MyTPMS Australia Terms of Service

These Terms of Service explain the terms on which you use our website and purchase products from MyTPMS Australia at mytpms.com.au. They cover individual vehicle owners, technicians, workshops, dealerships, fleet operators and other customers. MyTPMS Australia is the registered business name associated with ABN 53 807 701 500; the ABR entity name is The Trustee for Automate TPMS Australia Trust. Our workshop and dispatch premises are at Unit 5–6, 44–50 Westall Road, Springvale VIC 3171, Australia.

Please read the relevant terms, product description and checkout information before placing an order. Purchasing terms apply as disclosed and agreed for that transaction, subject to applicable law. Browsing the website, creating an account or making an enquiry does not by itself waive any consumer right, authorise a purchase or provide consent to optional marketing and tracking. A separate written trade agreement may also apply where it has been provided and agreed before a trade order is accepted.

Read these terms alongside the relevant Returns & Refund Policy, Shipping Policy, Privacy Policy, Cookie Policy, Warranty Policy, Payment Security Policy, Disclaimer and Legal Notice. Information made available and agreed at purchase forms part of the relevant transaction where applicable. A summary here does not cancel a specific promise made in a product listing or in our written advice. Contact us about an inconsistency before ordering; we will not use conflicting wording to remove a right or promise that applies to an existing purchase.

If you do not agree with the purchasing terms, do not place an order until your questions have been addressed. Contact us before or after purchase through Contact Us, [email protected] or 1300 818 030. Customer support hours are Monday–Friday, 9 am–5 pm Melbourne local time, excluding Victorian public holidays. Other contact channels should be used only where they are displayed on our website.

MyTPMS Australia operates the website mytpms.com.au under ABN 53 807 701 500. The Australian Business Register records the entity name as The Trustee for Automate TPMS Australia Trust and the business name as MyTPMS Australia. AUTOMATE is used for our own-brand product range; a product brand is not a separate contracting company. We supply TPMS sensors, diagnostic and programming tools, DIY kits and related accessories from our Springvale workshop and dispatch premises. The online store uses WordPress and WooCommerce.

Business Registration & Contact Details

You can check the current entity name, business name and registration details on ABN Lookup. The address on this page is our workshop and dispatch address. An ABN registration is not a product certification, manufacturer appointment or government endorsement. Please contact us if you need business identification or invoice information before placing an order.

The MyTPMS Australia website is accessible for browsing and information purposes by all users worldwide. You do not need to create an account or provide any personal information simply to browse our product catalogue, read our TPMS relearn guides, view our how-to videos, or access our compatibility resources.

To complete a purchase on our website, you must be 18 years of age or older, or, if you are under 18, a parent or legal guardian must make the purchase on your behalf and accept full responsibility for the transaction, including all terms set out in this document. By completing the checkout process, you represent and warrant that you meet this age eligibility requirement or are acting with proper parental or legal guardian authorisation.

A registered account is not required where guest checkout is offered. If you create an account, take reasonable care to keep your login credentials secure and do not share them with unauthorised users. Notify us promptly at [email protected] if you suspect unauthorised access so we can investigate and take protective action. Responsibility for any loss depends on what occurred and applicable law; this clause does not exclude responsibility for a security failure or other act for which we are legally responsible.

Provide accurate contact, billing and delivery information when ordering. If details are incomplete or appear incorrect, we may contact you to clarify them or temporarily hold dispatch while we resolve the issue. We will explain any proposed correction, refusal or cancellation. Where your address error causes an additional delivery cost, we will identify the reasonable cost and seek agreement before reshipping. You are not automatically responsible for costs caused by our own error or a delivery failure for which we are legally responsible.

MyTPMS Australia specialises in TPMS sensors, diagnostic tools, programming equipment and related accessories. Product-specific stock status, quantity, included components and any backorder or preparation requirements are shown in the listing or confirmed before we accept the order. We do not treat every catalogue entry as a promise of immediate dispatch. If an availability error affects an order, we will explain the options rather than silently substitute a different product.

Product Categories We Supply

• AUTOMATE TPMS Sensors: Our own-brand aftermarket replacement sensors are supplied for the compatible applications identified in each listing. They are not vehicle-manufacturer-branded genuine parts merely because an OE reference or vehicle name is used for fitment. Frequency, protocol, sensor generation and supported programming equipment must be checked for the selected product.
• Genuine OE Replacement TPMS Sensors: Selected listings identify genuine original-equipment products. Check the actual brand, part number and description. An aftermarket product described as OE-compatible is not automatically a genuine vehicle-manufacturer part.
• Autel TPMS Sensors: Autel-branded products are supplied as identified in the listing. Tool compatibility depends on the particular sensor and supported software; no cross-brand programming compatibility is promised by these terms.
• Hamaton U-Pro TPMS Sensors: The Hamaton U-Pro range provides a multi-application, programmable aftermarket TPMS solution compatible with a broad range of European, Japanese, and Australian-market vehicles.
• TPMS Diagnostic & Service Tools: The range includes AUTOMATE diagnostic and programming equipment, including products described as A01 and A02. Reading, activation, cloning, programming and OBD functions are model- and vehicle-dependent. Check the specific product description and available downloads before selecting a tool.
• DIY TPMS Master Kits: Vehicle-specific packs combine sensors with the tools and accessories listed for that kit. Ranges may include Toyota/Lexus, Subaru, Nissan/Infiniti, LDV/MAXUS, Great Wall, INEOS, Isuzu, BYD and Chery applications. A kit is not a universal fitment guarantee, and its programming equipment does not replace tyre-service equipment needed to fit internal sensors.
• Sensor Cloning & Programming Tools: Standalone tools for cloning existing TPMS sensor IDs onto new replacement sensors, enabling sensor replacement without a full TPMS relearn on compatible vehicle models.
• Wholesale TPMS Sensors: Bulk sensor quantities are available to approved trade and wholesale account holders. See Section 17 for wholesale account terms.

