Privacy Policy

Table of Contents

• Who We Are
• Business Contact Details
• What Information We Collect
• How We Collect Information
• How We Use Your Information
• Checkout, Vehicle Details and Payment Privacy
• When We Share Information
• Overseas Disclosure
• Cookies, Analytics and Tracking Technologies
• Data Security
• How Long We Keep Information
• Access and Correction
• Marketing Communications
• Children’s Privacy
• Privacy Complaints
• Changes to this Policy
• Contact Us

1. Who We Are

MyTPMS Australia Pty Ltd operates the website mytpms.com.au and related online services. We supply tyre pressure monitoring system products, TPMS sensors, diagnostic tools, programming tools, vehicle-specific parts and related customer support.

We are committed to handling personal information in a transparent, secure and responsible manner. This Privacy Policy applies to information collected through our website, online store, customer enquiries, order processing, product support, sales, warranty claims, returns, marketing and related services.

2. Business Contact Details

3. What Information We Collect

The type of information we collect depends on how you interact with us. We may collect personal information, order information, vehicle information and website usage information.

Customer and Order Information

• name, phone number and email address;
• billing address and shipping address;
• account login details and account preferences;
• order history, product enquiries and support requests;
• payment status, payment method, transaction reference and billing information;
• communications sent by email, phone, SMS, website forms, live chat, social media or other channels;
• return, refund, warranty and technical support information.

Vehicle and TPMS Information

• vehicle make, model, year, series and build details;
• VIN number;
• OE part numbers or sensor part numbers;
• TPMS sensor IDs where needed for cloning or programming support;
• wheel, tyre, valve or fitment details;
• photos or information supplied to help identify the correct product.

Technical and Website Usage Information

• IP address, browser type and device information;
• pages viewed, products viewed and actions taken on the website;
• date, time, referral source and approximate location information;
• checkout activity, cart activity and conversion events;
• diagnostic, security, cookie, analytics and log data.

4. How We Collect Information

We may collect information directly from you, automatically through our website, or through third-party systems used to operate our business.

We may collect information when you:

• visit or browse our website;
• place an order or create a customer account;
• request a quote, payment link, invoice or product recommendation;
• contact us for sales support, technical help, warranty assistance or order updates;
• provide vehicle details, VIN information, sensor IDs, photos or compatibility information;
• subscribe to marketing communications;
• submit a contact form, product enquiry, review, return request, refund request or warranty claim;
• interact with cookies, analytics tools, tracking technologies, advertising tools or embedded content on our website.

5. How We Use Your Information

We use personal information only where reasonably necessary for business operations, customer service, order processing, product support and legal compliance.

We may use your information to:

• process and fulfil orders;
• confirm product compatibility;
• pre-program TPMS sensors where applicable;
• provide customer service, technical support and product assistance;
• respond to enquiries, warranty requests, returns, refunds and complaints;
• manage your account and website access;
• send order confirmations, payment links, invoices, tracking updates and delivery notifications;
• assist with TPMS relearn, cloning, programming or fitment questions;
• improve our website, checkout process, products and services;
• maintain website security, detect fraud and protect our business;
• send marketing or promotional content where permitted by law or where you have consented;
• comply with legal obligations and enforce our legal rights.

6. Checkout, Vehicle Details and Payment Privacy

This section explains how we handle important checkout, vehicle, contact, payment and website usage information.

Customer Details

When you place an order, request a quote, contact us or create an account, we may collect details such as your name, email address, phone number, billing address, shipping address, order notes and support history.

VIN Numbers and Vehicle Information

For TPMS sensors, programming tools, diagnostic tools and vehicle-specific products, we may ask for your vehicle make, model, year, build date, VIN number, OE part number, sensor ID or related compatibility details. This information helps us confirm product compatibility, pre-program sensors where applicable, assist with relearn or cloning instructions, reduce ordering mistakes and provide technical support.

Vehicle information and VIN details are used for order fulfilment, compatibility checking, product support, warranty handling, returns and related customer service purposes. We do not sell VIN numbers or vehicle details.

Email and Phone Communication

We may use your email address or phone number to send order confirmations, payment links, invoices, tracking updates, delivery notifications, warranty updates, technical support instructions, return instructions and service messages relating to your order.

