MyTPMS Automate Sensors Warranty Policy

This Warranty Policy governs all warranty entitlements, claims, and remedies available to customers who purchase products from MyTPMS Automate Sensors, owned and operated by MyTPMS Australia (ABN: 53 807 701 500), located at Factory 5–6, 44–50 Westall Rd, Springvale, Victoria 3171, Australia. This policy applies to all purchases made through our website at mytpms.com.au, by telephone, or through any other authorised sales channel operated by MyTPMS Australia.

Our products include Automate OE-quality TPMS sensors, OE replacement sensors, Autel TPMS sensors, Hamaton U-Pro sensors, vehicle-specific DIY TPMS master kits, sensor cloning and programming tools, the Automate A01 and A02 TPMS diagnostic tools, and related automotive accessories. Different warranty periods apply to different product categories and purchase types, and these are set out clearly throughout this document.

This Warranty Policy must be read in conjunction with our Returns and Refund Policy and our full Terms and Conditions. Nothing in this policy limits, qualifies, or removes any right or guarantee you hold under the Australian Consumer Law (ACL) or equivalent consumer protection legislation in your country of residence.

MyTPMS Australia applies different warranty periods depending on the product type and the nature of the purchase. The following table sets out the warranty period that applies to each product category and purchase arrangement. Please identify which row applies to your purchase before proceeding with a warranty claim.

Eligible Automate TPMS sensors purchased by retail consumers directly from MyTPMS Australia or through an authorised MyTPMS retail channel are covered by a lifetime warranty against manufacturing defects, subject to the conditions and exclusions set out in this policy. The lifetime warranty applies for as long as the original retail purchaser owns the product and uses it in the vehicle for which it was originally programmed, provided the defect constitutes a genuine manufacturing fault that was present at the time of manufacture.

The lifetime warranty is available only to the original purchaser and is not transferable to a subsequent owner of the vehicle or the product. It does not cover the product for the life of any particular vehicle, nor does it guarantee that the sensor will continue to be compatible with future vehicle software updates, ECU firmware changes, or changes in regulatory TPMS frequency requirements.

Automate TPMS sensors supplied to wholesale accounts, trade customers, resellers, automotive workshops, tyre retailers, and bulk purchasers are covered by a 3-year warranty against manufacturing defects from the date of purchase, unless a written trade agreement, formal invoice, or product page clearly specifies a different warranty period for that specific supply arrangement. If you are a trade customer and are uncertain whether your account is classified as a wholesale or retail arrangement, please speak with our sales team before placing your first order.

The Automate A01 TPMS Diagnostic Service Tool, the Automate A02 TPMS Diagnostic Service Tool with OBD Support, and all third-party sensor programming and cloning tools sold through our store are covered by a 12-month warranty against manufacturing defects and hardware faults under normal operating conditions from the date of purchase. This warranty applies to the physical hardware only. Software updates, firmware upgrades, and vehicle protocol additions delivered digitally are not covered by this warranty but are provided separately in accordance with the relevant tool's update policy.

Our warranty covers eligible products against manufacturing defects — meaning faults that originated during the design, component selection, or production process and were present in the product at the time it left our warehouse. A manufacturing defect is a condition that causes the product to fail to function as described under normal use, and which is not attributable to any action, inaction, or circumstance arising after the product left our possession.

• Internal sensor electronics failure: Failure of the internal pressure transducer, temperature sensor, signal transmitter, or processing chip that causes the sensor to stop transmitting data or to transmit inaccurate data, where no external physical damage is present and the sensor has been correctly installed and programmed.
• Battery failure within expected service life: Premature and unexpected depletion of the internal battery within the warranted period, provided the vehicle has been driven under normal conditions and the battery depletion is not attributable to extended storage in extreme temperature conditions or improper programming cycles.
• Defective housing or seal integrity: Failure of the sensor body caused by defective moulding, bonding, or sealing at the time of manufacture that results in moisture ingress or structural failure of the casing, provided the sensor has not been subject to impact, tyre removal equipment damage, or improper valve torque.
• TPMS protocol transmission faults: Failure of the sensor to transmit on its designated radio frequency protocol as specified on the product listing, confirmed after independent inspection by our technical team, where the fault is attributable to a manufacturing-stage component fault rather than a vehicle-side receiver or ECU issue.
• Sensor verified faulty after inspection: Any sensor fault confirmed as a manufacturing defect by our technical team following physical inspection or diagnostic testing, regardless of whether the specific failure mode is listed above, provided it does not fall within the exclusions stated in Section 04 of this policy.

