MyTPMS Australia Warranty Policy

This Warranty Policy is issued by MyTPMS Australia, the registered business name associated with The Trustee for Automate TPMS Australia Trust, ABN 53 807 701 500. Our workshop, dispatch and warranty-return premises are at Unit 5–6, 44–50 Westall Road, Springvale VIC 3171, Australia. Warranty enquiries can be made by email to [email protected], by telephone on 1300 818 030 or by post to that address.

The policy describes our voluntary product warranties for purchases through mytpms.com.au, telephone orders and sales channels operated by MyTPMS Australia. Where we expressly provide cover through a participating MyTPMS reseller, the relevant purchase terms also apply. It does not represent that MyTPMS is appointed or endorsed by a third-party product or vehicle manufacturer.

Our range includes AUTOMATE TPMS sensors, non-AUTOMATE OE replacement sensors, Autel and Hamaton sensors, vehicle-specific DIY TPMS master kits, cloning and programming tools, AUTOMATE A01 and A02 diagnostic tools, and associated service parts. Coverage depends on the product, component and purchase arrangement, as set out below.

Read this policy with our Returns & Refund Policy and Terms & Conditions. A product-specific warranty or a more favourable promise made when you bought the product remains relevant; this page does not retrospectively reduce that promise. Product warranties are separate from any installation or programming service we supply.

The following table sets out the standard voluntary coverage by product and purchase type. The purchase-specific offer, invoice and any written warranty supplied with the goods should be read together. A generic reference elsewhere to “lifetime” or “3 years” does not by itself change a different express promise made for your purchase.

Retail lifetime warranty — AUTOMATE TPMS sensors

Eligible retail AUTOMATE sensors are covered against manufacturing defects for as long as the original retail purchaser owns the product and uses it in the vehicle for which it was originally programmed, subject to the conditions disclosed for that purchase. A manufacturing defect can become apparent after installation or after a period of normal use; it does not have to be visible when the parcel arrives.

This voluntary lifetime cover is not a promise of an unlimited battery life, maintenance-free valves or compatibility with every future vehicle, receiver or software version. Normal wear and ordinary battery depletion are distinguished from premature failure caused by a defect. The original-purchaser and original-vehicle conditions do not restrict statutory remedies or override more favourable purchase-specific promises.

Wholesale and trade warranty — AUTOMATE TPMS sensors

AUTOMATE sensors supplied under wholesale, trade, reseller or agreed bulk terms carry three years of manufacturing-defect cover from the purchase date, unless a written agreement, invoice or product offer specifies another period for that supply. Trade or bulk classification must be established when buying, not first applied to shorten cover when a claim is made. Buying several sensors alone does not retrospectively turn a retail purchase into a trade transaction.

A business purchase can still attract consumer guarantees where the legal conditions are met. Purchases for resale are treated differently under the ACL. Your account label alone does not determine statutory entitlement, and trade customers should keep the terms and records applicable to their supply.

Tools, kit components and software

AUTOMATE A01 and A02 diagnostic tools and third-party cloning/programming tools have the 12-month hardware cover listed above, under normal operating conditions. A sensor lifetime warranty does not automatically extend to a tool packed in the same kit. Separate manufacturer benefits apply according to the terms provided for the particular model.

A future software subscription, optional upgrade or new vehicle-coverage release is not automatically included in a hardware warranty. However, this does not exclude remedies for a product that fails to perform a software-dependent function advertised at purchase, or remove an update or support entitlement expressly included in the sale. A product sold as suitable for an application must be assessed against that representation.

The voluntary warranty covers eligible faults arising from defective materials, components, design or workmanship that prevent the product working as described under normal use. We assess the symptoms and their cause. Normal installation or use does not exclude a latent defect just because the failure became apparent later.

Covered — TPMS sensors

• Internal electronics: A defect in a pressure or temperature sensing component, processor or transmitter that causes loss of communication or inaccurate readings, after considering the product specification and vehicle-side operation.
• Premature battery failure: Unexpected depletion caused by a defective cell or sensor electronics within the applicable warranty, assessed against the service-life representation, age, use and storage conditions. Ordinary end-of-life depletion is different.
• Housing and sealing: Defective moulding, bonding or sealing that causes structural failure or moisture ingress in normal intended use. A sealing defect is not automatically excluded merely because moisture is present.
• Specified communication: A defect preventing the sensor from transmitting the application information or signals it was supplied to provide. Vehicle receiver problems and an incomplete relearn need a different technical assessment.
• Other manufacturing faults: A substantiated defect can be covered even when its exact failure mode is not listed here. Photographs, diagnostic results and physical inspection may help identify the cause.