Where permitted by law, we may also send marketing emails, SMS messages or promotional updates. You can opt out of marketing communications at any time. Opting out of marketing will not stop important service-related messages.

Payment Data

Payments made through our website are processed using secure third-party payment providers. MyTPMS Australia may receive and store transaction-related details such as payment status, payment method, transaction reference, billing details, fraud-screening signals and order payment history.

We do not intentionally store full credit card numbers or card security codes on our website systems. Full card details are generally handled by the relevant payment gateway, bank or payment provider.

7. When We Share Information

We may disclose personal information to third parties where reasonably necessary to operate our business, process orders, provide support, comply with the law or protect our rights.

We may share information with:

• payment processors, payment gateways, banks and fraud-prevention providers;
• website hosting providers, IT providers, security providers and cloud service providers;
• couriers, delivery providers, fulfilment partners and logistics providers;
• marketing, analytics, advertising and consent-management providers;
• customer service tools, review platforms, SMS providers, email platforms and communications systems;
• suppliers, technical partners or product support providers where needed for compatibility or warranty matters;
• professional advisers such as accountants, lawyers, insurers or business consultants where necessary;
• government authorities, regulators or law enforcement where required or permitted by law;
• related entities, business purchasers or successors in connection with a restructure, sale, merger or transfer of business assets.

8. Overseas Disclosure

Some third-party service providers we use may store or process personal information outside Australia. This may occur through cloud hosting, payment systems, analytics platforms, advertising platforms, email systems, customer support tools, ecommerce systems or embedded website services.

Where this occurs, we take reasonable steps to work with reputable service providers and to handle information in a manner consistent with applicable privacy obligations. Overseas data handling may also be subject to the laws of the relevant overseas jurisdiction.

9. Cookies, Analytics and Tracking Technologies

We may use cookies, pixels, tags, scripts, local storage and similar technologies to operate the website, remember preferences, analyse site traffic, improve website performance, measure campaign activity, personalise content, support marketing and improve the checkout experience.

These technologies may be operated by us or by third-party providers integrated into the website. They may collect technical information, browsing behaviour, product views, cart activity, checkout events, advertising interactions and purchase conversion data.

You may be able to disable or restrict cookies through your browser settings. Some website features, checkout functions, account features or shopping tools may not work properly if cookies are disabled.

10. Data Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include secure website technology, restricted access to business systems, reputable third-party service providers, payment gateway security, account protections, system monitoring and internal handling procedures.

No online system, website, payment process, email system or transmission method is completely secure. If a data breach occurs and notification is required by law, we will respond in accordance with our legal obligations.

11. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. This may include order fulfilment, customer support, compatibility records, warranty support, legal compliance, accounting, tax record-keeping, fraud prevention, dispute handling and legitimate business operations.

Some order, payment, invoice, warranty, support and vehicle compatibility records may need to be retained for a longer period so we can comply with legal obligations, respond to customer enquiries, verify previous orders or assist with future product support.

When personal information is no longer required, we may delete it, de-identify it or securely store it until deletion is practical.

12. Access and Correction

You may request access to personal information we hold about you, and you may request correction of inaccurate, incomplete or out-of-date information.

To make a request, please contact us using the details below. We may need to verify your identity before processing your request. In some circumstances, the law may permit or require us to refuse access, in whole or in part.

13. Marketing Communications

If you subscribe to marketing communications, purchase from us, request information or otherwise interact with our business, we may send promotional emails, SMS messages, product updates, offers or related information where permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe option in the message or by contacting us directly.

Even if you opt out of marketing, we may still send service-related communications such as order confirmations, invoices, tracking updates, support responses, warranty notices, return updates, safety information or account notices.

14. Children’s Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from children in circumstances where parental or other lawful authority would be required.

15. Privacy Complaints

If you have a privacy complaint or concern, please contact us first so we can investigate and respond.

When contacting us, please provide enough detail for us to understand the issue, verify your identity if necessary and work through the complaint properly.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner.

16. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, website functionality, service providers, legal obligations or privacy handling procedures.

Any updated version will be published on this page with a revised “Last updated” date.