• Display or screen failure: Failure of the integrated display unit caused by a manufacturing defect in the screen component or its internal connection, provided the device has not been subjected to impact, liquid ingress, or exposure to conditions outside its specified operating range.
• Button, connector, or port failure: Failure of physical buttons, the OBD-II connector, USB ports, or charging ports caused by internal manufacturing defects, provided the failure is not attributable to misuse, excessive force, or liquid damage.
• Internal processing or communication failure: Failure of the internal processor, Bluetooth module, RF transceiver, or internal memory attributable to a manufacturing-stage component fault under normal operating conditions.
• Battery charging or power failure on new devices: Failure of the internal rechargeable battery to hold charge within a reasonable period of initial use, where the failure is attributable to a defective battery cell supplied at the time of manufacture.

If your warranty claim is assessed and approved by our technical team, MyTPMS Australia will, at our reasonable discretion and in accordance with the Australian Consumer Law, provide one of the following remedies:

• Replacement: We will supply a replacement product of the same or equivalent specification at no cost to you. Replacement products will be dispatched via standard shipping at no charge to Australian customers. International customers may be required to pay return freight costs where the defect is not attributable to MyTPMS Australia.
• Repair: Where practical, we may arrange repair of the defective product. This option is more commonly applicable to diagnostic tools than to sensors, where replacement is typically faster and more practical.
• Refund: In circumstances where neither repair nor replacement is reasonably available within a reasonable timeframe — or where the defect constitutes a major failure under the ACL — we will offer a full or partial refund depending on the nature and extent of the failure.

The following circumstances, conditions, and causes of failure are excluded from warranty coverage. These exclusions do not affect your statutory rights under the Australian Consumer Law in cases where a product has a major failure or fails to be of acceptable quality regardless of cause. However, where the cause of the fault can be clearly attributed to one of the following circumstances, no voluntary warranty remedy will be provided.

• Incorrect installation: Damage caused by improper mounting, over-torquing or under-torquing of the valve nut, failure to use the correct sealing washer, or installation on a wheel or valve stem that is incompatible with the sensor's physical specifications.
• Tyre fitting machine damage: Physical damage to the sensor body, valve stem, or internal electronics caused by tyre mounting or dismounting equipment at a workshop or tyre fitting centre.
• Incorrect programming or cloning: Sensor failure attributable to incorrect TPMS programming, incorrect vehicle selection in the programming tool, failed cloning processes, incorrect frequency or protocol selection, or attempted programming using a non-compatible or non-approved programming tool.
• Valve damage during fitting: Damage to the valve core, valve stem, or valve seal caused during or after tyre fitting, including damage caused by tyre levers, tyre inflation equipment, or external impacts to the valve area.

• Physical impact or collision damage: Any crack, fracture, deformation, or internal damage caused by impact, kerbing, road debris, tyre blow-out force, or any external mechanical force.
• Liquid ingress beyond specified rating: Damage caused by exposure to water, cleaning fluids, lubricants, tyre sealants, or chemical compounds that penetrate the sensor body beyond its rated environmental resistance specification.
• Tampering or unauthorised modification: Any attempt to open, disassemble, modify, repair, or reprogram the product using unauthorised methods, third-party firmware, or tools not supplied or approved by MyTPMS Australia.
• Abnormal operating conditions: Failure caused by operating the product outside its stated specification range, including extreme temperature exposure, use in vehicles with wheel configurations that generate excessive heat, or use in off-road or competitive motorsport conditions beyond the product's design intent.

