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These Terms & Conditions govern your access to and use of the MyTPMS Australia website, products, services, product information, technical guidance and related content. By accessing this website or placing an order, you agree to the terms set out below.
Please read these Terms & Conditions together with our Returns & Refund Policy, Shipping Policy, Privacy Policy, Payment & Security Policy and Warranty information. These pages explain how we handle orders, payment, delivery, compatibility, returns, refunds, warranties and customer support.
MyTPMS Australia operates from Springvale, Victoria and provides local product and technical support.
We supply TPMS sensors, programming tools, OBD tools and related automotive products.
Returns and refunds are handled according to our published Returns & Refund Policy.
Customers can contact us by phone, email or through our listed business address.
These Terms & Conditions form a legally binding agreement between you and MyTPMS Australia (“MyTPMS”, “we”, “us” or “our”) in relation to your access to and use of our website, product pages, online store, technical content, support material and related services.
By accessing this website, creating an account, submitting an enquiry, placing an order or using our services, you confirm that you have read, understood and agreed to these Terms & Conditions.
If you do not agree with these Terms & Conditions, you should not use this website or purchase products from this website.
MyTPMS Australia supplies tyre pressure monitoring system products, TPMS sensors, programming tools, OBD tools, diagnostic products and related automotive accessories to customers in Australia and selected international locations.
MyTPMS Australia Pty Ltd
Unit 5-6/44-50 Westall Road
Springvale VIC 3171
Australia
Customers should ensure that contact details, delivery addresses and vehicle information provided to us are accurate and complete before placing an order.
TPMS sensors and related products vary by vehicle make, model, year, frequency, part number, valve type, sensor protocol and relearn or programming method. While we make reasonable efforts to provide accurate product information, customers are responsible for checking that the product is suitable for their vehicle before purchase and installation.
If you are unsure which product is suitable, please contact us before ordering with your vehicle make, model, year, VIN, old sensor part number, sensor ID, frequency or clear photos where available.
Important: Do not install, program, clone, activate or use a product if you believe it may be incorrect. Contact MyTPMS Australia first so we can assist with compatibility checks.
Placing an order through our website does not automatically mean the order has been accepted. We may accept, reject, cancel or request more information for an order where necessary.
We may contact you before dispatch if:
We reserve the right to cancel and refund an order if we cannot reasonably fulfil it, if the item is unavailable, if the order appears fraudulent or if incorrect information has been supplied.
Prices are displayed in Australian dollars unless otherwise stated. Prices may change without notice. Any applicable GST, taxes, shipping costs or additional charges will be shown where required during checkout or on the relevant product or order page.
Payment must be completed using one of the payment methods offered at checkout. We may use secure third-party payment providers to process payments. We do not store full card details on our website.
Orders may be delayed, declined or cancelled if payment is not received, fails security checks or appears fraudulent or unauthorised.
For more details about checkout security, payment verification and secure payment handling, please refer to our Payment & Security Policy.
Shipping timeframes, delivery estimates and shipping costs are explained in our Shipping Policy and during checkout where applicable. Delivery estimates are estimates only and may be affected by courier delays, Australia Post delays, customs processing, public holidays, peak periods, regional delivery times or events outside our control.
Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delivery delays, failed delivery, redelivery costs or lost parcels caused by incorrect or incomplete address information supplied by the customer.
Risk in the goods passes to the customer once goods are delivered to the nominated delivery address, collected, or otherwise received by the customer or their authorised representative.
Returns, refunds and exchanges are handled in accordance with our Returns & Refund Policy. Customers should read that policy before purchasing, installing, programming, cloning, activating or using any TPMS or electrical product.
Change-of-mind and incorrectly ordered item returns must be requested within the timeframe stated in our Returns & Refund Policy and must be approved before the item is sent back.
Programmed, cloned, installed, activated, paired, fitted or used TPMS/electrical items are generally not eligible for change-of-mind return unless required by law.
Approved refunds are processed according to our Returns & Refund Policy. That policy also explains return postage responsibility, Return Authorisation number requirements and refund processing timing.
Product warranty terms are explained on our Warranty pages and may vary depending on the product type, brand, retail sale terms, wholesale/trade sale terms or the written warranty statement supplied with the product.
Eligible retail Automate TPMS sensors purchased directly from MyTPMS Australia may include a lifetime warranty against manufacturing defects, subject to the applicable warranty terms and exclusions.
Automate TPMS sensors supplied under wholesale, trade, reseller or bulk pricing may include a 3-year warranty against manufacturing defects unless a written trade agreement, invoice or product page clearly states otherwise.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law where it cannot lawfully be excluded.
TPMS sensors, programming tools, OBD tools, diagnostic products and other automotive electrical items may be programmed, configured, cloned or activated for a specific vehicle or customer order.
Once a product has been programmed, cloned, activated, paired, installed, fitted to a wheel, connected to a vehicle, registered, used or damaged, it may not be suitable for resale and may not be eligible for change-of-mind return.
If a programmed, installed or electrical item is believed to be faulty, we may need to inspect, test or verify the product before approving a repair, replacement, refund or other remedy.