Covered — diagnostic and programming tools

• Display faults: Manufacturing defects in a screen or its internal connections, where a display is fitted to the model.
• Controls, ports and connectors: Defective buttons, charging/data ports or supplied OBD connections, where fitted, rather than damage caused by excessive force or unsuitable connection.
• Processing and communication: Internal processor, memory, Bluetooth or radio-component faults affecting the model’s advertised functions.
• Power and charging: Defective batteries or charging circuitry affecting a rechargeable model. Assessment distinguishes a defect from normal capacity reduction, incompatible power supplies or accidental damage.

Warranty remedies

After assessing a claim, we explain the outcome and the applicable remedy. For voluntary warranty claims we may offer repair, replacement or an appropriate refund. We do not use that choice to override a remedy you are entitled to select under consumer law.

• Replacement: A suitable replacement is supplied without a product charge for an approved claim. If the original model is unavailable, we discuss a suitable equivalent rather than impose a materially different product. Approved replacement dispatch is free by express delivery within Australia and standard international delivery overseas.
• Repair: Where suitable, particularly for a tool, we may arrange repair without charging for a covered defect. We explain the proposed process and any relevant data-loss or refurbishment notice before a repair requiring such a notice.
• Refund: Where a refund is due, we refund the applicable amount through the original payment method unless another method is agreed. A full product refund for a major failure is not reduced for use or age. A partial refund may instead reflect your choice to keep the product with compensation for reduced value, or an agreed partial-order remedy.

The following exclusions concern the cause of the problem under our voluntary product warranty. They are not a general declaration that a used, installed or repaired product has no rights. We consider whether the particular damage or conduct caused the failure being claimed, together with the specification and representations made at purchase.

Installation and programming faults

• Incorrect physical installation: Damage caused by unsuitable mounting, incorrect valve torque, the wrong sealing components or a physically incompatible wheel/valve combination.
• Tyre-fitting equipment: Impact, cracking or other damage caused by mounting or demounting equipment, tyre levers or inappropriate fitting methods.
• Incorrect programming: A problem caused by an incompatible tool, wrong application selection, incorrect cloning information or an unsuitable procedure. Use of a third-party tool alone does not establish that it caused a defect. If we programmed or recommended the product incorrectly, contact us for assessment.
• Valve damage: Damage caused during fitting, inflation or an external impact, rather than an inherently defective component. Defective parts or incorrect parts supplied by us are not automatically excluded.

Physical damage, misuse and alterations

• Impact: Damage caused by collision, kerbing, road debris, a tyre incident or other external force.
• Liquids and chemicals: Damage from exposure beyond the model’s specified protection, such as incompatible cleaners or sealants. Moisture entry caused by a defective seal under intended conditions remains a potential defect claim.
• Modifications or repair: Damage caused by disassembly, unsuitable repair, altered firmware or an incompatible programming method. An unrelated defect is not automatically rejected because work was done elsewhere.
• Operation outside specification: Damage caused by temperature, pressure, mechanical loading or use outside the product’s stated limits. Ordinary use expressly advertised as suitable, including a stated off-road application, is not retrospectively treated as excluded use.

Service parts, normal wear and batteries

• Valve service components: Routine wear or maintenance replacement of stems, cores, caps, nuts and seals is not an additional product-warranty benefit. Inspect and service them according to the relevant manufacturer and installer guidance; do not assume that every component has the same replacement interval.
• Seals and gaskets: Wear from normal service conditions is different from a defect present in a supplied seal. Consumable status does not mean an incorrectly supplied or defective part has no consumer protection.
• Normal battery depletion: An expected finite battery life is not extended indefinitely by lifetime manufacturing-defect cover. Premature failure is assessed against the applicable product promise and circumstances; no single battery-life figure is imposed on every sensor or tool.

