
• Incorrectly ordered TPMS sensors
• Programmed, cloned, installed and electrical item conditions
• Faulty, damaged or incorrectly supplied products
• Lifetime warranty for Automate TPMS sensors
• Return eligibility requirements
• Non-returnable and non-refundable items
• Who pays return postage
• Cashback tool return postage
• Refund timing and payment method
• Return Authorisation number and return address
• Restocking fees and refund deductions
• Exchanges and compatibility checks

1. Australian Consumer Law Notice

Nothing in this policy excludes, restricts or modifies any rights, guarantees or remedies you may have under the Australian Consumer Law.

If a product has a major problem, you may be entitled to a refund, replacement or other remedy under Australian law. If a product does not have a major problem, we may provide a repair, replacement, refund or another appropriate remedy depending on the circumstances.

2. Change-of-Mind Returns

We may accept change-of-mind returns within 3 days of delivery or collection, provided the return is approved by MyTPMS Australia before the item is sent back and the item meets all return eligibility conditions.

To be eligible for a change-of-mind return, the item must be unused, unopened where applicable, complete, in original packaging and in fully resalable condition.

Change-of-mind returns are not available for items that have been installed, programmed, cloned, activated, paired, fitted to a wheel, fitted to a vehicle, damaged after delivery, marked, used, or returned incomplete.

3. Incorrectly Ordered Sensors

TPMS sensors vary by vehicle make, model, year, frequency, part number, valve type and programming method. If you order the wrong sensor or select an incompatible item, please contact us before opening, fitting, programming or using the product.

Incorrectly ordered sensors may be accepted for return only if:

• the return is requested within 3 days of delivery or collection;
• the item has not been fitted, installed, programmed, cloned, activated, paired or used;
• the item is in original, complete and resalable condition;
• our team has approved the return and issued a Return Authorisation number.

4. Electrical, Programmed, Cloned or Installed Items

TPMS sensors, programming tools, OBD tools and diagnostic products are electrical automotive components. Some products may be programmed, cloned, activated or configured for a specific vehicle before dispatch or during installation.

For safety, compatibility and resale reasons, the following items are generally not eligible for change-of-mind return:

• TPMS sensors that have been programmed, cloned, activated or paired;
• items fitted to a wheel, tyre or vehicle;
• items showing tyre fitting marks, tool marks, valve damage or installation damage;
• electrical tools or diagnostic items that have been used, connected, registered, activated or damaged;
• products returned with missing parts, packaging, cables, manuals, QR codes, valves or accessories.

If an installed, programmed or electrical item is believed to be faulty, we may need to inspect, test or verify the product before approving a warranty remedy.

5. Faulty, Damaged or Incorrectly Supplied Products

If you receive a faulty, damaged or incorrectly supplied product, please contact us as soon as possible with your order number, clear photos, vehicle details and a description of the issue.

Depending on the issue, we may request:

• photos or video showing the fault or damage;
• vehicle make, model, year and VIN;
• old sensor part number, sensor ID or frequency details;
• installer or workshop feedback;
• diagnostic screenshots, error messages or tool readings;
• return of the item for inspection and testing.

If the product is confirmed faulty, damaged on arrival or incorrectly supplied by MyTPMS Australia, we will provide a remedy as required by law. This may include repair, replacement, refund or another appropriate solution.

6. Lifetime Warranty Terms for Automate TPMS Sensors

Automate-branded TPMS sensors supplied by MyTPMS Australia include a lifetime warranty against manufacturing defects, subject to the conditions below.

The Automate sensor lifetime warranty applies to the original purchaser and covers manufacturing defects in the sensor under normal use. If a valid warranty claim is approved, we may replace the faulty Automate sensor or provide another suitable remedy at our discretion and in accordance with Australian Consumer Law.

