MyTPMS Australia 30-Day Return Policy

This Returns and Refund Policy is issued by The Trustee for Automate TPMS Australia Trust, ABN 53 807 701 500, trading as MyTPMS Australia.

Our customer service and returns facility is located at Unit 5-6, 44-50 Westall Road, Springvale VIC 3171, Australia. Contact us at [email protected] or 1300 818 030.

This policy applies to retail products purchased from mytpms.com.au, including TPMS sensors, diagnostic and programming tools, OBD tools and DIY TPMS kits. Wholesale, trade-account and specially negotiated orders may be subject to written trade terms agreed before purchase. Mandatory consumer rights are not excluded.

MyTPMS Australia voluntarily accepts eligible retail change-of-mind returns when you contact us within 30 calendar days from the delivery date. A change of mind includes no longer needing an accurately described and correctly supplied item, deciding not to proceed with it, or selecting the wrong item where the mistake was not caused by our description or fitment advice. See Section 3 for compatibility issues.

Conditions for approval

• You contact us to request the return within 30 calendar days after delivery.
• The item is unused, uninstalled, undamaged and in resalable condition.
• TPMS sensors have not been programmed, cloned, activated, fitted to a wheel, pressurised or installed after supply. Customer-specific programming or cloning completed before supply is covered by the customisation terms below.
• Tools have not been registered or permanently linked to an account after supply, materially used, damaged or altered.
• All supplied components, accessories, manuals and packaging are returned.
• A MyTPMS order number, receipt or other reasonable proof of purchase is provided.

The 30-day period is the time to contact us and request a return; it is not a requirement for an approved parcel to reach our workshop within that period. A request made on time does not become late while you wait for our response. Please follow the return instructions we provide.

Change-of-mind return costs

• The customer is responsible for arranging and paying tracked return postage.
• No restocking fee applies to an approved retail change-of-mind return.
• For a voluntary change-of-mind return, a separately paid original delivery charge is not refunded once the delivery service has been completed, except where applicable law requires otherwise.
• Where the original order included free delivery, no outbound delivery amount will be deducted from the approved product refund.

If a product is faulty, damaged in transit, different from its description or incorrectly supplied, contact us with your order number or other proof of purchase and a description of the problem. Photographs, diagnostic screenshots, sensor IDs and vehicle details can help where available. We will explain any further information or assessment reasonably needed.

• We may reasonably assess or test the item before confirming the remedy, without unnecessarily delaying your claim.
• Original packaging is not required to seek a remedy for a faulty product.
• If the item is confirmed faulty or incorrectly supplied, we will provide a prepaid return method or reimburse reasonable tracked return postage.
• For a major product failure, the consumer may choose a refund or replacement in accordance with the Australian Consumer Law.
• For a minor product failure, we may provide a free repair or another appropriate remedy within a reasonable time. Further rights apply if the problem is not fixed within a reasonable time.
• Refunds for confirmed faults include the product price and any original delivery charge paid for the affected item.

For an installed sensor that is difficult to remove, contact us to discuss the assessment and return arrangements. Reasonable costs and any associated loss are assessed according to the circumstances and your legal entitlement.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

You may also be entitled to compensation for reasonably foreseeable loss caused by a failure to meet a consumer guarantee. Claims depend on the cause and circumstances of the loss.

A business may request proof of purchase and may assess a product before providing a remedy. For faulty products that can easily be posted, customers may initially return the item; once a fault is confirmed, reasonable return costs will be reimbursed.

Independent guidance is available from the ACCC on repairs, replacements and refunds.

The following items are not accepted for a voluntary change-of-mind return:

• TPMS sensors programmed, cloned, activated, fitted, pressurised or installed after supply, subject to the disclosed pre-supply customisation terms in Section 2.
• Products damaged by incorrect installation, incorrect torque, misuse, impact, chemicals or unauthorised modification.
• Tools registered or permanently account-linked after supply, materially used or damaged.
• Missing, incomplete or altered products that cannot reasonably be resold as new.
• Where supplied, digital licence keys or downloadable content after access or redemption, subject to any applicable mandatory cancellation or refund rights.
• Customer-requested custom-programmed, custom-cloned or specially customised orders where the change-of-mind exclusion was clearly disclosed before purchase.