• Valve stems, valve caps, valve cores, and valve nuts: These are consumable service items that are replaced as a matter of course during tyre changes. They are not covered by any warranty and must be inspected and replaced at each tyre service interval by a qualified tyre technician.
• Seals and gaskets: O-rings, rubber seals, and sealing washers are considered consumable components with a finite service life that is affected by wheel chemical environment, tyre inflation frequency, and ambient temperature cycling. Replacement of these items does not constitute a warranty claim.
• Normal end-of-battery-life: Sensor battery depletion that occurs after a period of normal vehicle use consistent with the battery's rated service life, as disclosed in the product specification. All current Automate TPMS sensors use a non-replaceable internal battery with an expected service life stated on the product listing.

• Products not purchased from an authorised channel: Warranty coverage is available only for products purchased directly from mytpms.com.au or from an authorised MyTPMS reseller or dealer. Products purchased from unauthorised third-party resellers, second-hand, or through marketplaces where the authenticity and prior handling cannot be verified are not eligible for warranty service from MyTPMS Australia.
• Non-Automate brand products serviced through third parties: Products of third-party brands (Autel, Hamaton, OE brands) that have been serviced, repaired, or modified through channels other than those authorised by the respective brand manufacturer or MyTPMS Australia are excluded from our store warranty, though the manufacturer's own warranty may still apply separately.

• Labour and workshop costs: The warranty covers the cost of the replacement product only. We do not cover the cost of labour, tyre removal, wheel balancing, tyre inflation, or any workshop charges associated with installing a warranty replacement sensor.
• Vehicle downtime and consequential losses: We do not accept liability for costs arising from vehicle downtime, loss of use of a vehicle, towing fees, alternative transport, missed appointments, or any consequential, indirect, or economic loss caused by a product failure, except where such liability cannot be excluded under the ACL or other applicable law.
• Return freight costs (international): International customers seeking a warranty remedy may be required to cover the cost of returning the defective product to our warehouse in Springvale, Victoria, unless the defect constitutes a major failure under the ACL or equivalent law applicable in the customer's country.

We have made our warranty claim process as straightforward as possible. Please follow the steps below to submit your claim efficiently. Providing complete and accurate information at the outset allows us to assess your claim promptly and avoid unnecessary delays. All warranty claims must be submitted directly to MyTPMS Australia — we do not accept claims submitted through third-party workshops or resellers on behalf of the original purchaser without prior written authorisation.

In addition to email, you are welcome to contact us about a warranty matter by:

• Phone: Call us on +61 1300 818 030 during business hours (Monday to Friday, 09:00–17:00 AEST). Our team can discuss your claim verbally, however we will still require a written follow-up by email for record-keeping purposes.
• WhatsApp or Live Chat: Initial contact and general guidance is available through our WhatsApp chat and Live Chat functions on our website. For formal warranty submissions, an email record is required.

To allow our team to assess your warranty claim as efficiently as possible, please ensure you include all of the following information in your initial warranty email. Incomplete claims will require follow-up correspondence, which may extend the overall processing time. The more detail you provide upfront, the faster we can resolve your claim.

• Your full name and contact phone number
• Your order number or original invoice from MyTPMS Australia
• The product name and part number as listed on your invoice and product packaging
• The date of purchase and, where applicable, the date of installation
• A clear description of the fault — what the product is doing or not doing, when the issue first occurred, and whether it is persistent or intermittent
• Photographs of the sensor, valve, and wheel — including any visible damage or unusual conditions
• Your vehicle make, model, year of manufacture, and VIN (Vehicle Identification Number) where applicable
• Name and location of the workshop or tyre fitter that installed the sensor, if applicable

• The serial number of the tool (found on the back of the device or in the tool's settings menu)
• The current firmware version displayed on the tool at the time the fault was identified
• A description of the specific function or feature that has failed and the steps you took that led to the failure
• Whether the tool has been updated, reset, or connected to any third-party device or software since purchase

Under the ACL, when you purchase products from MyTPMS Australia as a consumer, you are entitled to the following statutory guarantees regardless of any voluntary warranty terms we offer:

The ACL distinguishes between major failures and minor failures, and the remedies available differ accordingly:

• Major failure: A failure is major under the ACL if the product would not have been purchased by a reasonable consumer had they known about the failure; the product is substantially unfit for its common purpose and cannot easily be made fit; the product is unsafe; or it differs significantly from the description provided. For a major failure, you are entitled to choose your preferred remedy — a replacement, refund, or compensation for the reduction in value of the goods.
• Minor failure: For a minor failure, we have the right to choose the most appropriate remedy — repair, replacement, or refund. We commit to assessing and resolving minor failure claims within a reasonable timeframe and to communicating our proposed remedy clearly to you in writing.