Product Descriptions, Images & Accuracy

We make reasonable efforts to keep product descriptions, images, specifications and compatibility information accurate. Check the selected variant, sensor quantity, valve type, operating frequency and the list of included parts. Where images are representative, that must be made clear; a material difference must not be hidden by a general disclaimer. Contact us to confirm an uncertain specification. Products must match their description and any applicable suitability representations made when they were sold.

Firmware & Software for Diagnostic Tools

For supported tools, available firmware, application files and instructions can be accessed through our Downloads page and How-To Video library. Tool functions depend on hardware, software and vehicle coverage. Use files intended for the exact device and version. Check any product-specific update entitlement at purchase; these terms do not promise indefinite updates or that every future vehicle will be supported. A free-update or support entitlement expressly included with an existing purchase is not withdrawn by this wording.

Our retail prices for Australian delivery are displayed in Australian dollars (AUD) and include 10% GST where applicable. The checkout total must show the amount payable to us before you submit payment, including any disclosed charges or adjustments. Approved trade quotations must clearly state their GST basis. International tax treatment depends on the transaction and applicable rules; do not assume the Australian GST treatment or domestic delivery offer applies to every export order.

Tax Invoices for Business Customers

MyTPMS Australia is GST registered. Tax invoices for completed orders identify the supplier and ABN, purchased items, relevant GST and order details. Keep the invoice with your purchase records. For a missing copy or a correction to the buyer details, contact [email protected]. Whether you can claim a tax credit depends on your circumstances and the applicable tax rules, not simply the type of email address used at checkout.

Promotions, Discount Codes & Advertising Prices

Promotional codes and sale prices apply only under the conditions published for the relevant offer. Unless the offer states otherwise, one discount code may be used per order and codes cannot be combined or exchanged for cash. Check eligibility and the discount shown before paying. A code mentioned in an older policy, guide or advertisement is not confirmation that it remains active. Changes to promotions apply prospectively and do not remove a discount already agreed for an accepted order. Free Australian delivery is our domestic shipping offer, not a discount-code requirement.

Pricing Errors

Prices may change for future orders, but we will not charge more than the amount you authorised for an accepted order without your agreement. If we discover a material pricing or description error, we will contact you, explain the issue and discuss a correction or cancellation and refund as appropriate under the agreement and applicable law. A general error clause does not give us an unrestricted right to alter an accepted sale or require you to pay a higher price.

Submitting checkout places an order for the products, quantities and total shown. A contract forms when we accept your order under the information provided at checkout, the confirmation we send and applicable law. An email that expressly states it is only an acknowledgement of receipt does not by itself communicate acceptance. We will not rely on an undisclosed, separate internal approval step to disregard an order we have already accepted. The main order steps are:

1. 1Browse our product catalogue at mytpms.com.au, select the TPMS sensors, tools, or kits that match your vehicle application, and add them to your shopping cart.
2. 2Proceed to checkout. Enter your delivery address, contact details, and any additional information relevant to your order (such as vehicle details for compatibility reference). Review your order total including any applicable shipping fees before proceeding.
3. 3Select a payment option displayed for your order, review its conditions and authorise the shown payment. Payment processing and order acceptance are related but distinct steps; a pending payment or acknowledgement should not be read as a different promise from the message actually sent.
4. 4Keep the acknowledgement or confirmation sent to your email address. Check the product, quantity, vehicle details where supplied, delivery address and payment status. Contact us promptly if any information is incorrect.
5. 5We confirm acceptance and dispatch information through the applicable order messages. A dispatch or order-confirmation message that accepts the order is binding subject to applicable law. No particular two-email sequence is promised by these terms; retain the messages actually sent for your purchase.

Before accepting an order we may need to resolve the following genuine issues. We will act reasonably, explain the issue where lawful, and will not change the product, price or delivery arrangement without your agreement:

• A product becomes out of stock or unavailable between order placement and dispatch
• A pricing or product description error has been identified that materially affects the basis of the sale
• Payment cannot be authorised, verified, or cleared by our payment processor
• We are unable to ship to the provided delivery address due to carrier limitations or applicable sanctions or export restrictions
• The order displays characteristics of fraud or is placed in breach of these Terms of Service or applicable law
• We identify a genuine vehicle compatibility concern that we reasonably believe the customer is unaware of, and we are unable to contact the customer to resolve it before dispatch

If an order is cancelled and a refund is due, we will refund the amount owing to the original payment method unless another method is agreed or legally required. We will confirm the cancellation, its reason and the refund status. Refund handling follows the Returns & Refund Policy and applicable law; bank or payment-provider clearing is separate from the time we initiate a refund.

Available payment methods are shown at checkout for the particular order. Availability can depend on country, currency, order value, browser and provider eligibility. Payment-provider names in the table below describe methods that may be offered, not a promise that every option is active for every customer. Refer to our Payment Security Policy and the provider information presented during payment.

No Payment Surcharges

We do not add a payment-method surcharge to the order total under this offer. The total you authorise is the amount payable to us. Your bank or payment provider may separately charge disclosed currency-conversion, finance or service fees under its agreement with you. A statement about our own surcharges is a business commitment, not a claim that legislation prohibits every surcharge by every business.

Payment Security & Fraud Prevention

Use the payment interface displayed during checkout and do not send card security codes, online banking passwords or authentication codes by email or chat. Check for a secure HTTPS connection and contact us through our known contact details if a payment request looks unusual. Where extra verification is needed, we will explain the request and use an appropriate channel. These terms do not certify a particular encryption strength, PCI certification or card-data storage architecture.

Orders are prepared through our workshop and dispatch premises at Unit 5–6, 44–50 Westall Road, Springvale VIC 3171, Australia. Dispatch normally takes place Monday–Friday, excluding Victorian public holidays. Orders received outside those times are processed on the next available working day. Check any product-specific preparation, programming or backorder information before purchasing, and refer to the Shipping Policy for delivery arrangements.

