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This page sets out MyTPMS policies relating to warranty claims, trade and wholesale supply, backorders and pre-orders, TPMS installation and compatibility, and promotional or cashback offers.
Nothing on this page excludes, restricts, or modifies any rights, guarantees, or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to any rights available under Australian law, certain products supplied by MyTPMS may include a manufacturer warranty, supplier warranty, or MyTPMS-backed warranty as stated on the relevant product page, invoice, packaging, or supporting material.
Any stated warranty period begins from the original date of purchase unless otherwise specified.
Subject to applicable law, warranty coverage may apply to manufacturing defects or material faults arising under normal intended use.
Unless required by law, warranty claims may be rejected where the issue arises from:
To assess a warranty claim, we may require:
Warranty claims are not automatically accepted on first notification. We may need reasonable time to inspect, test, verify, or refer the claim to the supplier or manufacturer before determining the appropriate outcome.
Trade, wholesale, workshop, and reseller pricing is offered at our discretion and may be subject to account approval, minimum order requirements, product restrictions, or account review.
Trade buyers must inspect goods promptly after delivery and notify us as soon as practicable of shortages, transit damage, incorrect supply, or suspected defects.
Trade buyers remain responsible for ensuring correct application, fitment, diagnosis, and installation. Workshop labour, fitting charges, diagnosis time, downtime, or consequential losses are not accepted unless required by law or expressly agreed in writing.
Some products may be sold on a backorder or pre-order basis where stock is incoming, in transit, allocated, or awaiting supplier dispatch.
Any dispatch date, arrival date, ETA, or lead time shown on the website or communicated by us is an estimate only unless expressly stated otherwise.
Delays may occur due to supplier shortages, freight disruption, customs delays, manufacturing issues, demand spikes, or other factors outside our reasonable control.
TPMS products are technical automotive components. Compatibility may depend on vehicle build date, market, trim level, OE specification, wheel configuration, valve type, relearn procedure, ECU behaviour, software version, and correct programming protocol.
Any product listing, OE cross-reference, fitment guide, vehicle selector result, or technical advice provided by us is intended as general guidance only unless expressly confirmed against specific vehicle details.
Customers and installers are responsible for confirming suitability before installation, including where necessary by using VIN, original sensor data, OE part number, build month/year, frequency, and current sensor type.
Unless required by law, we are not responsible for workshop labour, repeated fitting charges, diagnosis costs, wheel or tyre damage, vehicle downtime, or losses arising from incorrect installation, misdiagnosis, incompatible protocols, or third-party workshop error.
From time to time, MyTPMS may run promotions, discount offers, bonus item offers, cashback campaigns, bundle offers, trade promotions, or limited-time marketing offers.
Where a cashback offer applies, the qualifying conditions must be met exactly as stated, including any purchase window, eligible product requirement, claim form requirement, proof of purchase requirement, serial number requirement, return condition, or claim deadline.
Cashback is not automatic unless specifically stated. Claims may be refused where the product is returned, cancelled, refunded, not fully paid, found ineligible, or where the claim conditions were not met.
Obvious pricing, listing, coupon, or promotional errors may be corrected or cancelled before fulfilment. Nothing on this page permits misleading pricing or misleading promotion conduct.
These policies must be read together with our Terms & Conditions, Returns & Refund Policy, Shipping Policy, Disclaimer, Privacy Policy, and any product-specific or promotion-specific terms published by us.
If any term on this page is found to be invalid or unenforceable, the remainder of the page will continue to apply to the extent permitted by law.
If you have questions about these policies, warranty claims, trade supply, backorders, fitment, or promotional offers, please contact us during business hours.
Unit 5-6, 44-50 Westall Road, Springvale VIC 3171, Australia
Monday to Friday
9:00 AM – 5:00 PM