If you wish to exercise your rights under the ACL, you can:

• Contact us directly at sales@mytpms.com.au — this is always the fastest and most direct path to resolution
• Contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au for general consumer protection guidance
• Lodge a complaint with Consumer Affairs Victoria at consumer.vic.gov.au for Victorian-specific consumer protection matters
• Seek resolution through the Victorian Civil and Administrative Tribunal (VCAT) for disputes that cannot be resolved through direct contact with us

MyTPMS Australia takes great care in packaging all products to minimise the risk of damage during transit. However, on rare occasions, a product may arrive with a visible defect present at the time of delivery, or a fault may be identified during initial setup before any installation has taken place. These situations are handled separately from standard warranty claims because they are treated as a supply-stage issue rather than a failure-in-service issue.

If you receive a product that does not function at all upon initial setup and inspection — and this condition is unrelated to any external damage visible on the packaging or product — this constitutes a Dead on Arrival (DOA) product. DOA claims must be reported to us within 7 days of the delivery date shown on your delivery tracking record. To submit a DOA claim, please email sales@mytpms.com.au with your order number, photos of the product and packaging, and a description of the non-functioning condition. Approved DOA claims will receive a replacement product dispatched at no cost, with priority handling.

If you receive a product with visible packaging damage and the product inside is also physically damaged as a result of transit handling, please take photographs of both the outer packaging and the product before opening the packaging fully, and contact us within 5 business days of delivery. We will assess whether a replacement is appropriate and, where the damage is clearly attributable to carrier mishandling, we will arrange a replacement at no cost to you and file a claim with the carrier on your behalf.

Not all warranty claims require the physical return of the defective product. In many cases — particularly for straightforward sensor faults supported by clear photographic evidence — our technical team can approve a warranty remedy without requiring you to return the product. However, in cases where the fault is not clearly evident from documentation alone, or where we need to conduct a physical inspection to determine whether the defect is a manufacturing fault or an installation or usage issue, we will request that you return the product to us.

Do not return any product without first receiving written authorisation from our team. Unrequested returns may cause delays in processing and may be returned to you at your cost. Once our team has assessed your claim and determined that a physical return is required, we will provide you with a Return Merchandise Authorisation (RMA) number and, for Australian customers with approved claims, a prepaid return shipping label. International customers will need to arrange their own return shipping unless the defect constitutes a major failure under applicable law.

The voluntary warranty offered by MyTPMS Australia — including the lifetime retail warranty on Automate TPMS sensors — is granted to the original purchaser only and is non-transferable. This means that if you sell or otherwise transfer ownership of the vehicle in which the sensors are installed, or if you sell the sensors separately as second-hand goods, the warranty does not transfer to the new owner of the vehicle or the sensors.

This non-transferability provision applies to our voluntary warranty only. The ACL consumer guarantees that attach to the original transaction remain with the original purchaser and relate to their specific purchase event. A subsequent purchaser of a second-hand vehicle fitted with our sensors would need to seek any recourse against the party from whom they purchased the vehicle.

If you are a wholesale or trade customer who supplies our products to end-user retail customers, you are responsible under Section 271 of the ACL for ensuring that the consumer guarantees pass through to your customers and that those customers have access to appropriate remedies. Please review your obligations under the ACL in this regard. If you have questions about your obligations as a reseller, we recommend seeking independent legal advice or contacting Consumer Affairs Victoria.

Correct vehicle compatibility, proper installation, and correct programming are all essential requirements for TPMS sensors to function as intended and for warranty coverage to apply. MyTPMS Australia provides detailed vehicle compatibility information on every product listing, comprehensive TPMS relearn guides at mytpms.com.au/tpms-relearn-guide/, and direct technical support via phone and email. Customers are strongly encouraged to verify compatibility before purchasing and to seek confirmation from our team if they have any doubt.