Warranty does not cover:

• incorrect installation, tyre fitting damage, valve damage or physical damage;
• incorrect programming, incorrect cloning, incorrect vehicle selection or misuse;
• damage caused by impact, accident, modification, tampering or improper handling;
• damage caused by third-party installers, workshops or tyre fitting equipment;
• normal wear of valve components, seals, stems, nuts, caps or service parts;
• labour costs, tyre removal costs, wheel balancing costs, vehicle downtime or third-party workshop charges;
• products not purchased directly from MyTPMS Australia or an authorised MyTPMS channel.

7. Return Eligibility Requirements

To be eligible for an approved return, the item must:

• be approved for return before being sent back;
• include a valid Return Authorisation number;
• be unused and in original, resalable condition;
• include all packaging, manuals, accessories, valves, cables and included components;
• not be installed, programmed, cloned, activated, paired, fitted or used;
• not show signs of damage, marking, tool marks, tyre fitting marks or handling damage;
• include your order number, name and contact details inside the return parcel.

8. Non-Returnable and Non-Refundable Items

Unless required by law, we do not accept returns or provide refunds for:

• used, installed, fitted, programmed, cloned, activated or paired products;
• electrical items that have been used, connected, activated, registered or damaged;
• items returned without approval or without a Return Authorisation number;
• products missing packaging, accessories, manuals, cables, valves or included components;
• special-order, custom-order, non-stocked or specifically sourced products;
• clearance, runout or final-sale items where stated at the time of purchase;
• gift cards, vouchers or non-tangible items;
• damage caused by incorrect installation, incorrect programming, misuse, mishandling or third-party fitting damage.

9. Who Pays Return Postage?

Original shipping fees are generally not refundable for change-of-mind returns unless required by law.

10. Cashback Tool Return Postage

Some MyTPMS product pages or kit offers may include a separate cashback tool-return offer. This is separate from our normal change-of-mind returns policy.

Where a product page specifically states that an eligible cashback tool-return offer applies, MyTPMS Australia may cover or provide return postage instructions for the eligible tool return only.

Cashback tool-return postage does not automatically apply to all returns. It does not apply to incorrectly ordered sensors, installed sensors, programmed sensors, cloned sensors, activated sensors, used electrical items or general change-of-mind returns unless the specific product page clearly states otherwise.

11. Product Page Return Wording

Any product page, checkout page, promotion or offer that refers to returns must be read together with this Returns & Refund Policy.

If a product page previously referred to “30-Day Returns” or similar wording, that wording should not be taken to override this policy unless the specific product page clearly states a different return period and the product meets the return eligibility conditions.

12. Refund Timing

Once your returned item is received, we will inspect it and notify you of the return outcome.

If the refund is approved, we will process the refund to the original payment method within 3 business days after approval.

Depending on your bank, card provider, PayPal, Afterpay, Zip or other payment platform, it may take an additional 2 to 10 business days for the funds to appear in your account.

Refunds may be reduced or refused where permitted by law if goods are returned used, damaged, incomplete, missing parts, or not in original resalable condition.

13. Restocking Fees and Refund Deductions

We do not charge a separate restocking fee for approved eligible returns.

However, where permitted by law, refunds may be reduced or refused if an item is returned used, damaged, incomplete, missing packaging, missing accessories, or not in original resalable condition.

Return postage, original shipping fees and payment processing costs may not be refundable for change-of-mind or incorrectly ordered items unless required by law.

14. Return Authorisation Number and Return Address

Please do not send any item back without contacting us first. Returns sent without approval or without a Return Authorisation number may be refused, delayed or returned to sender.

How to request a return:

1. Email sales@mytpms.com.au with your order number and reason for return.
2. Include photos, vehicle details, compatibility details or fault details where relevant.
3. Wait for our team to review the request.
4. If approved, we will issue a Return Authorisation number.
5. Write the RA number clearly on or inside the parcel.
6. Pack the item securely to avoid transit damage.

15. Exchanges

Where available, we may offer an exchange for a suitable replacement product. If the product was incorrectly ordered, any price difference, shipping cost or return postage may be payable by the customer.

In many cases, the fastest option is to request an approved return and place a new order for the correct item after compatibility has been confirmed.