Purchase channels and previous ownership

• MyTPMS supply: Our voluntary cover applies to goods supplied directly by us or through a channel for which we expressly provide that cover. A purchase through a marketplace is not excluded merely because it used a marketplace: the actual seller and warranty offered matter.
• Other sellers and second-hand products: We may need purchase records to establish whether our original-purchaser warranty applies. This is separate from any statutory right, manufacturer obligation or warranty provided by the other seller.
• Third-party brands: Autel, Hamaton and OE-brand products supplied by us retain the MyTPMS coverage stated in Section 2. An independent manufacturer warranty may have different conditions; it is not the only avenue for a customer who has a remedy against us.

Labour, associated losses and freight

Our voluntary warranty is not an automatic reimbursement scheme for every workshop bill, towing charge, missed appointment or loss of income. However, we do not apply a blanket refusal to costs that we must meet under consumer law, including reasonably foreseeable loss caused by a consumer-guarantee failure. Section 15 explains how to submit supporting information. Return and replacement freight are addressed in Sections 9 and 12 and are not restricted only to major failures.

Contact us when a problem becomes apparent. You do not need to identify the technical cause or decide whether the claim is a warranty or consumer-guarantee claim before seeking help. The steps below help us match the item to its purchase and investigate it efficiently.

1. 1

   Find your purchase record

   Have your order number, invoice, receipt or other reasonable evidence of purchase ready. If the invoice is missing, contact us with the order email address, approximate date and product details so we can try to locate the transaction. A receipt is helpful, but it is not the only possible evidence.

2. 2

   Describe the problem and provide available evidence

   Explain what is happening and when it began. Photographs of accessible parts, a dashboard message, tool results or a short video may help. Do not remove a tyre or dismantle a sealed sensor just to photograph its interior. Provide information that is safe and reasonably available.

3. 3

   Contact the warranty team

   Email [email protected] with your order number, product details, contact information and a description of the fault. Include relevant vehicle details for a sensor, or the tool model, serial number and firmware version where available. Use a subject such as “Warranty Claim – order number”. You may also telephone or write to our premises.

4. 4

   Assessment and return instructions

   Our technical team aims to review the information within 2–5 business days. We may suggest relevant troubleshooting or request a physical assessment. Where an Australian claim appears likely valid and a return is needed, we provide a prepaid return method. Some clear, straightforward cases may be resolved without a return. Freight arrangements are explained in Section 9.

5. 5

   Receive the outcome and remedy

   We explain the result, proposed remedy and any further steps. An approved replacement is sent by express shipping within Australia or standard international shipping overseas without a replacement-dispatch charge. If the original is unavailable, we discuss an equivalent or refund. An approved refund is initiated within 3 business days after approval; bank settlement is separate.

Contact options and authorised representatives

Email is useful for attaching documents, but telephone and postal enquiries are also welcome. Call 1300 818 030 during customer-support hours, Monday–Friday, 9 am–5 pm Melbourne local time, or use our Contact page. We can help create a written record if you have difficulty sending an email.

A workshop, reseller or another representative may assist with your permission. We may verify their authority before sharing personal order information. There is no requirement to surrender your own claim simply because another person assists with it.

Provide the information relevant to the product and problem, to the extent it is available. We will ask for further details when necessary rather than reject a claim automatically because a photograph, invoice copy or technical reading is missing.

Information for a warranty enquiry

• Your name and a suitable contact method, such as email or telephone.
• Your order number or other reasonable proof of purchase. Let us know if you need help locating a record.
• The product name, part number or identifying details; an accessible label or packaging photo can help.
• The purchase date and approximate installation date where relevant.
• A description of the problem, when it began and whether it is intermittent or constant.
• Available photos or diagnostic results, without undertaking unsafe work or incurring unnecessary removal costs merely to submit the enquiry.
• Vehicle make, model, year and build/market details relevant to compatibility. Supply the VIN only where needed to distinguish the application; unrelated identity documents are not required.
• The installer’s details and relevant job notes, if applicable and available. Work by another installer does not itself establish misuse or remove an unrelated defect claim.

Additional information for a diagnostic or programming tool

• The model and serial number, where accessible.
• The software or firmware version, if the device can display it; a tool that will not start can still be assessed.
• The function that failed and the steps that led to the problem.
• Relevant updates, resets, power supplies or connected equipment used since purchase. Report these to assist diagnosis, not because any update or third-party connection automatically voids cover.

Original packaging is not required for a faulty-product claim. Return the product securely when a return is needed, and do not include passwords, full payment-card details or unrelated personal documents. Information supplied for the case is handled under our Privacy Policy.