If your sensors are installed by a third-party workshop, tyre fitter, or automotive service centre, that installer is responsible for ensuring correct fitment procedures are followed. MyTPMS Australia is not liable for damage caused by incorrect tyre fitting practices, over-torquing, valve damage, or programming errors made by third-party installers. If you experience a TPMS fault following a professional installation, we recommend first asking your installer to verify their installation procedure and programming steps before lodging a warranty claim with us.

Before submitting a warranty claim for a sensor that is not communicating with your vehicle, please verify the following steps have been completed, as incorrect programming is the most common cause of sensor communication failures and is not covered by warranty:

• The correct TPMS relearn or OBD programming procedure has been completed for your specific vehicle make, model, and year using the procedure published in our relearn guide
• The sensor has been programmed to the correct frequency (315 MHz or 433 MHz) and protocol for your vehicle's TPMS receiver
• All four sensors have been installed and the vehicle has been driven for at least 15 minutes above 25 km/h to allow the TPMS system to complete its initialisation cycle
• The TPMS warning light has not simply been triggered by a low tyre pressure condition rather than a sensor fault — inflate all tyres to the manufacturer's recommended pressure and drive for 15 minutes to check whether the warning clears

MyTPMS Australia ships to customers worldwide. International customers are entitled to the same voluntary warranty terms set out in this policy as Australian customers, subject to the practical conditions noted below. In addition to our voluntary warranty, international customers may hold statutory consumer protection rights under the laws of their own country, and we acknowledge and respect those rights fully.

• Return freight responsibility: International customers are responsible for the cost of returning defective products to our warehouse in Springvale, Victoria, Australia, unless the defect constitutes a major failure under Australian Consumer Law or equivalent consumer protection law in the customer's country of residence. We will cover the cost of dispatching the warranty replacement or repaired product back to the international customer.
• No-return warranty assessment: Where the cost and practicality of return shipping makes a physical return unreasonable for low-value items, we may, at our discretion, assess the warranty claim based on photographic and video evidence alone and dispatch a warranty replacement without requiring the return of the defective product. This is assessed case by case.
• Import duties on warranty replacements: Warranty replacement products dispatched to international customers may be subject to import duties, customs fees, or local taxes in the destination country. These charges are the responsibility of the recipient and are not covered by MyTPMS Australia. We will clearly mark warranty replacement shipments on customs documentation to minimise the risk of dutiable assessment, but we cannot guarantee how customs authorities in any particular country will classify the shipment.

The following summary outlines the key consumer protection and warranty-related legislation applicable to customers purchasing from MyTPMS Australia in the following countries. These statutory rights exist independently of and in addition to our voluntary warranty:

If you are purchasing from any of the above jurisdictions or from another country with applicable consumer protection legislation and you wish to understand how your local rights apply to your purchase, please contact us at sales@mytpms.com.au and we will discuss your specific circumstances openly and transparently.

All Automate TPMS sensors supplied by MyTPMS Australia are manufactured to OE-equivalent quality standards and are required to meet the following performance and compliance benchmarks before being stocked and offered for sale. Our commitment to product quality underpins our confidence in offering a lifetime retail warranty on our Automate range.

• Radio frequency compliance: Automate TPMS sensors operating at 315 MHz and 433 MHz are manufactured and tested to comply with applicable radio frequency regulations in the markets in which they are intended for use, including Australian Communications and Media Authority (ACMA) radiocommunications regulations and equivalent standards in the relevant destination markets.
• Pressure and temperature accuracy: Sensors are factory-calibrated and tested to ensure that pressure readings are accurate to within the specification stated on the product listing under standard operating conditions, and that temperature reporting is consistent with the vehicle's expected tyre operating temperature range.
• Sealing and ingress protection: All Automate sensor housings are sealed and tested for resistance to moisture, dust, and tyre operating fluid environments, ensuring reliable operation over the sensor's rated service life under normal driving conditions.
• Battery service life testing: Internal batteries used in Automate sensors are selected for consistent, long-duration performance. Each sensor model's expected battery service life is tested and stated on the product specification, giving customers a clear understanding of the replacement cycle they can expect.