Australian Domestic Shipping

• Free Express Shipping applies to all Australian domestic orders, with no minimum spend. The delivery charge is $0 and the current Australian delivery estimate is 1–4 days. This is an estimated delivery window, not a guarantee of arrival within four calendar days or a further four days added after dispatch. Cut-off times, operating days, preparation requirements, delivery location and carrier conditions affect the delivery date shown for an order.
• Australian shipments use tracked express services. We provide the tracking reference when available. Creating a label does not necessarily mean the carrier has collected or scanned the parcel; check the tracking events for its progress.
• Choose an accurate, secure delivery address and provide any delivery instructions carefully. Contact us if a parcel is missing or damaged. Safe-drop instructions or a tracking status do not automatically remove our responsibility for a delivery problem; the circumstances and applicable law determine the appropriate response.

International Shipping

International delivery is offered to destinations we can currently service. The Australian free-delivery offer and 1–4-day estimate do not automatically apply overseas. Charges, service options and estimated timeframes must be confirmed at checkout or in a written quote before you pay. If a usable estimate or charge is not available, contact us before ordering. We do not promise a universal delivery time or a fixed number of supported countries in these terms.

• Customs checks and local carrier conditions may affect an international delivery. We will assist with tracking and supply the shipment information we are responsible for providing. Delays do not automatically remove a right to a remedy where we have not fulfilled our obligations.
• Import duties, local taxes or brokerage charges not collected by us may be payable by the recipient, as disclosed for the transaction and required by destination rules. We will identify amounts collected by us so that they are not presented as payable twice. If a shipment is returned or refused, any proposed deduction must reflect a lawful, disclosed and reasonable cost; we will explain it before resolving the refund.
• Check destination import and use requirements and contact us about any uncertainty. We remain responsible for our own export, product-description, customs-declaration and other applicable obligations. The customer is not required to take responsibility for our regulatory compliance.

Export Controls & Restricted Destinations

We assess delivery eligibility under applicable export controls, sanctions, destination restrictions and carrier rules. These checks can depend on the goods, recipient and intended use, not only the country name. We do not claim that every product is exempt from controls. If an order cannot lawfully be supplied, we will explain what we can disclose and arrange a refund where permitted and required by law.

A dispatch message includes tracking information when available, and you can also use Track Your Order. Tracking becomes useful after carrier scans are recorded; there is no fixed two-to-four-hour activation guarantee. If a label has been generated but there is no collection scan, contact us to confirm the actual dispatch status.

The Australian 1–4-day figure is the overall displayed estimate for our free express service; it must not be read as a separate transit promise commencing only after dispatch. Working days, order cut-offs and holidays affect the calendar arrival date. International delivery estimates must be specific to the relevant service and destination. Estimates do not override a specific delivery commitment we have agreed for your purchase or any remedy required by law.

Delayed, Missing or Undeliverable Parcels

If the parcel is overdue, appears lost or has an unexpected tracking status, contact [email protected] with your order and tracking reference. You do not need to wait for an arbitrary number of days without scans before asking for help. We will investigate with the carrier. Where loss in transit is confirmed, we will reship at no extra cost or provide a full refund at your preference. We will not use a prolonged carrier investigation to unreasonably delay a remedy you are entitled to.

If a parcel is returned as undeliverable, we will contact you to discuss reshipment or another appropriate resolution. Additional freight caused by an address error you supplied may be charged only as a reasonable, explained cost agreed before reshipment. You will not be charged again merely because our own fulfilment error caused the delivery failure. Applicable consumer remedies remain available.

Our Returns & Refund Policy explains returns and refunds in detail. Australian change-of-mind requests can be made within 30 days of delivery, subject to the voluntary eligibility conditions below; the customer arranges and pays the return postage for these requests. Faulty, damaged, misdescribed or incorrectly supplied products are assessed separately, including under Section 11. Do not apply the voluntary change-of-mind conditions to a statutory claim.

How to Initiate a Return

Please contact us before posting a return so we can provide a reference and safe return instructions. A return merchandise authorisation (RMA) helps identify the parcel but is not a precondition that removes statutory rights. We will not automatically reject a faulty-product claim or send the item back at your expense solely because an RMA number is missing. To begin:

1. 1Contact us at [email protected] or call 1300 818 030 to advise of the issue and request an RMA number. Please have your order number and a clear description of the issue ready.
2. 2Our team will respond within two business days with return instructions or an update on the information needed. A technical assessment may need photographs, product details or inspection before a final decision; we will explain the next step.
3. 3Package the item securely in its original or equivalent protective packaging. Write your RMA number clearly on the outside of the return package. Retain your proof of postage and tracking reference for return shipments.
4. 4After receiving the return, we will assess it promptly, explain the outcome and confirm any refund, replacement or repair. Approved refunds follow the processing arrangements in the Returns & Refund Policy. Bank clearing can take additional time after a refund is initiated.

Voluntary Change-of-Mind Eligibility — Separate from Fault Claims

• For a voluntary change-of-mind return, the product must be unused and unopened, with original undamaged packaging, accessories, documentation and included components. These conditions do not prevent assessment of a faulty product that has been opened or used.
• Customer installation, use, activation or programming may make a sensor ineligible for a voluntary change-of-mind return under the disclosed conditions. A sensor programmed by us before dispatch is a different situation: any special-order or custom-programming exclusion must have been clearly disclosed and agreed before purchase. We will not retrospectively apply an undisclosed exclusion or disregard a return promise already made.
• Submit the change-of-mind request within 30 days of delivery. Tell us if the carrier date is incorrect or you have other evidence of receipt. This window is for a voluntary change of mind, not a limit on statutory rights or applicable warranty coverage.
• For eligible change-of-mind returns, the customer arranges and pays the return postage. For confirmed faulty, damaged or incorrectly dispatched products, we arrange or cover the return shipment, including reimbursement of reasonable return costs already paid. Keep the postage receipt and contact us before using unusually costly freight.
• Customer-caused damage, missing components or use inconsistent with the voluntary return conditions can affect a change-of-mind request. We will explain our assessment. Original packaging, an unopened seal or an unused condition is not required merely to make a valid faulty-product claim, and claims concerning our description or advice are not automatically changes of mind.