The periods in Section 2 describe additional voluntary warranties. They do not determine how long consumer guarantees apply. Whether a product should reasonably remain durable depends on matters such as the type of product, price, statements made about it, intended use and surrounding circumstances. A fault claim is not automatically limited to 30 days, 12 months or three years.

Major and minor product failures

• Major failure: This may include unsafe goods, a significant departure from their description, or a serious problem (or combination of problems) that would have stopped a reasonable consumer buying them. Inability to fulfil an ordinary or disclosed purpose that cannot easily be fixed within a reasonable time can also be relevant. Where the statutory conditions are met, you may reject the goods and choose a refund or replacement, or keep them and claim compensation for reduced value.
• Minor failure: We have an opportunity to provide an appropriate free remedy within a reasonable time. If the problem cannot or will not be remedied within that time, further remedies may be available, including recovery of reasonable repair costs or a refund/replacement, depending on the circumstances.
• Related losses: A consumer-guarantee failure can also give rise to compensation for reasonably foreseeable loss or damage. It is not automatically limited to the replacement sensor price; see Section 15.

Getting help

Contact [email protected] or 1300 818 030 to raise a problem. The ACCC provides warranty guidance and accepts reports for its regulatory work, but does not decide individual disputes. Consumer Affairs Victoria provides consumer information and may assist with eligible disputes. Tribunal or court options depend on the circumstances and their jurisdiction; see Section 16.

Contact us promptly if a product arrives damaged, has a defect when first checked or does not work during initial setup. We give confirmed arrival faults priority handling. You do not need to decide whether the cause is manufacture, packaging or the carrier before asking us to investigate.

Dead on arrival (DOA)

A product that will not operate during initial setup may have an arrival fault, although an incorrect application, a flat external power supply or an incomplete relearn can produce similar symptoms. Describe the problem and the safe checks already attempted. We may offer relevant troubleshooting or arrange assessment. A confirmed DOA claim receives priority replacement at no cost, without removing any right to choose a different remedy under consumer law.

Transit damage

Where practical, photograph accessible damage, the outer parcel and the shipping label, and keep the packaging while we investigate. Do not continue handling or using a product that appears unsafe. We consider the delivery evidence and the condition of the goods, and arrange an appropriate remedy for confirmed transit damage or an incorrectly supplied item.

A parcel can be damaged internally even when its outer packaging appears intact. Conversely, a marked carton does not by itself establish that the product is defective. We assess what happened rather than require a particular appearance of the parcel before helping.

Email the order number, product details and available evidence to [email protected]. We cover reasonable return and replacement-delivery costs for a confirmed faulty, damaged-in-transit or incorrectly supplied item as described in Section 9. A carrier investigation is handled alongside our responsibilities to you; it is not a requirement for you to pursue the carrier alone.

A return is sometimes needed to distinguish a product defect from installation damage, configuration or a vehicle-side problem. Clear evidence may allow us to resolve a straightforward claim without a physical return, but this is assessed case by case. We explain what to send and why it is needed.

Return instructions and references

Please contact us before sending the product, where reasonably practical, so we can provide an RMA or other case reference, packaging instructions and the appropriate return method. Include your order and contact details inside the parcel. An RMA helps us identify it; not having one does not remove a faulty-product or consumer-guarantee claim, and does not automatically justify returning the parcel at your expense.

Who pays the return costs?

• Australian returns: Where a claim appears likely valid and a return is required, we provide a prepaid method. Where you have already paid reasonable return postage for a product confirmed to have a problem, we reimburse that cost. We discuss collection or removal arrangements when the item cannot reasonably be returned by ordinary post.
• International returns: Contact us to agree the return route and documentation. If a prepaid method is unavailable, you may need to arrange postage initially. For a confirmed defect or supply error, reasonable return costs are covered or reimbursed where required by applicable law; this is not limited to major failures. See Section 12 for the voluntary-warranty freight distinction.
• Reimbursement: Send the postage or transport receipt, order/case reference and a brief explanation to [email protected]. We confirm the supported amount and payment arrangement. Discuss unusually expensive freight or removal work first where practical, without delaying necessary safety action.
• No defect found: We explain the assessment. We do not introduce a surprise inspection, handling or return-delivery fee after receiving the item. Any proposed charge for non-covered work must be disclosed and agreed beforehand where required, and must be lawful.

Packing, tool data and assessment time

Use the original packaging where convenient, or another suitable protective package. Original packaging and a printed email are not mandatory for a fault claim. Send accessories that are relevant to the fault or specifically requested, rather than unrelated items. Keep a tracking receipt if arranging your own postage.

Do not post a swollen, leaking, overheating, physically damaged or otherwise suspect battery-powered product using an ordinary return label. Tell us first so an appropriate route can be considered under the carrier’s conditions. Do not dismantle a sealed sensor or remove a built-in battery simply to send it back.

Where a diagnostic tool stores data, make a backup where possible and tell us about relevant saved information before a repair or reset. If the proposed repair could erase user-generated data or involve refurbished goods or parts, we provide the required repair notice before proceeding. A backup request is not a blanket waiver of responsibility for the repair.

We usually inspect an ordinary returned item within 2–3 business days after arrival, consistent with our Returns & Refund Policy. More involved testing may take longer; we explain the next steps and keep you updated. Once a refund is approved, it is initiated within 3 business days after approval, with bank or payment-provider settlement separate.

The standard voluntary warranty described here is for the original purchaser and is not automatically transferred when sensors or a vehicle are sold second-hand. For retail lifetime sensor cover, the original-vehicle condition in Section 2 also applies where it formed part of the purchase terms. A more favourable express warranty made at the time of sale is not withdrawn by this section.

These voluntary conditions are separate from statutory rights. A person receiving goods as a gift may have consumer-guarantee rights. Depending on the transaction and the applicable law, rights can also arise against a business selling second-hand goods or against a manufacturer or importer. This policy does not state that every subsequent owner has no possible remedy or can only deal with a private seller.

Resellers, workshops and trade purchases

The MyTPMS warranty on a wholesale transaction and the promises a reseller makes to its retail customer are distinct. A reseller must meet the obligations applying to its own sale. It should not tell an end customer that a wholesale label or the expiry of an upstream warranty automatically removes consumer guarantees.

Trade customers can contact us with the supply invoice, affected product and relevant fault information. Where we expressly provided a MyTPMS retail warranty through that channel, we assess that undertaking according to its terms. Rights concerning manufacturer reimbursement or other supplier remedies are assessed separately; this page does not replace them with a blanket “pass-through” rule.

Keep the purchase and product-identification records that establish the warranty offered, and only share customer information needed for the claim with appropriate authority. An authorised representative may help an original purchaser communicate with us without becoming the warranty holder.

A TPMS warning or lack of displayed pressure is not, on its own, a diagnosis of a defective sensor. Correct application, suitable physical fitting, sensor configuration and the vehicle’s recognition procedure all matter. Our team can help establish what has and has not been completed without requiring a customer to identify the technical cause before raising a claim.

Compatibility and our advice

Use the product listing and the vehicle-specific relearn guide, and contact us about uncertain applications. Relevant details can include make, model, build date, market specification, original sensor reference and the vehicle’s installed system. If our description, fitment recommendation or supplied programming was wrong, we assess that as a supply or service issue, not automatically as customer misuse.

Physical installation

Internal sensors normally require suitable tyre-service equipment and an installer familiar with the product and wheel. Follow the applicable valve torque, sealing and fitment instructions. Do not break a tyre bead, dismantle a sensor or perform an unsafe road test merely to collect evidence for a warranty enquiry. Exclusions for damage caused by a separately engaged installer do not excuse a defect or work for which MyTPMS is responsible.

Checks that may help diagnosis

• Application and hardware: Confirm the actual sensor model and vehicle system, rather than assume a radio-frequency number or an OE cross-reference alone establishes compatibility.
• Sensor programming or cloning: Where required for that sensor, check the selected application and any cloned ID against the supplied instructions. Programming a sensor and registering it to the vehicle are different tasks.
• Vehicle relearn or registration: Follow the specific procedure for the vehicle and market. It may require a stationary procedure, an OBD registration or an appropriate driving procedure. There is no universal requirement to fit four new sensors or drive for 15 minutes above a particular speed for every vehicle.
• Pressure and safety: Check actual tyre pressures using suitable equipment and the vehicle manufacturer’s guidance. Do not assume a warning is only a sensor issue, overinflate tyres to clear it, or keep driving with an unsafe tyre or leak.
• Diagnostic evidence: Where available, supply sensor readings, IDs, receiver faults or screenshots. A warning remaining after correct steps can justify further investigation even if the product initially worked.