Customers are responsible for:
Technical information, relearn guides, programming instructions, videos, compatibility guidance and support content are provided to assist customers. They are general guidance only and may not cover every vehicle, model variation, market variation, software version or workshop scenario.
Customers should always follow vehicle manufacturer instructions, workshop procedures and safety requirements. If unsure, customers should seek help from a qualified tyre shop, mechanic or automotive technician before installation or programming.
MyTPMS Australia may provide phone, email or online support, but this does not replace professional installation or mechanical advice where required.
If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled once processing, programming, packing or dispatch has started.
Customised, programmed, cloned, special-order or vehicle-specific items may not be able to be cancelled once work has begun or the item has been ordered, programmed, configured or prepared for dispatch.
Some areas of the website may require account registration. You are responsible for maintaining the confidentiality of your account login details and password, and for all activity carried out under your account.
We may suspend, restrict or remove an account where we reasonably believe it has been misused, compromised, used fraudulently or used in breach of these Terms & Conditions.
You must not use this website in any way that is unlawful, harmful, misleading or disruptive. You must not:
Where the website allows reviews, comments, questions, forms or submissions, you are responsible for any content you provide. Any contribution must be lawful, accurate and not misleading, defamatory, abusive, discriminatory, offensive or infringing.
By submitting feedback, reviews, images, suggestions or other content to us, you allow us to use, reproduce, publish and display that content for business, customer service, promotional or operational purposes unless otherwise agreed in writing.
We may remove, reject or moderate user content where we consider it inappropriate, misleading, unlawful or inconsistent with these Terms & Conditions.
Unless otherwise stated, all content on this website, including text, graphics, product photography, videos, downloads, layouts, branding, design elements, icons, code and software, is owned by or licensed to MyTPMS Australia and is protected by applicable copyright, trade mark and intellectual property laws.
You may access and use this website for personal or ordinary business purchasing purposes only. You must not copy, reproduce, republish, distribute, modify, transmit, display or commercially exploit any part of this website without our prior written consent.
Your use of this website is also subject to our Privacy Policy. By using the website, submitting forms, creating an account or placing an order, you acknowledge that we may collect, store and use information in accordance with that policy.
We take reasonable steps to protect customer data, but no website, payment system or electronic communication method can be guaranteed to be completely secure.
We aim to keep our website accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free, complete or up to date.
We may correct typographical errors, pricing errors, product description errors, stock availability errors, shipping errors, compatibility information and other inaccuracies at any time without prior notice.
If an order is affected by an obvious error, we may contact you to correct the issue, request confirmation, cancel the order or issue a refund where appropriate.
Promotional offers, discount codes, cashback offers, free shipping offers and bundled offers may be subject to separate terms, eligibility requirements, expiry dates and product conditions.
Promotions cannot be applied retrospectively unless we agree in writing. We may modify, withdraw or refuse a promotion where it has expired, been misused, applied incorrectly or conflicts with another offer.
Cashback tool-return offers, where available, are separate from general change-of-mind returns and apply only to eligible products and offers specifically stated on the relevant product page.
Vehicle manufacturer names, part numbers, brand names, logos and trademarks displayed on this website are used for identification, compatibility or reference purposes only unless otherwise stated.
We may supply genuine, aftermarket, OE-style, programmable or replacement products depending on the product listing. Product listings should be read carefully to confirm whether a product is genuine, aftermarket, Automate-branded or otherwise described.
Where Michelin® products or branding are displayed, Michelin®, the Michelin Man® (Bibendum), and related trademarks, logos, product names and branding are trademarks of their respective owners and are used only where authorised, licensed or permitted.
No rights, licence or ownership in any third-party trade mark or intellectual property are transferred by their appearance on this website.
To the maximum extent permitted by law, this website and its content are provided on an “as is” and “as available” basis. Product information, fitment information, technical content and installation guidance are provided for general information and support purposes only.
To the maximum extent permitted by law, MyTPMS Australia will not be liable for indirect, incidental, special, consequential or punitive loss or damage arising out of or in connection with your use of the website, product selection, installation, programming, vehicle downtime or third-party workshop costs.
To the extent permitted by law, our total liability for any claim relating to the website, product or service will not exceed the amount paid by you for the relevant product or service.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law where it cannot lawfully be excluded.
You agree to indemnify and hold harmless MyTPMS Australia, its related entities, directors, employees, contractors and agents from and against any loss, claim, liability, damage, cost or expense arising from your breach of these Terms & Conditions, misuse of the website, misuse of products, incorrect information supplied by you, or your violation of any law or third-party rights.
These Terms & Conditions are governed by the laws of Victoria, Australia. Any dispute arising in connection with these terms, your use of the website or your purchase from MyTPMS Australia will be subject to the courts of Victoria, Australia.
If a dispute arises, both parties agree to first attempt to resolve the matter in good faith through direct communication before taking further action, unless urgent legal action is required.
We may update these Terms & Conditions from time to time. Any updates will take effect once published on this page. Your continued use of the website after changes are posted means you accept the updated terms.
If you have any questions about these Terms & Conditions, your order, compatibility, returns, warranty, shipping or support, please contact MyTPMS Australia during business hours.
Unit 5-6/44-50 Westall Road
Springvale VIC 3171
Australia
Monday to Friday
9:00 AM – 5:00 PM