1. 1
   Contact MyTPMS AustraliaEmail [email protected] or call 1300 818 030. Include your order number or other proof of purchase, the item being returned and the reason for the return.
2. 2
   Receive return instructionsWe will confirm any further information needed and provide a Return Merchandise Authorisation (RMA) number and return instructions. Our returns address is Unit 5–6, 44–50 Westall Road, Springvale VIC 3171, Australia.
3. 3
   Package and send the item Pack the product securely and include your order details. For a change-of-mind return, use a tracked mail or courier service and keep the tracking receipt.
4. 4
   Inspection and outcomeWe aim to inspect the returned item within 2–3 business days after arrival and email the outcome. If further testing or information is needed, we will explain the reason and the next steps.

The three-business-day commitment is our time to initiate an approved refund. It does not include the return journey, assessment or the time your bank or payment provider takes to show the funds. We will confirm when the refund is initiated. These stages do not permit an unreasonable delay or override an applicable legal deadline.

• Refunds are issued to the original payment method unless you agree to another method. If that method is unavailable, we will discuss a suitable way to return the funds.
• Store credit is offered only when the customer chooses to accept it.
• You may request an exchange of an eligible unused item within the same 30-day change-of-mind window, subject to the conditions in Section 2 and availability of the alternative item.
• For a change-of-mind exchange, you pay any increase in price for your chosen alternative, or receive a refund of the difference if it costs less. This is not a top-up charge for a replacement you are entitled to receive free of charge for a confirmed fault.
• A replacement for a confirmed faulty item is dispatched without additional standard delivery charges.

Please notify us as soon as possible if an order arrives damaged, contains the wrong item, or is missing a listed component. Reporting visible transit damage within 48 hours helps us make a timely carrier claim, but this requested reporting period does not limit rights that may apply under the Australian Consumer Law.

• Keep the outer packaging and shipping label, where available, to help the investigation.
• Photograph the parcel, packaging, affected product or contents where practical.
• Send any available photographs and your order details to [email protected].
• For a confirmed shipping error or transit-damaged item, MyTPMS will cover the reasonable cost of return and replacement delivery.

Missing packaging or photographs does not automatically prevent a faulty-product claim. If a parcel has not arrived, contact us so we can check the order and investigate with the carrier. See our Shipping Policy for delivery information.

International customers should contact us before sending a return so we can confirm the Australian return address and relevant customs instructions. The retail change-of-mind conditions above apply subject to mandatory rights applicable to your purchase.

• For an international change-of-mind return, the customer pays tracked return postage.
• For a confirmed faulty or incorrectly supplied item, we will provide a reasonable remedy and cover or reimburse reasonable return costs where required.
• Import duties, customs fees and taxes paid directly to a foreign authority are not held by MyTPMS and generally cannot be refunded by us.
• Mandatory protections in your country may provide different cancellation periods, conditions, return-cost rules or refund deadlines. Where they apply, they are not reduced by the voluntary conditions in this policy.

Eligible Automate-branded TPMS sensors are also covered by our separate Lifetime Warranty against qualifying defects in materials or workmanship. Warranty coverage is additional to Australian Consumer Law rights and is not a substitute for them.

Review the complete warranty terms at our Lifetime Warranty page. Normal battery depletion, installation damage, misuse and external physical damage are not automatically manufacturing defects. A reported early failure is assessed on its cause and circumstances, including any applicable consumer guarantees.

We may update this policy to reflect operational, legal or service changes. The revision date will be displayed on this page. Updates take effect when published and do not retrospectively withdraw return or warranty promises made when you purchased, or remove any applicable statutory rights.

Questions about a return, compatibility concern, refund or warranty claim should be sent to [email protected].