International customers receive the same voluntary coverage by product and purchase type shown in Section 2, subject to the original purchase terms and the freight arrangements below. Any mandatory local rights that apply to the transaction are additional and are not removed by Australian governing-law wording.

Practical arrangements for overseas claims

• Return freight: For a claim relying solely on our additional voluntary warranty, overseas customers may need to pay for returning the item to Springvale. This does not apply to costs we must meet under consumer law or another purchase-specific promise. Where a fault or incorrect supply attracts a legal reimbursement obligation, we cover reasonable return costs whether the failure is major or minor. We explain the proposed arrangement before a return.
• Replacement or repaired-product dispatch: We cover standard international dispatch of an approved warranty replacement or repaired item, preserving the return-to-customer freight benefit. This is separate from any original order’s international shipping charge.
• No-return assessment: For a low-value item or where return cost and practicalities are disproportionate, we may use photographs, diagnostic information or video to resolve the claim without a return. Do not destroy or discard the item unless we confirm that this is appropriate.
• Customs: Replacement goods may require customs processing. We provide accurate replacement/repair documentation; we do not falsely mark a commercial shipment as a gift or understate its value. Any duty or tax treatment depends on the destination and shipment. Charges legally payable by you and not covered by our obligations may need to be paid to the carrier or authority; we discuss the arrangement and do not override an applicable remedy.

Local consumer protection

Consumer protection varies by country, the type of transaction and whether particular laws apply to an overseas seller. The following cards identify relevant frameworks, not a promise that every provision or fixed period applies to every order. Product warranties do not displace mandatory rights.

Contact [email protected] with your location, order details and the problem. You can also seek independent guidance from the consumer authority in your country. We do not require international customers to waive mandatory rights in order to use this warranty process.

We stand behind the product descriptions and express quality promises supplied with our goods. Performance, environmental limits, battery expectations and compliance documentation are product-specific. A lifetime manufacturing-defect warranty does not, by itself, certify a testing standard, prove a component’s country of origin or guarantee an unlimited service life.

Product information and supporting documentation

• Radio and application: The sensor model and intended vehicle/market determine the relevant specification. A 315 MHz or 433 MHz marking is not, on its own, evidence of every regulatory requirement. Ask us for information relevant to the product you are buying.
• Pressure and temperature: Applicable accuracy and operating ranges should be read from the product’s specification. We do not use one calibration or accuracy figure as a blanket promise for every sensor and tool.
• Housing and environmental protection: Refer to the specific model’s operating conditions and any stated protection rating. A general description of a sealed sensor is not an assurance of every ingress-protection certification.
• Battery expectations: Any published battery-life representation remains relevant to that product. Actual age, use, storage and whether the failure is premature are considered when assessing a battery complaint.
• Evidence for the model: Contact us with the product reference and the information you require. We do not treat a broad quality statement or a third-party brand reference as a substitute for applicable model-specific compliance records.

Quality enquiries and recurring faults

When a claim indicates a possible batch or recurring product problem, we investigate the relevant information and may seek technical information from the supplier. We use claim findings to inform product support and corrective action. If a systemic manufacturing issue is identified, we will contact identifiable affected customers to offer appropriate remedies, including customers who have not yet submitted a claim.

Keep the product reference, sensor or tool identification and purchase record where possible; these can assist traceability. Reporting a safety concern does not depend on first completing every routine warranty step. Stop using an unsafe product and contact us promptly.

Our Returns & Refund Policy and this Warranty Policy deal with related but different situations. You do not have to choose the correct document before speaking to us; explain the issue and we will consider the applicable offer and consumer rights together.

• Change of mind: Eligible retail requests may be made within 30 calendar days from delivery, subject to the conditions in the Returns Policy. The customer arranges and pays tracked return postage; no retail restocking fee applies. This is not the deadline for fault or warranty claims.
• Warranty: This page describes product-defect cover, relevant eligibility and exclusions, the assessment process and the remedies offered by MyTPMS.
• Incorrect supply or description: An unsuitable item can be a description, advice or supply issue even when it is not physically broken. It is not automatically a change of mind simply because the customer ordered through the website without first phoning us.
• Consumer guarantees: Applicable legal remedies operate independently of our voluntary return window and warranty periods. They can apply to installed, programmed, used or unpackaged goods where the legal conditions are met.
• Refund timing: We initiate an approved refund within 3 business days after approval. The bank or payment provider may take additional time to show the funds. Store credit is optional, not a compulsory replacement for a refund you are entitled to receive.

Return requests, warranty investigations and follow-up should use the same order or case reference where available. We do not require a customer to start again solely because an initial enquiry was labelled as a return rather than a warranty claim. A promise made for an existing purchase is not withdrawn by directing the customer to a different policy.

This voluntary product warranty does not promise payment of every loss or cost associated with a fault. Entitlement depends on the warranty offered, the applicable consumer law, the cause of the loss and the supporting information. Nothing here imposes a blanket purchase-price cap or takes away a non-excludable remedy.

Product remedies and related expenses

• Covered product: We provide the repair, replacement or refund applicable to the approved claim, while preserving a consumer’s right to choose a remedy where the law gives that choice.
• Return and replacement delivery: Sections 9 and 12 explain prepaid methods, reasonable-cost reimbursement and international arrangements. A separate freight term cannot override costs we are required to pay.
• Installation-related costs: Tyre removal/refitting, balancing or other workshop costs are considered against their necessity, cause and any legal entitlement. They are not automatically included in every voluntary claim or automatically excluded from every statutory claim.
• Other loss: Towing, alternative transport, vehicle downtime or similar expenses require assessment of the connection to the failure, reasonableness and foreseeability. We do not use the label “consequential loss” to deny compensation that the law requires.

Requesting reimbursement or compensation

Provide your order/case number, an explanation of the claimed loss and available invoices, receipts or other evidence to [email protected]. Where practical, discuss substantial proposed work with us before it is performed so we can assess options and avoid unnecessary cost. That request does not require you to delay necessary safety measures or give up a legal remedy.

We explain the outcome and any amount agreed. We do not charge a penalty merely for making a claim in good faith. Loss caused independently by misuse, unrelated vehicle damage or another party’s work is assessed on its own facts rather than assumed to have been caused by a sensor defect.

Raise the concern with us

Email [email protected] with the order/case reference, what remains unresolved and the outcome you are seeking. You can ask for the matter to be reviewed by a senior team member. We commit to responding to a warranty dispute with a proposed resolution within 5 business days. If further investigation is needed, we explain the reason and the next steps.

Our Complaints & Dispute Resolution Policy gives further contact and escalation details. Contacting us does not prevent you from obtaining independent advice, notifying a bank within its dispute deadline or taking necessary legal action.

External assistance

• Consumer Affairs Victoria: consumer.vic.gov.au provides consumer information and may assist with an eligible Victorian dispute.
• ACCC: accc.gov.au provides national guidance and accepts reports for enforcement and education. It does not resolve individual warranty disputes.
• Tribunals and courts: An appropriate tribunal or court may determine a dispute, subject to its jurisdiction, application requirements and fees. Details for VCAT are available at vcat.vic.gov.au. We do not represent that every interstate or international claim is eligible there.

International disputes and governing law

International customers may contact us directly and seek guidance from an appropriate local consumer authority. We will engage in good faith to resolve the matter; we do not represent membership of a particular external dispute scheme unless that arrangement has been established.

This policy is governed by the laws of Victoria and applicable Commonwealth laws of Australia. That choice does not remove mandatory consumer protections, available remedies or a competent forum that applies to an international customer’s transaction. An internal complaint stage is not an agreement to let a statutory time limit expire.

We may update this policy to reflect changes in the product range, business arrangements, warranty offers or applicable law. The updated page identifies its revision date. Publication of new wording does not by itself replace the warranty terms or express promises supplied with an earlier purchase.

For material changes, we take reasonable steps to notify affected registered customers by email or an appropriate website notice. Restrictions that reduce cover are not applied retrospectively to goods already sold under more favourable terms. Where changes improve coverage, broaden eligibility or extend a warranty period, those improvements apply to eligible products already in service as well as future eligible purchases, in accordance with the announced improvement.

Keep the warranty information supplied with your order. Contact [email protected] if you need help identifying the version or purchase-specific promise relevant to your claim. Our statutory obligations and a customer’s applicable rights continue irrespective of an update to this page.

Read the related documents for ordering, returns, delivery, privacy and other customer information. These documents should be consistent with the purchase-specific promise and do not remove non-excludable rights.