Refund Processing

Approved refunds are normally returned using the original payment method unless another method is agreed or required by law. We will confirm when the refund is initiated and provide available transaction details if you need to trace it. The Returns & Refund Policy sets out our processing commitment; the time your bank or provider takes to credit the funds is separate. A refund you are legally entitled to will not be delayed solely to satisfy an internal administrative process.

Consumer guarantees apply to eligible consumer purchases, including some purchases for business use. Eligibility is not determined solely by having an ABN or a wholesale account. The nature, value and purpose of the purchase matter, and special rules can apply to purchases for resale or for use in producing or repairing other goods. The following summarises relevant product guarantees without treating every wholesale transaction as identical:

Remedies — Major vs Minor Product Failures

• Major failure: Applicable remedies include rejecting the goods and choosing a refund or replacement, or keeping them and seeking compensation for their reduced value. Relevant circumstances include an unsafe product, a significant difference from its description, a serious problem that would have stopped a reasonable buyer purchasing it, or unfitness that cannot easily be fixed within a reasonable time. Rights to compensation for additional loss may also apply.
• Other failures: We can generally provide a suitable remedy, such as a free repair, where the law allows this. If the problem is not remedied within a reasonable time, further rights may arise, including a refund, replacement or recovery of reasonable repair costs. We will assess the particular failure rather than automatically classifying every fault as minor.

To exercise your ACL rights, contact our team at [email protected], call 1300 818 030, or use the contact form at mytpms.com.au/contact-us. For further information on your ACL rights, visit the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or your state consumer protection authority.

Where we provide a service, applicable guarantees may also require due care and skill, fitness for a disclosed purpose and performance within a reasonable time when no time is agreed. Consumer guarantees do not expire simply because the 30-day change-of-mind period or a written warranty period has ended. The remedy and available claim period depend on the product, circumstances and law; statutory claims are not described as unlimited in time.

Eligible AUTOMATE TPMS sensors carry our voluntary lifetime manufacturing-defect warranty on the basis offered at purchase. See the Warranty Policy for eligibility, scope and how to claim. A sensor warranty does not automatically extend lifetime cover to every diagnostic tool, kit accessory or third-party-branded product. The product-specific warranty and any promises made for your purchase remain relevant; this revision does not retrospectively reduce them.

What Our Lifetime Warranty Covers

• Manufacturing defects in materials and workmanship that were present at, or are directly attributable to, the time of original manufacture of the sensor unit
• Electronic or functional failure of the sensor — such as failure to transmit tyre pressure data to the vehicle ECU — that occurs under normal operating conditions in a correctly installed, compatible vehicle
• Internal component failure that is not caused by external physical damage, chemical exposure, improper installation, or user error

What Is Not Covered by Warranty

• Physical or impact damage caused during tyre fitting, removal, tyre rotation, balancing, or other tyre service procedures performed by a third-party technician or by the vehicle owner
• Normal battery depletion is not covered by the voluntary manufacturing-defect warranty merely because the battery has reached the end of its expected service life. Battery design and life vary by product and use. Premature failure may still be a defect or raise consumer-guarantee rights; it will be assessed rather than automatically dismissed as normal ageing.
• Damage caused by chemical exposure (including tyre sealants used inside the tyre cavity), water ingress through a seal damaged during improper installation, or physical impact
• Damage caused by incorrect fitting, unsuitable valve torque, an incompatible application or inappropriate tools can fall outside voluntary defect coverage. This does not exclude an unrelated manufacturing defect or responsibility for an incorrect recommendation or installation we supplied.
• Warranty eligibility for purchases through trade partners or other sellers depends on the promise made for that sale and evidence of purchase. Contact us if uncertain. A sale through an online marketplace is not by itself proof that a product is counterfeit or ineligible; relevant seller, manufacturer and statutory obligations must be assessed.
• Cosmetic surface damage that does not affect the functional performance or signal output of the sensor

How to Make a Warranty Claim

1. 1Contact [email protected] with your order number or other proof of purchase, the reported failure, vehicle make/model/year and relevant photos or tool readings where available. Do not dismantle a sealed sensor solely to gather evidence.
2. 2Our team will provide an initial warranty assessment or next-step update within two to three business days. Inspection or further technical information may be needed before deciding the remedy; we will explain this rather than promise a final diagnosis before the evidence is available.
3. 3For approved voluntary replacement claims we supply the replacement sensor without a product charge and include outbound shipping within Australia. Any international freight arrangements must reflect the warranty offered for that purchase and the applicable statutory remedy. A cost that we are legally required to bear will not be transferred to the customer.
4. 4Where a return is needed, we will provide instructions and confirm the freight arrangement. For a confirmed fault, we cover reasonable return costs in accordance with Section 10 and applicable law. Do not post a damaged battery-containing product without checking safe transport instructions.

The voluntary sensor warranty is not a promise that a battery lasts forever. It also does not remove remedies for goods that fail to match a description, fitment recommendation or express durability promise. Keep the original listing, invoice and any written advice relevant to your purchase.

If an order arrives faulty, damaged or different from what was agreed, contact us so we can investigate and provide the appropriate remedy. Include the order reference and relevant evidence where reasonably available. We remain your point of contact for goods we sold, even where a manufacturer or carrier also needs to be consulted.

Dead on Arrival (DOA) Products

A sensor that will not activate, communicate or initialise may have a product fault, but compatibility, programming, installation and vehicle-system issues also need to be checked. Please contact us as soon as reasonably possible with the order details, vehicle details, steps followed and any useful photos or tool readings. For confirmed defects present on delivery, we will arrange a replacement or full refund, including appropriate return shipping. A seven-day reporting request is not a deadline that removes a warranty or statutory remedy; any more favourable early-fault offer made at purchase is preserved.

Items Damaged in Transit

If your parcel arrives with visible damage to the external packaging, or the contents appear damaged as a result of the shipment, please take the following steps immediately:

• Where safe and practical, photograph the parcel and damaged items and retain useful packaging while we investigate. Photos help assess damage, but an unavailable photograph is not automatically a reason to refuse a valid claim.
• Contact [email protected] promptly with your order reference and the information you have. Reporting within 48 hours is helpful, not a condition that removes your statutory rights.
• We will assess the damage and arrange an appropriate replacement, refund or other required remedy. A carrier claim is our administrative process; its reporting rules do not replace your rights against us as the seller.

Wrong Item Received

If the product or quantity supplied does not match your order, contact [email protected] promptly with your order reference and, where available, a photo of the items or label. We will arrange correction and return or collection of an incorrectly supplied item at no cost to you. Please avoid using an obviously incorrect item while we clarify it. Failure to contact us within 48 hours is not an automatic bar to a remedy.

TPMS products assist with tyre-pressure monitoring but do not replace tyre inspections, pressure checks using appropriate equipment or the vehicle manufacturer’s maintenance instructions. The sensor, receiver, vehicle software and warning display must operate together as intended. Do not assume that fitting a new sensor alone proves the complete system is working correctly.

Australian Road Safety & Vehicle Standards Compliance

Vehicle standards, inspection and roadworthiness requirements depend on the vehicle, market and relevant state, territory or country. A persistent warning should be investigated rather than bypassed. Consult the vehicle instructions and the relevant road-transport authority or a qualified vehicle examiner where a compliance question arises. These terms do not certify roadworthiness or state that one TPMS inspection rule applies to every Australian vehicle.

DIY Installation — Your Safety Obligations

For DIY kits, distinguish customer programming or cloning from physical tyre fitting. Internal sensor installation needs appropriate tyre-service equipment and a competent installer. Before and after fitting, the following precautions are important:

• Thoroughly reading and following all instructions provided with the DIY kit and the specific relearn guide for your vehicle before beginning installation
• Verifying that the sensor is fully compatible with your vehicle's make, model, year, manufacturing region, and original TPMS protocol before beginning installation — contact our team if you have any doubt
• Check tyre pressures against the vehicle specification, inspect for leaks and verify that the monitoring system is communicating and operating correctly after the prescribed registration or relearn. Follow any vehicle-specific safe driving procedure only when the vehicle is safe to drive; ask for assistance if a warning persists.
• Seek help from a qualified tyre technician if uncertain. Our Relearn Guide and Product Safety information provide guidance for supported products and vehicles, not a guarantee of universal coverage.

Compatibility depends on more than a vehicle’s model year. Build date, original market, sensor part number, valve type, signal type, communication protocol, vehicle receiver and supported programming equipment can matter. Vehicle or OE references identify the intended application; they do not make an aftermarket product a genuine manufacturer-branded part. Product-specific listings and any suitability advice we provide must accurately describe what is being sold.

Please supply accurate vehicle information and check the selected application before ordering. Contact us about imports, modified systems or an uncertain part number. This assists fitment checking but does not transfer responsibility for an inaccurate listing or recommendation to you. Available resources include:

• TPMS Relearn Guide: Consult our vehicle-specific guides for the applicable method. A guide describes a procedure for its stated application, not proof that any sensor or tool will work with that vehicle.
• Application Downloads & Operating Manuals: Sensor and tool compatibility reference documents are available at mytpms.com.au/downloads and mytpms.com.au/automate-tpms-master-kit-manual.
• Contact Our Specialists: Contact 1300 818 030, [email protected] or Contact Us during support hours. Provide make, model, year and any available build, VIN or original sensor details so we can assess the correct application. Use additional support channels only where offered on the website.

Responsibility for Incorrectly Selected Products

If a customer independently chooses the wrong product despite an accurate listing and suitable pre-purchase information, a return may fall under the voluntary change-of-mind conditions in Section 10. If the listing, compatibility chart or advice we supplied was inaccurate, or another consumer guarantee applies, the claim is assessed on that basis instead. A customer does not lose rights simply because they did not telephone us before purchasing.

MyTPMS Australia periodically offers promotional pricing, discount codes, and storewide sale events to provide our customers with additional value. All promotions are subject to the terms in this section and any additional conditions stated in the relevant promotion communicated through our website banner, email marketing, or advertising channels.

Published Promotional Codes

• An active code provides only the discount and eligibility published for that offer. Review the applied discount before payment. We do not confirm an old code as current merely by referring to promotions in these terms.
• Discount codes cannot be combined, stacked, or used simultaneously with any other discount code, promotional offer, or already-reduced sale price, unless specifically stated in the promotion terms.
• Promotional codes cannot be applied retroactively to orders that have already been placed, confirmed, and processed, nor can they be exchanged for cash or store credit.
• Promotional start and end dates, eligibility and any limits are those disclosed with the offer. Changes apply to future transactions and must not remove an offer already agreed for an accepted order. Contact us if an advertised offer does not apply as described.
• Discount codes apply to the advertised product price only and do not apply to any separately charged shipping fees, unless the promotion terms explicitly state otherwise.

Prices Advertised in External Channels

Product prices and promotional offers may be advertised through external channels including search advertising, price comparison platforms, and social media. Prices shown in external advertising should correspond to the price displayed on the product page at mytpms.com.au at the time the advertisement is served. If you notice a discrepancy between a price advertised externally and the price shown on our website, please contact us at [email protected] and we will investigate and resolve the discrepancy promptly. Prices and promotional conditions advertised externally are subject to the same terms and conditions as prices displayed directly on our website.

Our Australian free express delivery offer is separate from promotional codes. No code or minimum spend is required for that domestic offer. A temporary promotion does not override the delivery or return arrangements already agreed for an order.

MyTPMS Australia welcomes enquiries from automotive businesses, tyre workshops, motor dealers, fleet operators, automotive distributors, and TPMS service providers seeking wholesale pricing on our TPMS sensors, diagnostic tools, and accessories. Wholesale trade account access is available to registered business entities with a valid Australian Business Number (ABN) or an equivalent business registration for international wholesale applicants.

Wholesale Registration & Account Eligibility

• Submit a wholesale account application via our online registration form at mytpms.com.au/wholesale-registration-form. Provide your business name, ABN (or equivalent), contact details, and a brief description of your business operations and intended use of the products.
• Applications are reviewed by our team. We will contact you about pricing, verification and the next steps; completing an application does not by itself activate trade discounts or a credit account. Any specific response commitment published with the application remains relevant.
• Approved accounts receive the trade pricing and ordering arrangements confirmed for that account, including any product-specific minimum quantities and payment terms. A dedicated account manager, credit facility or manufacturer distributorship is not automatically included unless expressly agreed.
• Trade pricing is for approved business purchasing, which may include resale, workshop installation and fleet use. An approved trade account does not by itself authorise claims that a buyer is an appointed distributor, manufacturer representative or partner of MyTPMS or another brand.

Original content we create for this website is owned by MyTPMS Australia or the relevant rights holder. The site also contains supplier material, third-party brands and software or resources governed by their own licences. We do not claim exclusive ownership of third-party applications, platform code, manufacturer material or facts simply because they appear on our website. Product descriptions, guides, videos, images and branding must be used in accordance with the rights that actually apply.

Ownership, Permitted Use & Restrictions

• Copyright and other intellectual-property protections may apply to the relevant original material. Copying or commercial redistribution requires permission where the law or licence requires it. These terms do not remove a lawful exception, an open-source entitlement or another applicable licence.
• You must not use any product images, product descriptions, relearn procedures, or compatibility data from mytpms.com.au on any competing product listing, marketplace, or website without prior written authorisation from MyTPMS Australia.
• You may save or print our instructions for using and servicing the product you bought, including use by a workshop working on that product. Retain relevant notices and check any third-party licence. For republication, commercial catalogue use or other uses not authorised by a licence or law, contact us for permission.
• Third-party vehicle and product names identify the actual branded goods or the relevant compatibility. Their use does not by itself imply manufacturer endorsement, sponsorship, appointment or affiliation. Any claimed appointment must be expressly stated and supported; see the Brand Authenticity Statement.

Send permissions, licensing or suspected-infringement enquiries to [email protected] with the relevant page and material. We will assess the rights and available response. A product purchase does not automatically grant a right to republish a supplier catalogue or present yourself as an authorised brand representative.

We handle personal information as described in our Privacy Policy and under applicable privacy laws. Whether particular provisions of the Privacy Act 1988 and Australian Privacy Principles apply depends on the business activities and statutory criteria. We do not claim that holding an ABN alone determines coverage. This summary does not withdraw privacy commitments made when information was collected.

Information We Collect & Why

• Order & Transaction Data: Contact, delivery, billing and payment-reference information is used to administer orders, fulfil delivery, provide support, issue invoices and maintain relevant transaction records, as described in the Privacy Policy. We do not treat a purchase as consent to unrelated optional marketing.
• Account Data: Account information, authentication records, order history and preferences support customer-account functions and security. Take care with your password and report suspected unauthorised access promptly. This description is not a guarantee that no security incident can occur.
• Technical & Browsing Data: Website operation, analytics or advertising tools may process device, browser, network and interaction data depending on configuration and consent. See the Cookie Policy and Privacy Policy for the actual technologies and choices; such information is not assumed to be anonymous merely because it is described as analytics.
• Vehicle Information: Make, model, year, registration, VIN and sensor information supplied for fitment, orders or support are handled for those disclosed purposes and associated recordkeeping. Provide only what is relevant and do not include unnecessary personal details in photos or documents.

How We Share Your Information

We do not sell, rent or trade your personal information. Relevant information may be shared with service providers such as payment, delivery, hosting, communications and technical-support providers for the disclosed purposes. Analytics and advertising disclosures must also match the technologies actually used. Refer to the Privacy Policy for categories of recipients and other permitted disclosures; this paragraph is not evidence that every supplier has signed an identical data-protection agreement.

International Data Transfers

Some providers may process information outside Australia. The Privacy Policy should identify the relevant arrangements and overseas disclosures where required. We will meet applicable obligations for overseas handling, including APP 8 where it applies. We do not promise that all information remains in Australia or that all providers use identical legal terms.

Your Privacy Rights

Contact [email protected] to request access, correction, deletion where applicable, or to raise a privacy concern. Some information may need to be retained for legal or legitimate business reasons; we will explain any applicable limit. You may approach the OAIC where it has jurisdiction. Other privacy rights, including under UK or European rules, depend on whether those laws apply to the processing. See the Privacy Policy for the request process.

Our Cookie Policy describes cookies and similar technologies used for site functions, analytics, advertising and embedded content. The categories below explain their purposes, not a completed technical inventory of every cookie on every page. Consent requirements depend on the technology, purpose and applicable law. Advertising information must not be described as non-personal without checking the actual data flow.

Merely continuing to browse is not treated by these terms as consent to optional cookies. Use the available cookie-preference controls and the instructions in the Cookie Policy. Browser controls may also block or remove cookies, although this can affect site functions. Contact [email protected] if you cannot find or use the relevant controls. Where prior consent is required, it must be obtained before the relevant technology is activated.

We use the contact details you provide for necessary order, dispatch, invoice and support messages relating to your transaction. Marketing choices are separate from factual messages needed to administer an order or respond to you. A message is not exempt from marketing rules simply because it is labelled an order update; promotional content must meet the applicable requirements.

Marketing Communications

With your separate express marketing consent we may send relevant promotions, product news or offers. You can withdraw that consent through the unsubscribe method in the message or by contacting [email protected]. Unsubscribing from marketing does not prevent necessary factual communications about an existing order. Each marketing message must accurately identify our business and provide a working opt-out; applicable rules also govern promotional SMS and other electronic messages, not just email.

The following restrictions protect customers, staff and the website. Where action is needed, we will respond proportionately and in accordance with applicable law. An account restriction does not cancel an existing refund, warranty claim or other non-excludable right. Ordinary good-faith complaints, honest reviews and requests for a remedy are not prohibited uses.

• Any unlawful purpose, or in any way that violates any applicable Australian Commonwealth or state/territory law, or any applicable laws of the country from which you are accessing the website
• Using unauthorised automation to bypass access controls, disrupt the service or harvest protected content contrary to the applicable licence or law. Legitimate search-engine indexing, advertising verification, assistive technology and authorised integrations are not prohibited by this clause.
• Placing fraudulent orders, using stolen payment credentials, providing false delivery information, or making false warranty or returns claims
• Attempting to gain unauthorised access to any account, system, server, database, or network associated with mytpms.com.au
• Misrepresenting product source, quality, condition or specifications, or claiming an authorised reseller or distribution relationship that has not been granted. Access to wholesale discounts remains subject to the approved trade-account arrangements; owning a product does not authorise misleading brand claims.
• Republishing or commercially exploiting protected content without permission where permission is legally required. Lawful uses and rights under an applicable licence are preserved.
• Transmitting malware, viruses, or malicious code through any communications channel associated with our website or customer support systems
• Harassment, threats or abuse of staff. We may use a safer communication channel or restrict abusive contact, but will maintain a reasonable way to administer an existing order or valid complaint. Disagreement with a decision is not by itself abuse.

Responsibility Depends on the Circumstances

Liability for loss or damage is assessed under the applicable agreement and law, taking account of the cause, the parties’ conduct and the remedy available. We remain responsible for obligations relating to the goods, services and representations we provide. A statement elsewhere asking you to check compatibility or follow installation instructions is not a waiver of those obligations.

• Products and services: Relevant remedies may include repair, replacement, refund or compensation. A statutory entitlement to reasonably foreseeable loss is not automatically excluded because the loss is described as indirect, consequential or business-related.
• Installation and use: A problem caused by misuse or an independent installer may fall outside our responsibility, but that does not exclude an unrelated defect, inaccurate instructions, an incorrect recommendation or work for which we are responsible.
• Website interruptions: We do not promise uninterrupted access to every website function. An outage does not eliminate duties arising from orders already accepted or payments received.
• Delivery: Carrier or customs delays may affect timing. We will assist with affected orders and meet any remedy we are required to provide rather than relying on a blanket exclusion for every third-party delay.
• Destination charges: Properly disclosed recipient taxes or import charges are considered under Section 8. We do not transfer charges caused by our own inaccurate declaration or other failure where we are legally responsible.

Raising a Claim

Contact [email protected] with the order details, the problem and supporting information about any loss. Please take reasonable steps to avoid preventable additional loss, but do not undertake unsafe work. We will explain our assessment and any proposed remedy. This process does not prevent independent advice, a payment dispute, a regulator report or proceedings within an applicable deadline.

Any separately negotiated business limitation must be lawful, clearly disclosed and agreed for the relevant transaction. These website terms do not create an undisclosed wholesale exclusion or an automatic cap on every claim.

The MyTPMS Australia website may contain hyperlinks to third-party websites, including vehicle manufacturer websites, automotive standards bodies, payment providers, carrier tracking portals, and social media platforms. These links are provided for convenience and reference only.

• Third-party sites have their own content, privacy practices and terms. Check those terms before using a separate service. Our lack of control over another website does not remove responsibility for our own misleading link, representation or legally relevant act.
• The inclusion of any link to a third-party website does not constitute an endorsement, recommendation, or affiliation with that website or its operators.
• Payment providers apply their own account, eligibility and dispute rules. Where a provider is offered at checkout, read its terms before selecting it. Rights against that provider and rights against us as the seller can coexist; the provider’s involvement is not a blanket release of our responsibilities.
• Tracking portals are operated by the carrier identified for your shipment. Carrier estimates and scans may change as the parcel travels. Contact us about an unexpected status; we remain available to help with the delivery arrangement we made for your order.

International customers may have mandatory protections under the laws applicable to their purchase in addition to any rights under Australian law and our voluntary promises. The outline below is a guide to issues to consider, not confirmation that we currently deliver to every named country or that all local laws apply identically to every transaction. International costs and estimates are confirmed under Sections 8 and 9.

Product information may appear on Google Shopping or other advertising and comparison platforms. This section explains our commitments to accurate descriptions, price, availability and delivery information. It does not state that Google has approved our business or that publishing a policy guarantees advertising eligibility. Advertising-platform decisions are separate from customer rights against us.

Pricing Accuracy & Consistency

Advertised prices should agree with the corresponding product and variant offered on our website. Currency, quantity, sale conditions and applicable GST must be clear before payment. Contact [email protected] if an advertisement and checkout disagree so we can investigate. We do not use these terms to excuse a misleading price or to require acceptance of an unexpected increase.

Product Availability & Stock Accuracy

Stock and fulfilment data should accurately reflect the product being sold, including any disclosed backorder or programming requirement. Feed updates can need processing time, so these terms do not promise real-time synchronisation across every platform. If an availability discrepancy affects your order, we will contact you with a suitable resolution rather than silently change the product or delivery basis.

Shipping Transparency in Advertising

Our Australian domestic offer is free express shipping with no minimum spend, with the current 1–4-day delivery estimate explained in Section 8. The applicable service, working-day schedule and checkout information must be consistent with that offer. International services have separate charges and estimates confirmed before payment. No unapproved freight charge will be added after an order is accepted.

Returns Policy Disclosure for Advertising

Our Returns & Refund Policy describes the 30-day change-of-mind window, voluntary eligibility conditions and customer-paid change-of-mind return postage. Fault, damage and incorrect-supply claims are separate and are not restricted to that 30-day window. Their applicable time limits and remedies depend on the circumstances, law and any express warranty; we do not describe statutory claims as unlimited in time.

Product Identity, Brand Accuracy & Authenticity

The actual product brand, condition and quantity must be clearly identified. AUTOMATE sensors are our own-brand aftermarket products unless a listing expressly identifies a different genuine product. Vehicle names and OE cross-references are used for compatibility, not to misrepresent aftermarket goods as genuine vehicle-manufacturer parts. Describing products as Autel or Hamaton identifies the actual brand being sold; it does not by itself claim an authorised-distributor appointment. See the Brand Authenticity Statement.

Secure Checkout & Payment Compliance

Payment methods offered for the order and their conditions are shown at checkout. Do not infer that every method mentioned in these terms is always enabled, or that a policy paragraph independently certifies the website’s security. See the Payment Security Policy for the payment process and contact us about any suspicious request.

Many internal TPMS sensors contain a sealed battery. Battery construction and chemistry vary by product; these terms do not identify one battery size as standard across the range. Follow the relevant product instructions and our Environmental Compliance & Battery Disposal Policy for end-of-life enquiries. Do not cut, crush, puncture or open a sealed sensor to remove its battery.

• A sensor with an embedded battery should be taken to a collection service that accepts that complete type of electronic product. Do not place battery-containing sensors in ordinary rubbish or household recycling. Check acceptance and safe-handling requirements with the council or recycler before travel; a loose-battery collection box may not accept a sealed sensor.
• In Australia, ask the relevant council or electronic-waste collection service about the complete sensor and any embedded battery. Do not assume a scheme for computers and televisions accepts automotive sensors. We do not claim membership of a recycling scheme or product-stewardship exemption without product-specific support.
• Separate packaging for recycling according to its material and local acceptance rules. We aim to avoid unnecessary packaging while protecting the goods in transit. That aim is not a claim that every packaging component is recyclable, compostable or independently certified.
• Outside Australia, check the current battery and electronic-waste rules and suitable collection arrangements for the destination. Requirements can change and differ by product. Do not post a damaged or leaking battery-containing item back to us without obtaining safe transport instructions.

MyTPMS Australia is committed to resolving all customer complaints promptly, fairly, and transparently. Our complete Complaints and Dispute Resolution Policy is published at mytpms.com.au/complaints-dispute-resolution. The following summarises the key steps.

Step-by-Step Complaints Process

1. 1Contact Our Team Directly: Contact [email protected], 1300 818 030 or Contact Us with the order reference, issue and relevant information. Our Complaints & Dispute Resolution Policy explains response stages and timing. It is not necessary to submit the same complaint repeatedly through several channels.
2. 2Internal Review: If dissatisfied with the response, request an internal review through [email protected] and explain what remains unresolved. We will arrange review and provide an update under the Complaints & Dispute Resolution Policy.
3. 3Independent Help: You may seek independent advice, a payment-provider dispute process, a regulator or an appropriate tribunal or court. You do not have to complete every internal stage before protecting a legal or payment-dispute deadline. Each external body has its own jurisdiction and process.

External Dispute Resolution Bodies

An external enquiry does not prevent a direct agreed resolution. No store complaint-processing fee is charged. Independent legal services, tribunals or other external processes may have costs and eligibility conditions. We do not guarantee that every body listed can take an individual cross-border case.

These Terms of Service are governed by and construed in accordance with the laws of the State of Victoria, Australia, and the applicable laws of the Commonwealth of Australia. By agreeing to these Terms, you submit to the non-exclusive jurisdiction of the courts of Victoria, Australia in respect of any dispute arising out of or in connection with these Terms, the purchase of any product from mytpms.com.au, or any interaction with MyTPMS Australia.

Pre-Litigation Resolution

We encourage good-faith attempts to resolve a disagreement directly using Section 28, but this is not a requirement to delay urgent relief, preserve an expiring claim or payment-dispute deadline, or exhaust every internal stage before obtaining independent assistance. Any mandatory process imposed by law or an external body continues to apply.

International Customers — Governing Law

For customers located outside Australia, nothing in this clause is intended to deprive you of mandatory consumer protection rights applicable in your country of residence that cannot be contractually excluded. To the extent that your local mandatory consumer protection laws provide you with rights that conflict with, or are more favourable than, the terms of this clause, those local mandatory rights continue to apply.

We may revise these terms for future use and new orders. The revised wording will show an updated date and its application. A revision does not retrospectively reduce a warranty, price, return offer or other promise made for an existing accepted purchase, or remove a right that cannot legally be excluded.

• Material changes affecting an ongoing arrangement will be notified and, where required, agreed before they are applied. Notice may be given through an appropriate website or direct communication, without requiring a customer to subscribe to promotional marketing.
• Terms presented for a new order apply when they are properly disclosed and agreed for that order, subject to law. Simply continuing to browse is not consent to optional marketing, tracking or a retrospective change to a completed purchase.
• If you do not agree with any updated Terms, you should not place new orders on mytpms.com.au following the effective date of the update. Your rights in relation to orders already placed and confirmed before the update date remain governed by the Terms in force at the time of your order.

Keep a copy of the terms, product description and relevant messages for your order. The latest version does not override the terms or promises applicable to earlier purchases. Use your browser’s Print or Save as PDF function to keep this page; no separate downloadable-policy link is promised where none is provided.

We aim to make the website accessible, with WCAG 2.1 Level AA retained as our stated target. A target is not a claim that every page, plugin or checkout function has passed an accessibility audit. See our Accessibility Statement for the scope, assistance and current review approach.

For difficulty reading these terms, finding product information or using checkout, contact 1300 818 030, [email protected] or Contact Us. We will help with an appropriate alternative way to obtain information or discuss an order. Do not provide sensitive payment information through an unsuitable channel when requesting assistance.

Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that specific provision will be deemed severed from these Terms to the minimum extent necessary. The remainder of the Terms will continue in full force and effect and remain legally binding on both parties.

No Waiver

A delay or failure by either party to enforce a right does not by itself waive that right, subject to applicable law. Agreeing to resolve one issue does not automatically waive a different claim or a right that cannot legally be waived.

Entire Agreement

These terms, the relevant policies provided for the purchase, product description, order details and any expressly agreed additional terms describe the agreement for that transaction. They do not erase an express warranty, pre-purchase representation, specific suitability recommendation or non-excludable right. If provisions conflict, applicable law and the actual agreement determine the outcome; we will not automatically apply whichever wording is least favourable to the customer.

Assignment

Neither party may transfer an obligation in a way that unlawfully prejudices the other party. Where consent is required for a proposed transfer, it must be obtained and not unreasonably withheld. A business ownership or structure change does not remove an existing customer’s rights or reduce the obligations owed for an accepted order. Statutory rights and any valid product-specific warranty-transfer terms remain applicable.

These links help you find the policy relevant to your order or enquiry. Read them with the information given at purchase and these terms. The directory does not retrospectively incorporate later policy changes into an earlier transaction or remove a specific promise already made.