MyTPMS Australia monitors warranty claim data across all product lines on an ongoing basis. Where we identify a higher-than-expected rate of claims on a specific batch or product variant, we will investigate the cause and — if a systemic manufacturing issue is identified — we will proactively contact affected customers to offer remedies, regardless of whether those customers have already submitted a formal claim. This proactive approach reflects our genuine commitment to product quality and customer confidence.

Our Warranty Policy and our Returns and Refund Policy are separate documents with different purposes, but they work together to protect your rights as a customer. The relationship between the two is as follows:

• Returns Policy: Governs the circumstances in which you may return a product for a refund, exchange, or store credit — including change-of-mind returns (subject to the conditions stated in that policy), incorrect orders, and products that are incompatible with your vehicle.
• Warranty Policy (this document): Governs claims for product defects, manufacturing faults, and failures under normal use — situations where the product itself has a problem, rather than a change of mind or an ordering error.
• ACL Consumer Guarantees: Operate as a separate, non-excludable layer of rights that sit above both our voluntary warranty and our returns policy. These statutory rights entitle you to a remedy from us regardless of what our voluntary policies say, provided the statutory conditions for a remedy are met.

If you are unsure whether your situation is best addressed under our Returns Policy or this Warranty Policy, please contact our team and we will direct you to the most appropriate process. You will never be sent in a circle between policies — our team will make a clear determination and provide you with a straightforward path to resolution.

To the fullest extent permitted by the Australian Consumer Law and other applicable law, the liability of MyTPMS Australia in relation to any warranty claim, product defect, or breach of any non-excludable consumer guarantee is limited to one of the following remedies, at our election:

• The replacement of the goods or the supply of equivalent goods
• The repair of the goods
• The payment of the cost of replacing the goods or acquiring equivalent goods
• The payment of the cost of having the goods repaired

This limitation applies where the defect or failure does not amount to a major failure under the ACL. Where a major failure exists, you are entitled to choose your remedy as described in Section 07 of this policy.

We ask all customers to contact us directly in the first instance before escalating any warranty dispute to a third party or external authority. The vast majority of warranty issues can be resolved quickly and fairly through direct communication with our team. Please email sales@mytpms.com.au with a detailed account of your concern, and we commit to responding with a proposed resolution within 5 business days.

If a warranty dispute cannot be resolved through direct communication, the following escalation pathways are available:

• Consumer Affairs Victoria: consumer.vic.gov.au — for Victorian-based consumer protection disputes
• Australian Competition and Consumer Commission (ACCC): accc.gov.au — for national consumer law complaints
• Victorian Civil and Administrative Tribunal (VCAT): For civil disputes arising from consumer transactions within Victoria, VCAT offers a low-cost alternative to formal court proceedings

For international customers who are unable to access Australian domestic dispute resolution mechanisms due to geographic or financial constraints, we will make every effort in good faith to resolve disputes through direct email correspondence and, where appropriate, internationally recognised online dispute resolution frameworks. Please contact us at sales@mytpms.com.au to initiate this process.

This Warranty Policy and all warranty transactions conducted through mytpms.com.au are governed by and construed in accordance with the laws of the State of Victoria, Australia, and the laws of the Commonwealth of Australia. For international customers, this governing law clause does not override any mandatory statutory rights you hold under the compulsory consumer protection laws of your own country.

MyTPMS Australia reserves the right to amend, update, or replace this Warranty Policy at any time to reflect changes in our product range, business operations, warranty scheme terms, applicable legislation, or regulatory requirements. Any changes will take effect from the date they are published on this page, with the "Last Updated" date revised accordingly.

Where a change is material — meaning it significantly affects the warranty rights available to existing or future customers — we will take reasonable steps to notify our registered customers via email or through a prominent notice on our website prior to the change taking effect. Changes that improve warranty coverage, broaden eligibility, or extend warranty periods will take effect immediately and will apply to all eligible products including those already in service.

The warranty terms that apply to your purchase are those that were in effect on the date your order was placed. We will not retroactively apply restrictions that reduce warranty coverage on products already sold under more favourable terms.

This Warranty Policy forms part of a comprehensive suite of policies that together govern your relationship with MyTPMS Australia. Each of the following documents should be read in conjunction with this policy. Click any link below to view the full document on our website: